Marcus,
I agree that having emotional intelligence as a leader is critical not only during an organizational change but also in general. Having emotional intelligence as a leader allows one to notice when employees are in a funk, what needs to be said at what times, as well as what form of leadership an employee needs from them. During an organizational change, employees are going to need extra support so knowing what they need is essential. Lack of support during an organizational change will undoubtedly cause employee frustration and may even cause them to leave the organization.
“From leadership transitions and restructurings, to mergers and acquisitions, to regulatory changes, there seems to be constant unrest in the workforce. But according to one survey of more than half a million U.S. employees, almost one-third don’t understand why these changes are happening.” (Gailbraith, XXXXXXXXXXConsidering all of these, it is essential for leaders to have the ability to communicate organizational change within the organization. Doing so enables employees to be more receptive and accepting of change initiatives, should they be adequately communicated. “Employees’ resistance to change is a leading factor for why so many change transformations fail.” (Gailbraith, 2018).
To achieve this, leaders cannot assume that employees immediately understand the changes’ reasoning. According to Galbraith (2018), leaders can do the following in order to ensure that employee correctly accepts the communication of change:
References
Galbraith, M XXXXXXXXXXDon’t Just Tell Employees Organizational Changes Are Coming -- Explain Why.Harvard Business Review Digital Articles, 1–5.
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