©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 1 of 6 NEW ZEALAND DIPLOMA IN...

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©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 1 of 6
NEW ZEALAND DIPLOMA IN BUSINESS (LEVEL 5)
Course Title Operations Management
Course DBN509 Version
Title Assessment 1: Part B – Individual Presentation
Level 5 Credits 20
Total Marks
[Weighting]
50
[25%]
Student Name
Student ID
Tutor’s Name
Week Due Due Date
Assessor’s Overall Feedback
Student’s Signature: _____________________________ XXXXXXXXXXDate: _________________
©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 2 of 6

LEARNING OUTCOMES ASSESSED
Learning Outcome
LO1: Identify operational issues and challenges relating to quality and performance within an entity
LO2: Consider a range of techniques to apply for continuous improvement for efficient and affective
performance of the entity
General Instructions:
1. “APA” 6th edition referencing and citation are compulsory.
2. Plagiarism would be dealt with zero tolerance and you would fail the assessment.
3. A soft copy of assignment must be submitted on Turnitin by the due date and a hard copy
must be submitted to the lecturer on date advised by lecturer.
4. Be advised that any similarity rate 15% or above will result in zero marks as stipulated above.
5. Your work should be free of e
ors with respect to grammar, spellings and punctuation.

Please read and sign the declaration below:
I have understood the content and learning outcomes to be assessed.
I have been advised of the purpose and the process of the assessment.
I consent to assessment results and materials being used by my establishment.
I agree to ca
y out the assessment without assistance from anyone else.

___________________________________________ XXXXXXXXXX_____/____/____
Student’s Signature XXXXXXXXXXDate
Turnitin Upload Name Sample
Organisation (Name: ID) XYZ Company (John Doe: TIZ0000123)
©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 3 of 6

Glossary of Assessment Terms:
Explain Make (an idea or situation) clear to someone by describing it in more
detail or revealing relevant facts.
Recommend Put forward (someone or something) with approval as being suitable for a
particular purpose or role.
Discuss Write about (a topic) in detail, taking into account different issues or
ideas.
Identify Associate someone or something closely with; regard as having strong
links with.
Analyse Examine (something) methodically and in detail, typically in order to
explain and interpret it.
Research Systematic investigation into and study of materials and sources in order
to establish facts and reach new conclusions.

©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 4 of 6

Individual Presentation Guidelines:

 This individual presentation (Assessment 1 Part B) covers Learning Outcome 1 and 2
as part of the requirement for DBN509 Operations Management.

 The individual presentation must be your own work. If copying (plagiarism) from other
sources/individuals is identified you will receive zero marks.
 You presentation should demonstrate evidence of applying concepts/theories learned
from a wide range of materials, including a total of at least 3 updated secondary data
sources, such as relevant textbooks, academic journals or articles, media reports,
annual reports, company’s website and/or reputable online sources.
 Your presentation should cover the information highlighted in two
oad themes (LO
1 and LO2).
 One printed hardcopy of your presentation slides must be handed to your lecturer at
the time of your presentation. Printing format: Landscape, 4 slides per page.
 The presentation time limit should not exceed 15 minutes. It includes 5 minutes for
the audience to ask questions, if no questions are taken during the presentation.
 You should apply general presentation etiquette (formal attire, body language,
delivery, structure).

Objectives of the Presentation:

The objective of this presentation is to ensure that students are equipped with skills showing
the ability to:

 identification of operational issues in business functions
 identification and discussion challenges related with quality and performance with in
an entity
 support arguments with relevant facts and research evidence
 understand the application of conceptual knowledge to actual business situations
 understand the application of continuous improvement techniques on a business
 understand the application of quality management for effective performance of an
entity
 handle audio-visual equipment satisfactorily
 prepare notes & PowerPoint
 rehearse presentation skills
 speak clearly and professionally
 keep within a time limit

©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 5 of 6

Instructions for the Assessment 1 Part B (Individual Presentation)

