IntroductionThis project will ask you to apply some of the materials covered in the course to a ratherdifficult situation that has arisen between Susan Sheppard and Alexandra Woodward, twoemployees of...

Analysis & Action Plan for Resolving Workplace Issues         2
ANALYSIS & ACTION PLAN FOR RESOLVING WORKPLACE ISSUES
Table of Contents
Introduction    3
Analysis based on Jungian and Myers-Briggs Personality Types    4
Susan Sheppard’s Personality Analysis    4
Alexandra Woodward’s Personality Analysis    5
Analysis of Dynamic between Sheppard & Woodward    7
Analysis Based on Emotional Labour and Emotional Intelligence    8
Emotional Labour Analysis    8
Emotional Intelligence Analysis    9
Effect on Employee Motivation & Action Plan    11
Impact of Woodward’s Behaviour on Employee Motivation    11
Proposed Action Plan    14
Analysis of Power Resources    15
Suggested Course of Action    16
Conclusion & Recommendation    20
References    22
Introduction
The purpose of this report is to analyse and address the workplace issues between Susan Sheppard, Creative Design Manager at Word-of-Mouth Marketing Group, and her colleague Alexandra Woodward. The report utilizes the Jungian and Myers-Briggs personality types, model theories related to emotional labour and emotional intelligence, and an examination of the power sources to provide insights and recommendations for solving the issues at hand. By understanding the individuals’ personalities, their interaction, emotional dynamics and impact on the employee motivation, this report would effectively focus to propose a fair and respectful action plan that restores a sense of motivation within the organization. 
Word-of-Mouth Marketing Group is a company with a creative design department consisting of eight individuals, including Susan Sheppard, who has been with the company for four and half years. Susan was appointed as the Creative Design Manager seven months ago, responsible for overseeing the departments operation and project. Alexandra Woodward, a recruit ad Word-of-Mouth Marketing group, joined the company a little over a month ago. Alexandra's recruitment to raised eye
ows as she is the sister of the boss and appeared to assume a default authority within the organization. Despite being the least qualified among the team, Alexandra has exhibited a pattern of self-governance and defiance since a
ival.
Conflicts and inappropriate behaviour between Alexandra and Susan have been ongoing. Alexandra consistently dumps extra work on Susan, makes inappropriate comments, and engages in sarcastic behaviour. She exhibits a disregard for the assigned tasks, leaving unfinished work on Susan's desk, leading to significant time pressure and stress for Susan. Alexandra has also neglected critical responsibilities such as obtaining copyright permissions, potentially putting the company at the risk of legal actions.
Recent incidents have further escalated the tensions. Alexandra undermines Susan in meetings, avoids communication and eye contact, retracts instructions given by Susan, bad mouths her to the other team members and creates a system accusation and complaints when approached for discussion. These conflicts and incidents have had a severe negative impact on Susan and functioning of the Creative Design department. Susans workload has significantly increased and she has been subjected to bullying, disrespect, and a hostile work environment. The overall morale and motivation of the department have been negatively affected and creating a challenging work atmosphere.
The main objective of this report is to analyse the dynamics between Susan Sheppard and Alexander Woodward. This should also provide insights into their individual traits and behaviours. By applying Jungian and Myers-Briggs personality types model, their personalities will be examined to understand their actions and reactions within the workplace. This report also aims to evaluate the interactions between Susan and Alexandra using theories related to emotional labour and emotional intelligence. This analysis will provide an understanding of how emotional dynamics and emotional intelligence impact their behaviour and the overall workplace environment. The report seeks to focus on the effect of Alexandra's behaviour on employee motivation within the company and intends to formulate an action plan that is fair and respectful to all the parties involved.
Analysis based on Jungian and Myers-Briggs Personality Types
Susan Sheppard’s Personality Analysis
Susan Sheppard exhibits personality traits that align with the introverted and detail-oriented aspects of Jungian and Myers-Briggs personality types model. Her behaviour and work style reflect these traits. Sheppard’s introverted nature is evident in her preferences for working independently and her need for quiet and focused environments. She tends to keep to herself and is not as assertive or outspoken as her colleague. She prefers to process information internally before expressing her thoughts or ideas (Zhu et al., 2022).
