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Assessment Workbook: BSBHRM501 Manage human resource services Version control Version No. Date Dept. Change 1.0 27/04/2015 Training Original 2.0 22/03/2016 Training Updated content 2.5 27/04/2016...

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Assessment Workbook: BSBHRM501
Manage human resource services
    Version control
    Version No.
    Updated content
    Moodle updates
    Updated content and changed title from Assessment Guide to Assessment Workbook
    Copyright Statement
    © Copyright National Training
    All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from National Training. No patent liability is assumed with respect to the use of information used herein.
While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for e
ors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.
How do I use this guide?    4
Introduction    5
Application    5
Elements and Performance Criteria    5
Pre-requisites    6
Appeals and reassessment    6
Plagiarism    6
Referencing Materials    6
Understanding your results    7
Results Legend    7
Assessment activity    7
Assessment 1, 2 and 3 Instructions    8
Assessment 1: Short Answer Questions    9
Question 1    9
Question 2    9
Question 3    9
Question 4    9
Question 5    9
Question 6    9
Question 7    9
Question 8    10
Question 9    10
Question 10    10
Assessment 2: Case Study    10
Case Study    10
Question 1    10
Question 2    10
Question 3    11
Question 4    11
Question 5    11
Question 6    11
Question 7    11
Question 8    12
Question 9    12
Assessment 3: Project    12
Project    12
Task 1    12
Task 2    13
Task 3    13
How do I use this guide?
This guide is divided into two sections:
· The introduction section gives you information about the unit of competency you will be assessed in. For a comprehensive overview of the assessment process, the principles of assessment, refer to your ‘Student Handbook’ which was provided to you, by National Training, when you commenced your training. It’s also available online via the website:
· The second section contains assessment activities each detailing:
· Description of the assessments
· Instructions for completing the assessment activities
This guide, together with the Assessment Activity forms the assessment tools for:
    Unit code
    Training Package
    Manage human resource services
    Business Services Training Package
This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.
It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.
Elements and Performance Criteria
1.0 Determine strategies for delivery of human resource services
1.1 Analyse business strategy and operational plans to determine human resource requirements
1.2 Review external business environment and likely impact on organisation's human resource requirements
1.3 Consult line and senior managers to identify human resource needs in their areas
1.4 Review organisation's requirements for diversity in the workforce
1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals
1.6 Develop and agree on strategies and action plans for delivery of human resource services
1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors
2.0 Manage the delivery of human resource services
2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders
2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups
2.3 Document and communicate service specifications, performance standards and timeframes
2.4 Identify and a
ange training support if required
2.5 Agree on, and a
ange monitoring of quality assurance processes
2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
2.7 Identify and rectify underperformance of human resource team or service providers
2.8 Identify appropriate return on investment of providing human resource services
3.0 Evaluate human resource service delivery
3.1 Establish systems for gathering and storing information needed to provide human resource services
3.2 Survey clients to determine level of satisfaction
3.3 Capture ongoing client feedback for the review processes
3.4 Analyse feedback and surveys and recommend changes to service delivery
3.5 Obtain approvals to variations in service delivery from appropriate managers
3.6 Support agreed change processes across the organisation
4.0 Manage integration of business ethics in human resource practices
4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation
4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices
4.3 Observe confidentiality requirements in dealing with all human resource information
4.4 Deal promptly with unethical behaviou
4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviou
Not applicable
Appeals and reassessment
If you disagree with the assessment decision and result, you have the right to appeal and be reassessed if necessary. Details of the appeals process is contained in the Complaints and Appeals Policy & Procedure, provided to you prior to enrolment. See Complaints and Appeals Policy & Procedure for more details.
While co-operative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the National Training Manager.
Plagiarism can take several forms;
· Quoting from a book or an article without acknowledging the source
· Handing in someone else’s work as your own
· Stealing and passing off another person’s words or ideas and claiming them as your own
· Giving inco
ect information about the source of a quotation or idea
· Downloading information from the internet without acknowledging the source
· Copying a section of a book or article and submitting it as one’s own work
· Presenting as a new and original idea or produce something which was derived from an existing source
Referencing Materials
National Training prefers that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].
Understanding your results
The great thing with competency based training is that you either deemed 'competent' (you can demonstrate the required skills and knowledge) or 'not yet competent' (at this time you haven't been able to demonstrate required skills or knowledge). The key word is "YET”.
Your trainer will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An "NYC" result does not mean that you have failed and that is it - you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.
Results Legend
    Has successfully completed unit and has met the minimum
competency criteria and demonstrated the required skills and knowledge
    Not Yet Competent
    Has not met minimum competency criteria for the unit - certain section/s require review due to not meeting the requirements and being deemed not yet satisfactory
    Credit Transfe
    Application required
    Recognition of Prior Learning
    Application required
For further information regarding Recognition of Prior Learning (RPL) and Credit Transfers (CT), please contact on our office on XXXXXXXXXX
Assessment activity
The assessment activities contained below have been designed for the following unit(s) of competency:
BSBHRM501    Manage human resource services
This is a summative assessment process. For the student to be assessed as competent in each Unit of Competency, all questions and activities need to be satisfactorily completed.
Each assessment activity contained within:
    Assessment 1:
    Short Answer Questions
    This requires the completion of all comprehensive questions.
This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
    Assessment 2:
    Case Study
    This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
    Assessment 3:    Project
    This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 1, 2 and 3 Instructions
    Student Instructions
    Type of Assessment
    This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
    There are a number of short answer questions a case study and a project. You must attempt each one. If you have difficulty with understanding the question or completing the answers then talk to your trainer.
Your trainer is there to help you understand and help you demonstrate your understanding, not to complete the answers for you.
You are required to answer all questions and provide as much detail as you can. These questions are not required to be completed under exam conditions.
    Context and purpose of assessment
    The short answer question, the case study and the project have been drawn from the information contained in your workbook/ learning materials. Therefore you should have a good understanding of the answers
    Assessment instructions
    Read information provided and fully complete all questions as asked.
    Resources, equipment & material required
    Learner Guide
    How you will be assessed
    Upon completion of your responses will be assessed against a standard answer sheet to ensure that you have covered the question and are consistent with others. You are required to get every question co
For more information on the specific criteria contained in the unit descriptor, speak with your trainer. They will provide you with a copy of the criteria or see your learner guide which includes the performance criteria.
Assessment 1: Short Answer Questions
    The objective of this section is to demonstrate BSBHRM501 Manage human resource services
Question 1
Describe how you would support agreed change processes across the organisation (100 – 180 words)
Question 2
Describe how you would ensure personal behaviour is consistently ethical and reflects values of the organisation (100 – 180 words).
Question 3
Describe how you would ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices (250 – 300 words)
Question 4
Provide an example of when you have observed confidentiality requirements in dealing with all human resource information (250 – 300 words).
Question 5
Provide details of what, where and when you have had to deal promptly with unethical behaviour (250 – 300 words).
Answered Same Day Mar 03, 2020 BSBHRM501