 This is an individual assignment and need to be completed in the form of a
presentation.
 The assignment is to be completed for Fonte
a (Assessment 1 Part A).
 The assignment is split into two key areas (Operational Issues and Continuous
Improvement) related to the learning outcome 1 & 2 of the course.
 The presentation shall be for a maximum of 10 minutes with an additional 5 minutes
for questions by audience.
Key areas for Presentation
 Discuss and analyse BOTH the operational challenges and effectiveness of the tools of
continuous improvement processes used by Fonte
a.
 A set of research questions are stated to facilitate the direction of research.
 Provide answers to the research questions linked to the operations of the
organisation.
Key Area 1
Operational issues and challenges related to quality and performance (5 minutes) (LO1)
 Describe the nature of operations and transformation process for Fonte
a.
 Research and identify any three critical operational issues and challenges that have
significant impact on Fonte
a’s ability to deliver quality products to its customers
and/or achieve a high performance in its internal business processes.
 Analyse and discuss any three initiatives taken by Fonte
a to enhance its capability
to effectively manage these issues and challenges.
Key Area 2
Continuous Improvement to deliver high performance (5 minutes XXXXXXXXXXLO2)
 Describe the application of continuous improvement initiatives of Fonte
a to
enhance its product quality and performance.
 Analyse the possible application of any two tools of continuous improvement by
Fonte
a to deliver high performance.
 Recommend the application of any two of following modern technologies to
continuously improve and streamline its internal business processes to deliver high
performance.
o Mobile and Digital technologies
o Robotics and Process Automation
o Environmentally Friendly Tech
o Electronic Tracking devices such as GPS and RFID
©Aspire2 International – DBN509 Assessment 1 Part B – XXXXXXXXXXPage 6 of 6

Marking Guideline

Main Aspect Description Marks
Section 1 XXXXXXXXXXPresentation skills
(LO1+LO2)
Use of visual aids and
Coherence
Colour, font size, style, clarity. Organisation of
content logically and smooth flow
XXXXXXXXXX5
Ve
al Communication
skills
Language Skills –Co
ect use, Fluency,
Pronunciation and Vocabulary
XXXXXXXXXX5
Non-ve
al
Communication skills
Pitch, Tone, Gestures and Facial expressions,
Body posture, Eye Contact and Stance
XXXXXXXXXX5
Query Handling The ability to satisfactorily answer the queries
of the audience.
XXXXXXXXXX5
Sub-total (out of 20)
Section 2 Operational issues and challenges related to quality and performance (5 minutes)
(LO1)
Subject knowledge Demonstrated subject knowledge XXXXXXXXXX 5
Application of
theories/concepts
Application of the theories/concepts relevant to
the subject and the company selected
esearched
XXXXXXXXXX5
Preparation and
esearch
Evidence of research and quality of the data XXXXXXXXXX 5
Sub-total (out of 15)
Section 3 Continuous Improvement to deliver high performance (5 minutes) XXXXXXXXXXLO2)
Subject knowledge Demonstrated subject knowledge XXXXXXXXXX 5
Application of
theories/concepts
Application of the theories/concepts relevant to
the subject and the company selected
esearched
XXXXXXXXXX5
Preparation and
esearch
Evidence of research and quality of the data XXXXXXXXXX 5
Sub-total (out of 15)
Total (out of 50)

©Aspire2 International – DBN509 Assessment 1 Part A – XXXXXXXXXXPage 1 of 12
NEW ZEALAND DIPLOMA IN BUSINESS (LEVEL 5)
Course

qfile_636862473069152456_124695_1.pdf qfile_636862473069152456_124695_2.pdf qfile_636862473069152456_124695_3.pdf

