Assessment Workbook: BSBHRM501
Manage human resource services
Version control
Version No.
Date
Dept.
Change
1.0
27/04/2015
Training
Original
2.0
22/03/2016
Training
Updated content
2.5
27/04/2016
Training
Moodle updates
3.0
08/12/2016
Training
Updated content and changed title from Assessment Guide to Assessment Workbook
Copyright Statement
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Disclaime
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While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for e
ors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.
Contents
How do I use this guide? 4
Introduction 5
Application 5
Elements and Performance Criteria 5
Pre-requisites 6
Appeals and reassessment 6
Plagiarism 6
Referencing Materials 6
Understanding your results 7
Results Legend 7
Assessment activity 7
Assessment 1, 2 and 3 Instructions 8
Assessment 1: Short Answer Questions 9
Question 1 9
Question 2 9
Question 3 9
Question 4 9
Question 5 9
Question 6 9
Question 7 9
Question 8 10
Question 9 10
Question 10 10
Assessment 2: Case Study 10
Case Study 10
Question 1 10
Question 2 10
Question 3 11
Question 4 11
Question 5 11
Question 6 11
Question 7 11
Question 8 12
Question 9 12
Assessment 3: Project 12
Project 12
Task 1 12
Task 2 13
Task 3 13
How do I use this guide?
This guide is divided into two sections:
· The introduction section gives you information about the unit of competency you will be assessed in. For a comprehensive overview of the assessment process, the principles of assessment, refer to your ‘Student Handbook’ which was provided to you, by National Training, when you commenced your training. It’s also available online via the website: nationaltraining.edu.au
· The second section contains assessment activities each detailing:
· Description of the assessments
· Instructions for completing the assessment activities
Introduction
This guide, together with the Assessment Activity forms the assessment tools for:
Unit code
Title
Training Package
BSBHRM501
Manage human resource services
Business Services Training Package
Application
BSBHRM501
This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.
It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.
Elements and Performance Criteria
1.0 Determine strategies for delivery of human resource services
1.1 Analyse business strategy and operational plans to determine human resource requirements
1.2 Review external business environment and likely impact on organisation's human resource requirements
1.3 Consult line and senior managers to identify human resource needs in their areas
1.4 Review organisation's requirements for diversity in the workforce
1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals
1.6 Develop and agree on strategies and action plans for delivery of human resource services
1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors
2.0 Manage the delivery of human resource services
2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders
2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups
2.3 Document and communicate service specifications, performance standards and timeframes
2.4 Identify and a
ange training support if required
2.5 Agree on, and a
ange monitoring of quality assurance processes
2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
2.7 Identify and rectify underperformance of human resource team or service providers
2.8 Identify appropriate return on investment of providing human resource services
3.0 Evaluate human resource service delivery
3.1 Establish systems for gathering and storing information needed to provide human resource services
3.2 Survey clients to determine level of satisfaction
3.3 Capture ongoing client feedback for the review processes
3.4 Analyse feedback and surveys and recommend changes to service delivery
3.5 Obtain approvals to variations in service delivery from appropriate managers
3.6 Support agreed change processes across the organisation
4.0 Manage integration of business ethics in human resource practices
4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation
4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices
4.3 Observe confidentiality requirements in dealing with all human resource information
4.4 Deal promptly with unethical behaviou
4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviou
Pre-requisites
Not applicable
Appeals and reassessment
If you disagree with the assessment decision and result, you have the right to appeal and be reassessed if necessary. Details of the appeals process is contained in the Complaints and Appeals Policy & Procedure, provided to you prior to enrolment. See Complaints and Appeals Policy & Procedure for more details.
Plagiarism
While co-operative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the National Training Manager.
Plagiarism can take several forms;
· Quoting from a book or an article without acknowledging the source
· Handing in someone else’s work as your own
· Stealing and passing off another person’s words or ideas and claiming them as your own
· Giving inco
ect information about the source of a quotation or idea
· Downloading information from the internet without acknowledging the source
· Copying a section of a book or article and submitting it as one’s own work
· Presenting as a new and original idea or produce something which was derived from an existing source
Referencing Materials
National Training prefers that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].
Understanding your results
The great thing with competency based training is that you either deemed 'competent' (you can demonstrate the required skills and knowledge) or 'not yet competent' (at this time you haven't been able to demonstrate required skills or knowledge). The key word is "YET”.
Your trainer will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An "NYC" result does not mean that you have failed and that is it - you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.
Results Legend
C
Competent
Has successfully completed unit and has met the minimum
competency criteria and demonstrated the required skills and knowledge
NYC
Not Yet Competent
Has not met minimum competency criteria for the unit - certain section/s require review due to not meeting the requirements and being deemed not yet satisfactory
CT
Credit Transfe
Application required
RPL
Recognition of Prior Learning
Application required
For further information regarding Recognition of Prior Learning (RPL) and Credit Transfers (CT), please contact on our office on XXXXXXXXXX
Assessment activity
The assessment activities contained below have been designed for the following unit(s) of competency:
BSBHRM501 Manage human resource services
This is a summative assessment process. For the student to be assessed as competent in each Unit of Competency, all questions and activities need to be satisfactorily completed.
Each assessment activity contained within:
Assessment 1:
Short Answer Questions
This requires the completion of all comprehensive questions.
This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 2:
Case Study
This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 3: Project
This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 1, 2 and 3 Instructions
Student Instructions
Type of Assessment
This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
General
There are a number of short answer questions a case study and a project. You must attempt each one. If you have difficulty with understanding the question or completing the answers then talk to your trainer.
Your trainer is there to help you understand and help you demonstrate your understanding, not to complete the answers for you.
You are required to answer all questions and provide as much detail as you can. These questions are not required to be completed under exam conditions.
Context and purpose of assessment
The short answer question, the case study and the project have been drawn from the information contained in your workbook/ learning materials. Therefore you should have a good understanding of the answers
Assessment instructions
Read information provided and fully complete all questions as asked.
Resources, equipment & material required
Learner Guide
Computer
Internet
How you will be assessed
Upon completion of your responses will be assessed against a standard answer sheet to ensure that you have covered the question and are consistent with others. You are required to get every question co
ect,
For more information on the specific criteria contained in the unit descriptor, speak with your trainer. They will provide you with a copy of the criteria or see your learner guide which includes the performance criteria.
Assessment 1: Short Answer Questions
The objective of this section is to demonstrate BSBHRM501 Manage human resource services
Question 1
Describe how you would support agreed change processes across the organisation (100 – 180 words)
Question 2
Describe how you would ensure personal behaviour is consistently ethical and reflects values of the organisation (100 – 180 words).
Question 3
Describe how you would ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices (250 – 300 words)
Question 4
Provide an example of when you have observed confidentiality requirements in dealing with all human resource information (250 – 300 words).
Question 5
Provide details of what, where and when you have had to deal promptly with unethical behaviour (250 – 300 words).
Question