Ckreta answered on Mar 08 2020
155 Votes
Answer 1. I would support the agreed change processes across the organization for preventing conflict between the employees and the organization. Human resource needs to play the role of delivering the goal behind the change program to the employees to implement it effectively and the leader also needs to maintain healthy relationship with their stakeholders. For supporting the change they need make proper project management for the change, should ensure that employees are communicated about the change and should also be given the details of importance of
inging that change in organization. The human resource department needs to redeploy, need to develop the individual needs,
ing in development in skills of employees, and ensure the staffing is as per requirement and make changes in the policies as it is their responsibility towards implementation of change [footnoteRef:2]. As they are involved in the change process from the initial stage to the effective implementation by advising the leaders associated with change for checking the skills required for the project are available, measuring the impact of change, needs to balance both short and strategic goals, helping the employees in coping up with change and understanding the concerns of the employees by having proper communication. [2: Dowling, P., 2008. International human resource management: Managing people in a multinational context. Cengage Learning.Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.]
Answer 2. To ensure personal behavior to be consistently ethical and to reflect organization’s value they should have code of ethics in their mission, privacy, vision procedures and culture. The management needs to determine for supporting the ethics of the organization and the leaders should direct the team members on implementing the work. The ethical conduct should be easily understood, clearly communicated and should be accessible to all the employees. There should be consistent reinforcement of the issues of ethics by discussing them at the meetings and if not followed the consequences should also be communicated [footnoteRef:3]. To motivate the employees they should also provide them with rewards for support which would also
ing in positivity from recognition. Moreover, the feedback to the employees would also do wonders as it would allow them to do better by taking the feedback positively. It would help them in assuring the organization following the ethics. [3: Cascio, W., 2018. Managing human resources. McGraw-Hill Education.]
Answer 3. In an organization, code of ethics is said to be the code of conduct. A code of ethics consists of the principles that are to be followed by the employees in the work and the code of conduct works with the support of code of ethics to deliver the guidance and direction to the Human Resource management for their policies and procedures. Code of conduct makes sure that all the employees in organization get equal opportunity and get justice under the EEO. It means that every employees will be treated equally regardless of type of work, position, leave, disability or any other factor. To make them feel as a part of organization, they are to be given feedback so that they feel like opportunity share any of their experience or complaint in form of discrimination, harassment, bullying, racism etc. There are many other negative harassments in organization which can lead to be effecting the professional and personal behavior of the employee by distu
ing is mental health, affecting the confidence, work stress and...

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