Soumi · Accepted Answer

Running Head: OPERATIONS MANAGEMENT	1
OPERATIONS MANAGEMENT		2
NEW ZEALAND DIPLOMA IN BUSINESS (LEVEL 5)
OPERTIONS MANAGEMENT
DBN509
ASSIGNMENT 1: PART A
CASE STUDY — FONTERRA – RISING UP TO THE SUSTAINABILITY CHALLENGE
Table of Contents
1. Introduction	3
History and Type of Ownership	3
Financials	3
Vision and Core Values	3
Prominent Brands	4
Key Markets	4
2. Sustainability Challenge	4
a) Five Driving Challenges faced related to Quality and Performance	4
b) Two Quality Management Systems adopted by Fonterra and Challenges during Implementation of Systems	5
c) Four Ways to Overcome Challenges	6
3. Continuous Improvement	7
a) Five Initiatives taken by Fonterra to Improve Dairy Operations	7
b) Five Tools to be used for Continuous Improvement	9
4. Conclusion	11
5. References	12
1. Introduction
History and Type of Ownership
Fonterra is a dairy co-operative in New Zealand, which is owned by 10,000 farmer shareholders. The farmers of New Zealand are closely connected to the rural communities and the natural environment. It is a multinational company, which was established in 2001 after the merger of two largest dairy companies of New Zealand — New Zealand Dairy Group and the Kiwi Cooperative Dairies. The name Fonterra actually mean spring in Latin. The merger of the two companies was initially rejected by New Zealand Commerce Commission, but was later approved by the New Zealand Government. The company has been expanding at a rapid pace since its formation. The company accounts for 30% of the world’s export approximately. 
Financials
During the year ended 2018, the revenue from sales of goods of Fonterra was $20438 million, which was 6.27% higher than 2017. The gross profit for the same year was 15.45%. The company has shown a book loss of $196 million during the year ended 2018. Total non-current assets of the company is valued at $12050 million for the year ended 2018. Total non-current liabilities for the year ended 2018 was $6533 million (Fonterra, 2018). 
Vision and Core Values
The vision of the company is to become the worlds most trusted source of dairy nutrition and making a difference in the lives of two billion people by the year 2025. The company aims to lead the industry in terms of both quality and quantity if production. 
The core values of Fonterra include co-operative spirit, doing what is right, challenging the boundaries and making it happen. These values have enabled the company to be among the top producer of dairy products across the globe (Fonterra, 2018).
Prominent Brands
The most prominent brands of Fonterra include Anchor, Anlene, Farm Source, NZMP and Annum. These are the most prominent brand for dairy products across the globe. Customer in New Zealand as well as outside New Zealand loves the products of these brands. 
Key Markets
Fonterra is the world’s largest dairy product producer across the globe. The key markets of the company are Australia, Brazil, Chile, China, Indonesia, Malaysia and Sri Lanka. The company is the market leader in New Zealand as well as in countries, in which it operates. 
2. Sustainability Challenge 
a) Five Driving Challenges faced related to Quality and Performance 
According to the views of Malik, Knapman, Mann and Director (2018), Fonterra faced a number of challenges related to maintaining the quality of products and its operational performance. Five driving challenges related to quality and performances were:
Feeding the growing population:
As the size of the population would increase, the demand would also increase. This will require production on a large scale to meet the increasing demands. Maintaining prime quality for small quantum of production is easy but when the same is to be done on a large scale, it becomes difficult. 
Access to nutrition: 
Many people across the globe do not have access the proper nutrition. It may be due to locational disadvantage or low purchasing power. Maintaining the quality in such a scenario is a challenge for the organisation. As per the opinion of Stojkov, Nov and Saglam (2016), if the purchasing power is low, the individuals will not be able to procure quality products. It the price of products is decreased, quality may be an issue. Therefore, the same is a challenge for the organisation to ensure access to nutrition for all. 
Water scarcity and quality: 
In the modern times, the quality of water has gone down at a rapid pace. In addition to that, there is shortage of pure water. Therefore, maintaining the quality of the products with such a shortage and low quality water is a challenge for the organisation. According to the perspective of Nilsson and Rydberg (2015), if the scale of operation is increased, the requirement for such water will also increase, which may not be procured. 
Limiting and adapting to climatic change:
The increasing emissions form agriculture is a major issue for the humankind. The increased variability in weather patterns affects the quality of inputs, which directly affects the quality of the product. When operating at such a large scale, frequent changes in weather condition s affect the production schedule of a production firm. 
Threatened biodiversity: 
There is a lack of agricultural land to meet the growing demand for food. On the other hand, expansion plan requires land for production purpose. Therefore, lack of land may have an impact on the production facility of the firm. This may have a negative impact on the quality of output of the firm. 
b) Two Quality Management Systems adopted by Fonterra and Challenges during Implementation of Systems
Two quality management systems adopted by Fonterra to deal with the sustainability challenges are:

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