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ASSESSMENT COVER SHEET
QUALIFICATION: BSB80615 Graduate Diploma of Management (Learning)
Unit: BSBLDR803 - Develop and cultivate collaborative partnerships and relationships
Candidates: Submit this entire document
CANDIDATE to complete this section
Name:
Student ID:
Email address:
Trainer name:
Koos Roux
Date submitted:
Date resubmitted (1)
Date resubmitted (2)
IF ASSESSMENT TAKEN HOME BY STUDENT FOR CORRECTIONS:
I confirm that I am taking the marked assessment home to make co
ections. In case the assessment is misplaced or lost, I understand that it is my responsibility to resubmit the assessment again.
Signature:
Date:
Candidate declaration—By signing below, I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I understand and accept the assessment.
Signed: ___________________________ Date: __________________________
ASSESSOR to complete this section
XXXXXXXXXXRESULT IN EACH ASSESSMENT ITEM
Comments
Satisfactory
Unsatisfactory
Did not submit
Assessment 1
Assessment 2
Assessment 3- Part A
Assessment 3- Part B (Role-play)
Assessment 4
ASSESSOR to complete this section
Name of assessor:
Date portfolio review completed:
Overall Results
Competent
Not Yet Competent
Assessor signature
Oral testing (if applicable)
Assessors may ask the candidate oral questions to gather further supporting evidence, where written evidence is deemed to be incomplete or insufficient.
Comments:
ASSESSMENT GUIDELINES FOR STUDENTS
1. You need to achieve a ‘Satisfactory’ grade in ALL the assessments items to be granted a ‘Competent’ grade in the unit.
1. In case you are not able to achieve a ‘Satisfactory’ grade in any assessment task, you will be given three (3) attempts to resubmit your assessment. Your trainer will be available to assist you in any areas of difficulty. Please discuss the assessment with your trainer to seek advice on how you can achieve competency in the unit.
1. Where relevant, oral questions may be asked to gather more information on your knowledge, skills and competence in the unit.
1. A holistic approach is used to assess your skills relevant to this qualification. The skills are assessed across the different units offered within this qualification. Where a skill relevant to this unit is not assessed within this assessment pack, please note that the skill will be assessed in another unit.
ASSESSMENT 1- Networking
To complete this assessment you need to review:
· Reading 1
This assessment has TWO parts
Answer the following questions.
Part A: Theory Questions related to Reading 1
1. Describe the differences between the three forms of networking
2. What are the benefits of networking?
3. What are ‘clusters’ and ‘’
okers’ within a network in any organisation?
4. Why is it important to network outside your organisation?
5. What is an ‘elevator pitch’?
6. Give examples networking events in any industry?
Part B: Practical Activity related to networking
7. STRUCTURE YOUR NETWORK: Write a list of people/ positions you network with (or should network with in the given timeframes:
a. Daily:
. Weekly:
c. Monthly
d. Bi-monthly
e. Quarterly
f. Half-yearly
8. Internet Activity: Complete the steps below
a. Go to www.linkedin.com
. If you are not a member, then join LinkedIn. If you are already a member, login to your account
c. Go to ‘Interests’. then ‘Groups’
d. Go to ‘Find a Group’ and type in any topic/industry that is of interest to you (for example: ‘hospitality’ or ‘engineering’ or ‘golf’
e. Join any group
f. Write the name of the group you joined here: ________________________________
g. Seek a connection with your trainer through your ‘LinkedIn’ account
ASSESSMENT 2- Networking and partnerships
To complete this assessment you need to review:
· Reading 2
Answer the following questions
1. Explain the five types of relationship typologies defined by Alan Fowler in your own words
2. What is a partnership?
3. What are the three partnership principles? Explain why each of the three are important?
4. Describe any THREE key characteristics of effective relationships in networking and partnerships
5. What are some of the ba
iers that can come in the way of a successful partnership?
6. Explain emotional intelligence and its relationship to individual and team effectiveness within and organisation
7. Explain organisational transformation and the management of the stages of change during a partnership formation
8. What are some of the steps you would take if there were a conflict with a network partner?
9. Explain the five types of conflict management strategies in your own words
10. What steps can you take to end a partnership that is not working well?
ASSESSMENT 3- Practical Application
Background:
· For this assessment you can use your own workplace as the case study. Alternatively, if you are not working you can use ACTB as your workplace.
