Microsoft Word - Ind assignment #3b- JCM.docx Assignment #2 (15%) JCM Due: Week 7 Sunday Midnight...

Question

Microsoft Word - Ind assignment #3b- JCM.docx

Assignment #2 (15%)

JCM
Due: Week 7 Sunday Midnight
Q1: Describe the worst job

Describe the worst job you have ever had. Any kind of work experience (including part
time) is acceptable.

If you do not have any work experience, then you may interview your family members or
friends for their worst job.

Each member should analyze his/her worst job using each of the five dimensions of the
Job Characteristics Model (JCM) and provide specific examples.

Q2: Redesigning the job using the JCM

Imagine that you are a manager and has the power to redesign the worst job you
described in Question 1. How would you redesign this job using the JCM?

Again consider each of the five dimensions of the JCM and comment on how you would
specifically improve each of the five dimensions.

Try to make your solutions as practical as possible. In other words, I want to see you
provide solutions that can actually be implemented to this job in order to make it better.

Provide research references to support your points. You don’t have to provide a specific
eference for your specific job. Research general academic papers on JCM and apply
their study findings to your job.

Below are some sample questions you may consider in your analysis

1. Example- Skill variety

Describe the different identifiable skills required to do this job. What is the nature
of the oral, written and or quantitative skills needed? Physical Skills? Does the job
holder get the opportunity to use all of his or her skills?

Based on these questions, you can think of practical ways to improve the “skill
variety” dimension of the job.

For other dimensions of JCM, use your “critical thinking skills” to come up with your
own questions to consider in your analysis.
Note
* Since everyone has different work experiences, if I see any similarity between the
content of your assignment and someone else in the class, then I will be very suspicious.
** I highly recommend that you read through the course guideline before you start your
assignment so you know what my expectations are.
[IMPORTANT] Requirements
1. Format (follow the APA style)
a. Title page (include the word count)
. Introduction (short introduction about the three questions)
c. Section 1: Question 1
d. Section 2: Question 2
e. Conclusion (shot conclusion that summarizes your main findings)
f. References
2. Word limit: maximum 2500 words
a. From title page to references
. Total words from start to finish can be maximum 2500 words
c. [IMPORTANT] Include your word count on the title page
3. DO NOT directly copy the assignment questions to your assignment
a. This will increase your similarity score
4. Be sure to include proper text citations and APA style references for all sources
a. Try to type them yourself instead of using the citation builder
5. References: At least 5 (the more the better)
6. Read my tips on lowering the similarity score below
Remember “relative grading” (competition) and your grades will follow this
distribution
**Assuming class size = 20 students

How long does it take for me to grade your assignment?
• 2 weeks
• Feedback will be post under the “feedback” section on the course website
I have a friend who took this course and is it ok to look at his previous assignment
just as a reference?
• This is still plagiarism and cheating!
• Your assignment = Your ideas only
• During exam, you’re not allowed to look at other people’s work under any
circumstances
o same rules apply for assignments

Consequences of plagiarism
• Explicit
o 1st offense: Zero on the assignment and one strike on your permanent
student record
o 2nd offense: Automatic failure of the course
o 3rd offense: Expelled from the school
• Implicit
o This is a small school and everybody ca
ies around their own reputation
o If you get caught cheating, you will be labelled as a “cheater” and you will
ca
y this reputation for the rest of your stay in this school

If you have TROUBLE with Turninit submission, trying one of these two things
(solves it 99% of the time)
1. Wait an hour or two or three and try submitting again
2. Try using a different web
owser or computer

**Please note that I don’t have any authority over the Turnitin system so I can’t help
you if you have trouble with submission and you need to contact the IT department.

So it is really a good idea to submit your assignment couple days before the due date so
you still have time to fix it if you experience submission problems.

If you submit your assignment at the last moment and experience submission problems,
there is nothing I can do for you.

If you email me on the weekends with problems
I am sure you don’t like receiving work emails on the weekends and that is the same for
me so I will reply back on Monday.

