The assessment requires you to undertake review of literature about organisational change. Organisations experience change due to many internal and external pressures. You are required to undertake...

Running Head: ORGANISATIONAL CHANGE MANAGEMENT    1
ORGANISATIONAL CHANGE MANAGEMENT     10
HUMAN RESOURCE MANAGEMENT
ORGANISATIONAL CHANGE MANAGEMENT
Table of Contents
Introduction    3
Analysis of the discussion questions    3
1. Various internal and external factors that play an important role in driving organisational change    3
2. Role of senior management and line managers in managing and implementing change    4
3. Common factors responsible for causing resistance to change    5
4. Steps to ensure effective change process    6
5. Strategies organisation can implement to ensure a change capable culture    7
Conclusion    8
References    10
Introduction
Organisational change management includes the identification of all the internal and external factors that affect an organisation and strategies, procedures, processes, technological and cultural changes, to manage people and business outcome. Defining change and aligning it to business goals is the first step of Change Management. Secondly, organisation must foresee and determine the impacts and accordingly develop the strategies, which includes providing effective training to the employees of every level and dealing with resistance to change. Then, it is important to develop a support structure for human management and finally measure the change process through employee feedback and take appropriate co
ective action.
Analysis of the discussion questions
1. Various internal and external factors that play an important role in driving organisational change
In the fast-paced world today, there are many forces that an organisation and their managers need to respond to drive an effective organisational change and their clear understanding is essential for successful change management. These forces can be categorised into internal and external factors. As explained by Domingues, Lozano, Ceulemans and Ramos (2017), the internal factors affecting an organisation refers to those which are mostly under the control of the organisation, which includes its people, organisational culture, top management leadership style, company’s vision and mission statement among other factors.
These factors play an important role in affecting the organisational activities, employee behaviour, attitude and day-to-day decision making. For example, if there are changes in the company’s mission and vision statement or in the leadership style of the management or culture, then that influences the entire working culture of the company (van Hilten, 2018).
The external factors occur outside the realm or control of the organisation but are potent enough to cause changes inside the organisation environment. Some of these factors include customers, political, competition, technological, environmental, economic or social among others. For example, change in the tax policy or introduction of any law by the government related to business of an organisation or an entry or exit of new player in the business environment can significantly influence the organisation’s cu
ent or future goal strategy.
As explained by Hammer (2015), it is imperative for the managers to not ignore these factors in their decision making and they must not resist change and regularly monitor changes to better adapt to the external environment. Successful organisations proactively introduce changes in their organisational system and avoid taking a reactive approach, otherwise lot of time and valuable resource may get wasted (Lozano, Ceulemans & Seatter, 2015).
2. Role of senior management and line managers in managing and implementing change
Senior management and line managers are crucial for the successful change management. Senior management is experienced in their field of operation and did handle their organisation in the past successfully through various forces of change. As explained by Hornstein (2015), managers and supervisors are best suited to coach and motivate employee during the change process. Some of the important roles that management must play during change management includes following—firstly, they communicate about the change and clarify the effect of change on the organisation and employee.
Secondly, they assure employee about the active support and involvement of senior management with change and only then employee can be part of change. For example, if the company introduces the policy of six working days instead of five days, then senior management must communicate reason behind this change and must also adhere to the new rules, before making it...