· Imagine that you have been appointed as a senior manager in your workplace. It is your responsibility to grow the networks for the business in order to:
1. Promote the business in the local community
2. Enhance the reputation of the business
3. Get acquainted with the local council and members of parliament
4. Represent your business at community business forums and other local industry events
This assessment has TWO parts
Part A: Prepare for networking
Complete the following activities:
1. Describe your organization
iefly? (Name of the organisation, when was it established, location, what does it do, what are its key products and services, who are its main customers, number of employees etc)
2. Complete the following quiz about your own networking skills and identify your strengths and weaknesses
3. Prepare an ‘elevator pitch’ about yourself and your organization that you can use at professional networking events. (You can look at examples here: http:
yourpersonal
andname.com/elevator-pitch-examples/)
Write your own ‘elevator pitch’ below.
Part B: Participate in a professional networking meeting (Role-play)
Your trainer will set up a business-networking event during class time. It is COMPULSORY to attend the scheduled networking event in class.
ROLE-PLAY
1. You will be representing your selected organization at the network meeting
2. You will meet and greet other invited members
3. During the formal part of the networking meeting, you will be required to introduce yourself and your organization to the whole group.
4. After the formal introductions, you will be required to identify any ONE organization with which you can form a partnership in the future to grow your business further.
Your trainer will observe you during the role-play and write his/her comments about your participation below:
Trainer to complete this section:
Student name: _____________________________
Student ID: ________________________________
Date observed: _____________________________
Good introduction Confident delivery Good body language Satisfactory overall
Trainer name: ______________________________
Trainer signature: ___________________________
ASSESSMENT 4- Forming a partnership
This is a MAJOR assessment. To complete this assessment you need to review:
· Reading 3: Partnerships: Frameworks for working togethe
Background:
· For this assessment you need to use your own workplace as the case study.
· Imagine that you have been appointed as a senior manager at BEST & MORE (BM), a retail outlet in the city. Imagine that BM’s mission is to become Australia’s leading customer service provider. BM upholds the values of ‘customer care’, ‘friendly service’ and employee safety.
· The strategic goal of BM is to:
1. Achieve 30% growth in sales by improving customer service standards
2. Reduce workplace injuries by 50% within one year by providing workplace health and safety training to staff
· BM is covered by all relevant Australian laws. In particular, the organisation must comply with:
1. Work Health and Safety Act 2011
2. Fair Work Act 2009
3. Racial Discrimination Act 1975
4. Age Discrimination Act 2004
5. Australian Human Rights Commission Act 1986
6. Disability Discrimination Act 1992
7. Racial Discrimination Act 1975
8. Sex Discrimination Act 1984.
· The CEO of BM wants to see an improvement in BM’s customer service standards. The other Senior Executives include the Finance Manager and the Human Resources Manager. The senior executive have made a decision to partner with a training organisation to achieve its long term goals. The annual budget for this program is $20,000. The funding will be provided by BM
· It is your responsibility to develop a learning program partnership for BM with ACTB, a registered training organisation in order to:
1. Up-skill your team of 40 employees in the following areas:
· Customer service skills
· Workplace health and safety legislation
2. Enable two selected senior staff members to attain a nationally recognised ‘Diploma of Management’ qualification through ACTB every yea
Your task:
1. Based on the above scenario, respond to the following questions:
· What is the mission of your organisation?
· What are the core values of your organisation?
· What are the strategic goals of your organisation?
· List at least three specific laws that your organisation must comply with:
2. Read the ‘Checklist for setting up and maintaining the partnership’ on Page 16-18 of Reading 3 (Partnerships: Frameworks for working together) to understand how you can develop a detailed plan for the above partnership between your workplace an ACTB. Answer the questions below:
a. Step 1: Defining the need for a partnership
i. What is the need for a partnership with ACTB?
ii. What benefits will be gained for BM by this partnership?
iii. What benefits will be there for ACTB?
. Step 2: Starting the process
i. Who should be involved in the discussions regarding forming a partnership between BM and ACTB?
ii. List the responsibilities of ACTB in the partnership.
iii. List the responsibilities of BM in the partnership
iv. What is the function and nature of the partnership?
v. What are the benefits and outcomes for the target groups?
c. Setting up and maintaining the partnership
i.