Task 1 Assessment Instructions This is an individual assessment. You are required to demonstrate the skills and knowledge needed to identify the impact of your own emotions on others in the workplace....

Educating for Excellence
    Assessment Submission Sheet
    Course
    BSB51918 Diploma of Leadership and Management
    Unit
    BSBLDR511 Develop and Use Emotional Intelligence
    Assessor Name
    
    Student Name
    
    Student ID
    
    Date Due
    
    Please read and sign this assessment coversheet and submit it together with your assessment to your Assessor by the due date.
    Student Declaration
· I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.
· I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the Student Handbook and I understand all the rules and guidelines for undertaking assessments.
· I understand that by typing my full name in the student field this is equivalent to a hand-written signature.
· I give permission for my assessment material to be used for continuous improvement purposes.
    Student Signature
    
    Date Submitted
    
    Assessor Use Only
    Assessment Items
    Result
    Task 1
    Assignment
    
    
    Task 2
    Case Study
    
    
    Task 3
    Role Play
    
    
    
Final Result for this unit
    
    
    Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
    Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback
    Signature
    
    Signature
    
    Date
    
    Assessor’s Final Comments
    
Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate the skills and knowledge needed to identify the impact of your own emotions on others in the workplace.
If you need help understanding any questions, ask your assessor to explain.
Procedure:
For this assessment task, you will identify your own emotional strengths and weaknesses, reflect on actual workplace behaviour and use self-reflection and others’ feedback to improve emotional intelligence. Candidates will submit a written reflection and supporting documentation (outlined in specifications) as evidence of competence.
To be deemed competent you will need to successfully demonstrate the following:
You must provide:
· a written reflection
· supporting documentation, such as worksheets, emails or screenshots to provide evidence of measures used to gather information on your own emotional intelligence.
Gather content for, plan, write and submit a reflection on your own emotional intelligence in accordance with quality specifications:
· Use at least one appropriate tool or methods to identify your own emotional strengths and weaknesses. Options include, for example:
a.personal SWOT analysis
.workplace 360° evaluation
c.online emotional intelligence test
Note: Keep evidence (for example, worksheets and screenshots) to submit with your reflection as evidence.
· Identify at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, consider the precise context, causes and your response.
· Identify at least two causes or triggers of your own personal emotional states at work. Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others and their work performance.
· Identify at least one instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow.
· Identify three actions you will take to improve your own emotional intelligence on the basis of self-reflection or feedback from others. Reflect on emotional intelligence principles and strategies to justify your proposed actions.
· Submit your reflection and supporting documentation in accordance with specifications.
    SWOT Analysis:
Strength
Optimistic
Retrospective
Weakness
Self-management
Self-control
The last three instances where I have felt stressed out and experienced a negative emotional state at work were:
An instant when I found that one of my co-workers has a different view about a particular topic than mine.
Another instance was when my boss was not pleased with one of my works.
In one instance I involved in an argument with one of my seniors.
Two causes that triggers personal emotional states at work are: Argument with someone in the workplace and being not able to contemplate with the views of others in the workplace. Its is evident that the aspect of emotional awareness can be effectively used to self-control in the specific situation where I am not able to control my anger in terms when any argument arises with my co-workers in the workplace.
Workplace emotional aspects can be effectively managed by developing programs that helps to build relationships among the individuals in the workplace. This can be addressed by organising events in the workplace so that the employees are able to develop an emotional connection only employees in the workplace. This can also be attributed with the effective consideration of the emotional awareness and the conduct in the workplace that is expected from every employee. This particular model in the workplace can effectively demonstrate the management of emotions if the employees are able to communicate efficiently with each other. Typical example in this purpose can be organisation of the seminars regarding the emotional well-being and the connections that everybody makes in the workplace.
Effective communication and avoiding misunderstanding can enhance the actions that will improve my emotional intelligence and will enhance myself control while communicating with other employees in the workplace. Emotional intelligence is expected when a person is emotionally aware of his position and aspect and behaves the significantly by controlling the emotion and expressing clearly. This also includes the aspect of understanding what other wants to express. 
Task 2
Assessment Instructions
This is an individual assessment. You are required to demonstrate the skills and knowledge needed to identify the impact of your own emotions on others in the workplace.
If you need help understanding any questions, ask your assessor to explain.
Procedure:
For this assessment task, you will read and respond to a case study by answering a set of written questions.
· Read the case study in Appendix 1.
· Read the questions related to the case study.
· Create a document with written answers to the questions.
· Submit your document containing answers to the questions in accordance with the specifications set out below.
To be deemed competent you will need to successfully demonstrate the following:
· You must provide written responses to case study-based questions.
For the following case-study-based questions, put yourself in the position of the new general operations manager and answer the questions accordingly.
Question 1
    Your Store Manager has had a stressful month. It is the end of the financial year and sales revenue in the Timber and Plumbing & Electrical departments is down on targets,...