Identify one significant queue you commonly come across and describe the key features – see...

Question

Identify one significant queue you commonly come across and describe the key features – see suggested/sample questions below. Preferentially use examples from the real world you live in – your work place or process, Target, Walmart, Costco, grocery store, travel, the airport, telephone help lines…etc. etc...

· Is it a single or multi-sever queue?

· Is the queue physical or virtual?

· What is the critical server in the queue and why is it the critical server?

· Your thoughts on service capacity.

· Comment on the ‘cost of waiting’.

· Is reneging a factor in this queue? Why or why not?

· Is balking a factor in this queue? Why or why not?

Bonus question- Identify a queue in the world that is singularly interesting…or frustrating…or fascinating…or disappointing…or surprising…

introduction-to-queueing-theory-k14nlsyu.pdf queuing-theory-definition-history-real-life-applications-wqrxwfr4.pdf simple-queuing-theory-tools-you-can-use-in-healthcare-g3cyk4vw.pdf ojem2018ojem2018using-poisson-modeling-and-queuing-theory-to-optimize-staff-decrease-wait-time-ed-geralda-xavier-gxgaipv5.pdf mcmanus-stochastic-beds-2004-bj04xx4r.pdf

Bhawna · Accepted Answer

Queuing in hospitals:
The queue or a waiting line management is a very crucial part of the management service industry. This facility in any organization or store deals with the issue of treatment of the customers in a way that it respects the time of the customer and hence enhances their experience also. The queue management in general deals with the cases where the arrival of the customer is random and hence the service that is conferred to them is also random. An efficient queue system improves the overall management in a store, hospital or in other organization. The cost which is associated with a customer who is waiting in a waiting line is relevant to the cost associated with adding a new counter in an attempt to reduce the service timings (Obular et al., 2016). Queue management is a solution to this kind of management to increase the overall experience of the customers.
This is a major issue as waiting in the queues can cause several problem relevant to the management sector of an organization. The most common cases of queues are observed in the banks where people wait in long lines to get service of the teller, cars gets lined up in the gas filling station and people work in long queues in shopping centers. To work on the solution of these long lines, the management of these department has to spare money for installation of new machineries and also employing new staff to attend the people. This will cost the organization but the good experience of the customer will promote the overall growth of the organization (Xavier at al., 2018). 
Queuing theory is a branch of mathematics, it attempts to understand how the lines forms, why the lines malfunction and how they function. In order to understand all these perspectives, the queuing theory examines each and every component of a waiting line. It includes all the function such as the service process,

Identify one significant queue you commonly come across and describe the key features – see suggested/sample questions below. Preferentially use examples from the real world you live in – your work...

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