David answered on
Dec 27 2019
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Examine and critically discuss the evidence related to the impact of effective communication on maintaining patient safety
According to Pavlova (2012), effective communication is of great significance in every setting within the workplace. In the nursing environment, the benefits of effective communication cannot be overemphasized. Effective communication within the nursing environment generates a number of benefits, both to the nurses. Patients and to the organizations at large. As such, various kinds of measures ought to be put into place in order to ensure that there is highly effective communication in the healthcare settings (Dimitrova & Stambolova, 2010).
According to Pavlova (2012), highly effective communication skills are essential for all professions, however, in the nursing practise, they are highly essential. Nurses are always charged with the responsibility of helping the patients to comprehend their medical issues and providing them with instructions concerning the ways through which they can care for themselves. They have to be in a position to explain very clearly the conditions of the patients to the doctors and to their fellow nurses. When this is not done, serious medical e
ors may take place (Lyles, Goldsmith, Richardson, Hallett & Clark, 2013).
According to Kennedy, Caselli & Be
y (2011), exceptional communication skills are a vital attribute in the nursing profession. For the nurses to be in a position to ca
y out their functions in an efficient manner, they always have to communicate with several people, which include their co-workers, patients, their superiors as well as their subordinates. They also have to communicate with the members of the family and friends of the patients who call upon the patients in the hospital. Therefore, communication forms an integral part of the daily work of the nurses (Chang, Hays & Shekelle, 2011).
First, highly effective communication within the healthcare stings play a key role in ensuring that individualized care is offered to the patients. When nurses take time to comprehend the different unique concerns and challenges of their patients, they are always better prepared to advocate on behalf of the patients and they always ensure that they address in an effective manner the different issues, which are raised by the patients. The greater emphasis on communication always result into better patient outcomes (Lingard, Espin & Whyte, 2011).
Secondly, patients who have the feeling that they are getting all of the attention of the nurses during their interactions are always highly likely to reveal the true extent of their symptoms as well as their feelings much faster. Patients are also highly satisfied with the care provided by the nurses when they are provided with undivided attention and when there is highly effective communication between them (Woolf, Kuzel & Dovey, 2012).
Interpersonal communication is capable of satisfying the patient’s innate needs as provided in the Maslow’s hierarchy of needs theory. Some of the needs generally include safety feelings, confidence and love. All these feelings are highly significant in the process of treatment and recovery of the patients (Woolf, Kuzel, & Dovey, 2012).
According to Kennedy, Caselli & Be
y (2011), effective communication among the nurses generally play a huge role in making them to communicate effectively and to ensure that messages are passed across very clearly. This always saves a lot of time besides making the workload to be easier. Ineffective or bad communication may make a bad situation to be worse. It may result into numerous problems and it may endanger the lives of the patients (Kennedy, Caselli & Be
A number of previous studies have indicated that ineffective...