The Turnitin similarity score
1. Acceptable range: up to 20% (remember I’m already giving you 5% extra than the
university policy)
2. Between 20 to 30%: I will deduct up to 30% of your grade depending on the case
3. Over 30%: Automatic fail
4. You only get one chance to submit your assignment in Turninit
5. If you use Grammerly as an initial check for similarity score, remember that
Turninit will add a minimum of extra 15%-20% to the score you get from
Grammerly so don’t trust it

What if I did an honest work but still went over 20%?
• If you do a poor job of researching for references, you will include many
eferences that other students have already used
– And this will increase your similarity score
• There are millions of articles available so you should really do a good job of
esearching
• If you go over 20% regardless of the reasons, penalties will apply

Tips on lowering similarity scores
1. No direct quotes from references (not even one sentence). Always paraphrase
everything and include proper citation.
a. In other words, DON’T COPY ANY QUOTES from the references.
2. Do a good job of researching so your references are not going to overlap with
other students’ assignments
a. If it only took you 30 minutes to find a particular reference, chances are
very high that previous students already used those so if you use the same
eference, it will increase your similarity score
. Avoid searching through Google and don’t include online news articles
c. Go to the li
ary (not just our school but also other li
aries) and search
for books
d. Search for online journal articles from scholarly portals

ind-assignment-3b-jcm-bq3oydha.pdf

Parul · Accepted Answer

Job Characteristic Model
Job Characteristic Model
[Document subtitle]
Introduction
A successful culture of Sales begins with a great front line staff. In the service industry especially in the hotel, there are two chances to make great impact with the client. Nunes, P and Spelman, M. (2008).  Both of these chances to make impression lies with the Receptionist namely when the reservation call is made to book a room in the hotel by the client as well as when guest check-ins. The criticality of Receptionist or a front line executive to organization in the myriad areas ranges from planning to execution of activities that can align customers to have a great experience in the hotel. Discipline and dedication in serving the customers demands leadership skills as well as analytical skills that can help business to win the trust of customers and generate positive word of mouth to generate more customers organically. Forget Cash. (2012).  A front line professional who has necessary skills and good hold on the fundamental concepts can generate tremendous amount of opportunities in the business. My interest is to pursue my career as a front line executive or receptionist for the organization. Key responsibilities for a front line executive or receptionist in the organization is to align different packages available in the hotel with the overall objective of the client such that a successful sales deal is established. This role also played as consultant to the sales team and leadership. Nobel, C. (2011).  Moreover, a successful front line executive or receptionist acts as a bridge between the management and customers such that they can drive the change successfully. 
Answer1
If I had to pick the worst job I have ever had, it was probably would be working as Front Line Executive/ Receptionist at Royal Palace hotel located in Mumbai, India.
All through of my life, I am fascinated to pursue a career where I can help the organization to fetch sales and contribute to the bottom line as well as become a critical asset of the organization. My career started when I got my first job as front line executive at Royal Palace, which is a well-known hotel in Mumbai, India. As a part of my job responsibility, I was not only responsible for booking the rooms and handling the customer when they arrived at the hotel rather I also had lead generation targets. When I was offered this role, I thought to myself, in order to become a successful Receptionist and Front line executive in this firm I have to apply my skills and approach that could solve the problems.
After I had worked for a year and dedicated even my weekends, I realized that organization was using me with no reward for hard work. Although this was my first job that means it should be close to my heart however, there are multiple reasons why I consider this job experience as worst in my career. This is because of multiple reasons, firstly because of my manager in this company. As rightly said, “Employees don’t leave the organization they leave their manager”, as manager is the first point of contact between an employee and organization therefore, represents larger ratio of what the culture and nature of institution one is working in. Enyia C. D. (2015).  I had ensured that I was punctual at work so I used to always arrive at work at least ten (10) minutes prior to starting of my shift. Not only this, I followed Standard Operating Procedures (SOPs) lined out to me and rarely made any mistakes with any business deliverables. Yet after twelve month when the performance appraisals had launched my manger had ensure to just point fault in my performance and forget all the hard work and efforts that went to receive highest customer satisfaction score. Furthermore, the manager was working in the hotel for more than ten years so I used to consider him as a role model considering his experience and tenure. However, to my surprise I realized that he used to behave more like peer getting insecure if there was any appreciation received for me from senior leadership. Adding fuel to fire, he never used to take me to important mixers where employees from different teams and even hotels used to come for conference and learn from each other’s experience. I used to feel that there is no grooming initiative for me thereby no opportunities to learn and enhance my skill for future.
Second reason because of which I consider this as the worst job experience is because hotel organization used to treat their employees as cost and not as asset. There was no transparency in the processes and procedures making important aspect at job like promotions, growth and learning based on manager’s discretion. Moreover, there was no proper channel of communication available which could be leverage to provide feedback to concerned individuals.

Microsoft Word - Ind assignment #3b- JCM.docx Assignment #2 (15%) JCM Due: Week 7 Sunday Midnight Q1: Describe the worst job Describe the worst job you have ever had. Any kind of work experience...

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