This task is to research the topicIn order to identify and understand existing/current knowledge about the topic. The topic is “The implications of multiculturalism for workplace practice.”,and I want...

Business research methods – Critical review
Introduction
Australia has the most diverse work force that enforces intercultural contacts every day.
Different ethnic groups have different implications and multiculturalism in Australia. It aims to
understand the implications of multiculturalism in the work place and also helps in
understanding the everyday negotiations of work place in Australia. The study involves wide
esearch from journals, articles, li
aries and other scholars.
The work place provides the understanding of ethnics and cultures. It is a key place for
multiculturalism and is not just shaped by the factors of workplace but is shaped with different
elationships. Multiculturalism is an important parameter in many countries and it is achieved in
important ways that presents huge challenges for marketers. Multiculturalism generates
questions about the strategies and is a distinctive process of critical theory.
Today is the era of globalization where different types of culture provide the opportunity
to maximize the level of productivity and efficiency with high range of outputs. It enhances the
level of inner communication and explores the study of interactions to develop awareness and to
promote the thinking successfully. Culture successfully helps in constructing the corporate
usiness. It is important to identify because it demonstrates the cultural differences that exist in
the country. It also identifies the diverse population of corporate multiculturalism. The problem
that exists is because of multicultural status. Therefore, the training becomes important as it
creates positive energy to generate high level of productivity and efficiency in terms of
interaction. (Burton, 2002)
Literature review
Implications of multiculturalism for work place
According to the researchers and personnel, work place diversity is the major asset for an
organization. It helps in overall productivity and individual goals. It helps in innovation and
growth. Culture refers to the ways of thinking that describes the characteristics of people of
different backgrounds. It gives rise to different implications such as:-
Stereotyping: Ethnic, gender and racial stereotypes create conflicts and misunderstandings in the
organization.
Factionalism: Multiculturalism in the work place sometimes
eaks the teams that are based on
shared values, cultures.
Styles of communication: Communication style differs among different types of cultures.
Infighting: Due to multiculturalism, internal cohesion declines and team is
oken down into
factions. (Rollins, 2007)
Communication becomes the complex process with the implementation of numerous
skills and devices. The complexity is involved in the increase of intercultural aspects and it is
always problematic. Linguistic issues and problems in intercultural aspects are found in the
ehavior of people. It can also be defined as the symbolic process of exchange in an interactive
approach. Culture does not only influence the term known as language but it also impacts the
non ve
al aspects of communication. It is present everywhere and it reveals the differences in
intercultural and nonve
al communication. (Jenaibi, 2011)
Thus, there are differences between ve
al communications in the multicultural teams.
Because of lack of communication, differences are detected between direct and indirect ve
al
communication. Multiculturalism refers to multiple cultures and in
oad terms, it refers to the
fact of cultural diversity. It can be described as an attempt to the organizations to increase the
participation. (Merenivitch & Reigle, 2013)
Multicultural training becomes important but it is not a good practice as it demonstrates
only the management actions. It requires proper investigation which is the major drawback.
Communication is the important dimension in multiculturalism. It recognizes the scope of race,
ethnicity, language, sexual orientation, gender, age, status, education and other cultural
dimensions. It has huge challenges such as:-
Problems exist such as unemployment, social isolation etc with multiculturalism. There is
a challenge of understanding the knowledge and its authenticity as well as reliability. This
creates issues of leadership, technology and globalization. (Kakel, 2010)
Major issue is associated with communication and it occurs with not understanding the
methods and process clearly. Culture does not only influence language but also impacts the
overall aspects of communication. Non ve
al communicational interaction is the importance of
every culture and it is everywhere but communication is done on the basis of actual usage of
words that are being used. Non-ve
al communication also becomes difficult with the contexts of
intercultural aspects. It is a powerful resource to spread the message all across the world. It is
developed with the communicative interaction. This way, it can meet with communicative goals.
It indicates that both ve
al and non-ve
al communication requires important applications and
skills of flexibility. It also involves important abilities of intercultural contexts. There is a
equirement to understand the emotions and feelings of other person with respect to attitude,
understanding, listening. (Luisa, 2007)
Multiculturalism leads to ethno-cultural diversity and it intend to encourage people with
distinct practices. In an organization, multiculturalism has huge implications such as:-
It creates conflict in terms of employment and there is a security issue. It develops fear
and lack of control. (Kymlicka, 2012)
Working with multicultural people addresses issues in customer needs and experiences
from diverse backgrounds. In an organization to provide services, planning needs components of
accessibility such as:-
Visible accessibility: It is important to provide visibility of access to the customers for
eaching satisfaction.
Physical accessibility: Physical accessibility leads to find the accessible route maps and
entrances as well as parking. It provides the geographic area and its coverage.
Process accessibility: Process accessibility is important in developing and...