The Case of the Complacent Employee—Case for Chapter 12Sharon B. Buchbinder*Please Answers all...

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The Case of the Complacent Employee—Case for Chapter 12Sharon B. Buchbinder*Please Answers all theCase StudyQuestions and the Case StudyWrite-Up* Case Study Questions   	Whose responsibility should it be to complete those reports? Explain your answer. 	Is Bob right? Was he really doing his job? Provide a rationale for your answer. 	Describe what Bob should have done differently. 	Did Harriet handle this termination properly? Explain your answer. 	What part did Harriet play in this scenario? Is she a good manager? Provide a rationale for your responses.    Case Study Write-up   	Background Statement 	Major Problems and Secondary Issues 	Major characters and their roles 	Organizational Strengths and Weaknesses 	Alternatives and Recommended Solutions 	Evaluation 
	
Document Preview: The Case of the Complacent Employee—Case for Chapter 12Sharon B. BuchbinderIt was the end of an exhausting Wednesday for Bob Miller. He had spent all day with a 10-year-old girl who kept saying she was going home and taking all the pills she could find to kill herself. He had kept talking with her, trying to determine what had triggered this response, as he’d simultaneously searched for her mother by phone. When the mother had arrived at his office, panic-stricken and crying, she had also been in need of support. It was four o’clock by the time the mother and daughter left. Now he had to document everything.Bob looked up from the pile of papers on his desk as his office door opened. His boss stood there in her signature lime green suit, looking grim.“Harriet! What brings you out today?”She closed the door and looked around the cramped office.“Do you have a chair, Bob? It would be good if I could sit down and chat with you.”“Um, sure, hold on a minute.”Bob stood up and grabbed a pile of papers off the threadbare visitor’s chair. “There you go.”This couldn’t be good. Not only were Harriet’s visits rare, but when she did appear at Louisa May Alcott Elementary School, they were always grab-and-grins, and then out she went. This was the first time she’d ever sat down in his broom closet of an office.“So, Bob, how are you doing?” Her eyes bored into his head.“Well, you know, we’re really busy here. Lots of kids with problems, families in crises, almost nonexistent support systems, no money, no resources, the usual.”Harriet nodded, still staring at Bob.Sweat trickled down his back. The office air-conditioner had broken two weeks before. He’d meant to write up a work order but had been too busy. Today, for certain, after Harriet left, he was doing it.“Bob, I feel really badly about this, and it’s not as if we haven’t given it a lot of thought. Administration has decided to cut your position.”“What?”“There doesn’t seem to be enough work...

Robert · Accepted Answer

The Case of the Complacent Employee—Case for Chapter 12 
Case Study Questions 
1. Whose responsibility should it be to complete those reports? Explain your answer. 
 It was Bob Millers responsibility to complete and timely present the reports because it is 
the validated reports that illustrates our activities, actions, expectations and 
accomplishments.  
2. Is Bob right? Was he really doing his job? Provide a rationale for your answer. 
In an organisational setting, it is necessary that all employees abide to set guidelines and 
perform in an expected manner. Bob was doing his job without realising that it was only a 
part he is getting involved into and focusing excessive time and energy into it at the cost of 
other important responsibilities as in the case reporting is.      
3. Describe what Bob should have done differently.  
Bob could have managed to work in a rather efficient way with delineating between the 
professional and administrative roles expected from him. This demarcation could have 
given him the opportunity to meet his employment demands.  
4. Did Harriet handle this termination properly? Explain your answer. 
Harriet had handled the termination in an acceptable way where the reasons for the layoff 
were sincerely put across. Even though the communication was made in a private meeting 
after seeking feedback from higher ups, Harriet still could have given a second though 
with a final warning to save Bob from the most unpleasant situation an employee may 
face.  
5. What part did Harriet play in this scenario? Is she a good manager? Provide a rationale for 
your responses. 
Dismissing an employee is a grim affair for most managers. Harriot’s reputation was such, 
whose presence cannot be taken easily.

The Case of the Complacent Employee—Case for Chapter 12 Sharon B. Buchbinder Please Answers all theCase StudyQuestions and the Case StudyWrite-Up Case Study Questions Whose responsibility should it...

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The Case of the Complacent Employee—Case for Chapter 12 Sharon B. Buchbinder *Please Answers all theCase StudyQuestions and the Case StudyWrite-Up* Case Study Questions Whose responsibility should it...

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The Case of the Complacent Employee—Case for Chapter 12 Sharon B. Buchbinder Please Answers all theCase StudyQuestions and the Case StudyWrite-Up Case Study Questions Whose responsibility should it...