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In January 2012, Joan Taylor, the administrator of the Life-Time Insurance Company HMO in Buffalo, New York, was pleased with the Austin, Texas, location that was selected for a new ambulatory health...

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In January 2012, Joan Taylor, the administrator of the Life-Time Insurance Company HMO in Buffalo, New York, was pleased with the Austin, Texas, location that was selected for a new ambulatory health center. (The process used to select this site is discussed inChapter 8, Service Facility Location.) The center not only would serve as a clinic for the acutely ill but also as a center for preventive health services.

An important goal of the HMO was to offer programs that would encourage members to stay healthy. Various programs already had been planned, including those on smoking cessation, proper nutrition, diet, and exercise.

The clinic portion of the health center would be quite large; however, certain constraints in the layout would be necessary. Acutely ill patients would need to be separated from well patients. In addition, federal safety regulations prohibited the radiography department from being adjacent to the main waiting room.

It was very important to Ms. Taylor to minimize the walking distance for both the patients and the HMO personnel. The matrix below provides the expected flow between departments based on 35 patients per day.

Questions

  1. Beginning with a good initial layout, use operations sequence analysis to determine a better layout that would minimize the walking distance between different areas in the clinic.
  2. Defend your final layout based on features other than minimizing walking distance.

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Answered Same Day Aug 13, 2020

Solution

Anju Lata answered on Aug 15 2020
127 Votes
Running Head: Layout of Ambulatory Healthcare Center
Layout of ambulatory Healthcare Center 3
    Assessment
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Layout of Ambulatory Health Cente
The Ambulatory Health Center must facilitate easy movement of all the outpatients and the employees between different departments starting from Reception and ending at the Discharge Outlet (Keller et al, 2018). The sequence of operations to be followed may be as follows:
Entrance- Reception Waiting Room Consultation Unit Examination Unit (Pathology and Radiography)Acute Care Ward DischargeExit
Source: Keller et al, 2018
The...
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