Solution
Abhishek answered on
Dec 17 2021
MAJOR ORGANISATIONAL BEHAVIOUR ASSIGNMENT
QANTAS AIRLINES
Table of Contents
1. Introduction to the Qantas Airlines 3
2. Describing and Analysing the Leadership Issues within the Qantas Airlines 3
Lack of Communication 3
Lack of Alignment 3
Poor Execution 3
Lack of Accountability 4
Poor Coordination 4
Lack of Clear Vision 4
Cultural Diversity 4
3. Literature Review 4
Trait Theory of Leadership 4
House’s Path Goal Theory 5
Transformational Leadership 6
Transactional Leadership 7
Leadership-Member Exchange Theory 8
4. Evaluation of Possible Alternative Solutions to Resolve the Issues 8
Recognising the Perspectives 8
Clear Analysis of the Jobs 9
Operational Alignment 9
Collecting and Analysing Organisational Data 9
Fostering Great Communication 10
Learning the Cultures of Co-Workers 10
5. Recommending Suitable Solutions to Identified Issues 10
6. Conclusion 11
References 12
1. Introduction to the Qantas Airlines
Qantas Airlines regarded as a renowned flag ca
ier in Australia. However, it is also recognised as the largest airline according to the size of the fleet. It has also occupied a massive success in the sector of international flights. Similarly, has been regarded as the third oldest flag ca
ier in the world after two most renowned airlines such as Avianca and KLM. Qantas Airlines found in the year 1920, Novembers. However, it has started to ca
y international passengers in the year 1935 (Raynes & Tsui, 2019). The nickname of this airline is flying kangaroo. The organisation belongs to the membership of Oneworld Airline alliance along with British Airways, Canadian Airlines and American Airlines.
The main hub of the airline is situated in Sydney and its StubHub has been situated in Mascot. It has occupied 65% domestic market share in Australia. However, it has also observed that the airline ca
ied more than 13% passengers to outside Australia. It has found that Qantas Airlines owned other airlines such as Jestal Airways and it also involved in the operational activities towards regional centres and trunk routes in Australia. The revenue of the airlines company is 17.06 billion US dollar. About 26 thousand employees are working in this airlines company and they play a significant role in the success of the organisation.
2. Describing and Analysing the Leadership Issues within the Qantas Airlines
It has been observed that Qantas Airlines has been faced with different types of internal and external issues in its organisation and that affect the overall performance of the airlines. However, leadership issues recognised as the major issue of Qantas Airlines in the present context. There are several issues behind it that have been described below.
Lack of Communication
Lack of communication recognised as the major issue that has been created an issue for the leadership of Qantas Airlines and that affect the overall performance of the firm. Leaders could not communicate with their staff and that affect their skill assessment. Due to the lack of communication strategy leaders are failed to measure the potentiality of the employees and that causes to hazard situation in the workplace (Rosenbach, 2018).
Lack of Alignment
Leaders are often observed to fail to set up a suitable alignment to the entire work activities due to their scarcity of leadership skills. It also creates issues to the entire success of Qantas Airlines.
Poor Execution
Leaders are failed to execute their plans properly and that creates issues in the firm. However, they often failed to execute the matter that starts issues in the organisation.
Lack of Accountability
Lack of accountability recognised as another issue of the leadership of Qantas Airlines as it affects the quality of the service they provide for their passengers. Accountability is recognised as the strategy that refers to check smaller things that help leaders to identify and measure the flow of the work and issues that affect the work activity (Rosenbach, 2018). Leaders often failed to maintain this organisational discipline and that creates a greater issue of leadership in the Qantas Airlines.
Poor Coordination
Leaders of Qantas Airlines also face some difficulties to coordinate their employees that affect the overall performance of the organisation. Without coordination, employees could not pay attention to their job role and that also affect their performance (Antonakis & Day, 2017). Leaders cannot connect their employees to the mainstream of the work activities and that reduce their skill of performance. The job role becomes complicated and employees may have difficulties to understand their role without proper coordination in the team.
Lack of Clear Vision
Leaders of Qantas Airlines often failed to enhance a clear vision to their employees and that also affect the flow of productivity in the firm. Vision is an essential element of any operational activities as it provides a clear goal to employees. Leader of Qantas Airlines failed to object a clear organisational vision among their employees and that affect the overall performance of the Qantas Airlines. Employees could not be introduced by the define vision by their leaders and that creates confusion among employees (Waldman, Siegel & Stahl, 2019).
Cultural Diversity
It has been observed that leads of Qantas Airlines also failed to derive the cultural diversity from the organisation and it creates an issue in the workplace. Qantas Airlines recognised as international airlines therefore, cultural diversity is very common here. However, to accomplish a better working environment the leaders of Qantas Airlines should to maintain cultural diversity; they often failed to bind their employees within a unique way.
3. Literature Review
Trait Theory of Leadership
As per the concept of Trait Theory of Leadership, the leaders possess some personal characteristics, on which the effectiveness of the leadership practices is hugely depended. As mentioned by Nawaz and Khan (2016), the demographic, psychological, self-confidence, intellective, task-related, personality and social features determine the treatment of a leader and also the strength of the leadership approach.
The Trait Theory suggests some essential characteristics that a leader should possess, such as, the initiative, knowledge regarding the business, flexibility, confidence, energy, creativity, decision-making capacity, tenacity, emotional intelligence, integrity, honesty, and drives to motivate. These are the influential factors that create a difference between an effective leader and an ineffective leader. The success of a person as a leader is thereof embedded in the co
ect application of all these traits in the specific sectors. Through applying own knowledge about the industry and practicing personal capabilities like the ability to judgement, analytical idea, reliability, and trustworthiness, skills and charisma, the leader can motivate the followers and can also strategically guide them for fulfilling the organisational purposes.
There are several advantages of this theory, such as; in the leadership approach, it provides a complete understanding of the element to become a successful leader (Higgs & Dulewicz, 2016). On the other hand, the theory also discloses the fact that the concepts of this theory...