The detail-oriented nature is reflected in her meticulous approach to her work. She also pays close attention to the accuracy, precision and thoroughness in her design, layouts, annual report figures and print schedules. She takes time to ensure that the tasks are completed. To the highest standards, demonstrating a commitment to the quality. Her preference for our structure and organization is also apparent. Sheppard follows established procedures and timelines, as seen in her efforts to obtain copyright permissions and deliver print schedules on time. She values order and efficiency, striving to meet deadlines and fulfil her responsibilities in a systematic manner. Additionally, her conscientiousness is evident in her willingness to take on additional work when her colleague neglects her duties. Despite the added pressure and stress, Sheppard demonstrates a sense of responsibility and dedication to ensuring the successful completion of the projects (Zhang & Adegbola, 2022). Sheppard's behaviour and work style include her ability to work diligently under tight deadlines as seen when she completed design layouts within a limited time after Woodwards insufficient contribution. Also shows a commitment to the ethical practices as she proactively sought copyright permissions to avoid legal issues for the company. Susan Sheppard's personality analysis indicates that she is an introverted and detail-oriented individual who values structure, accuracy, and conscientiousness in her work. Her ability to work independently and her meticulous approach contribute to her effectiveness as a Creative Design Manager.
Alexandra Woodward’s Personality Analysis
Alexandra Woodward exhibits personality traits that align with the extroverted and Assertive aspects of the Jungian and Myers-Briggs Personality Types model. Her behaviour and work style reflect the traits that are obvious and reflect to the aspects that will be discussed below. Woodwards extroverted nature is evident and it is effective that the nature is outgoing and sociable demeanours thrives in social interactions and is comfortable expressing her thoughts and ideas openly. Unlike her colleague Susan Sheppard, Woodward is more inclined to engage with others and assert herself in various situations.
Woodward’s assertiveness is a prominent feature of her personality. She readily expresses her opinions and takes charge of situations, often displaying a sense of self-confidence and authority. She is not afraid to voice her ideas and can be quite forceful in advocating her own perspective.
She exhibits a proactive and self-governing work style as she takes the initiative to dictate her own workload and even assigns tasks to others, including Sheppard. This behaviour indicates a sense of entitlement and a belief in her own capabilities, possibly influenced by her family connection to the boss. Woodward 's approach to work is more focused on her preferences and artistic vision, rather than adhering to the established procedures or guidelines. For instance, she resists tasks that she perceives as beneath her artistic role, such as feeling data for the annual report. This behaviour suggests a certain level of disregard for organizational expectations and the preferences for prioritizing her own artistic inclinations.
Additionally, Woodwards behaviour includes undermining and disrespecting Sheppard during meetings and interactions. Whether through contradicting suggestions, disrespectful gestures, or size, she demonstrates her lack of professional courtesy and an inclination to belittle or diminish Sheppard’s contributions. It is effective from Alexandra Woodward 's personality analysis that she is an extroverted and assertive individual who values self-expression, independence, and artistic freedom (Weiss et al., 2022). Her proactive approach and self-governing work style combined with a tendency to assert her ideas forcefully can create challenges in collaboration and adherence to the organizational processes.
Analysis of Dynamic between Sheppard & Woodward
The clash of personalities and the work styles between Susan Sheppard and Alexandra Woodward significantly contributes to the workplace issues and creates a tense dynamic within the creative design department at Word-of-Mouth Marketing Group. Sheppard introverted and detail-oriented personality to its contrast with the Woodward’s extroverted and assertive nature. Sheppard prefers a more reserved and reflective approach to work, focusing on attention to detail and meticulous planning. In contrast, Woodward is outgoing, expressive, and inclined to take charge of the situations. These divergent personalities and work styles result in frequent conflicts and misunderstandings. Sheppard’s introversion may make her more resolved in expressing her ideas or asserting herself, while Woodwards assertiveness can come across as dominating and dismissive of the Sheppard’s contributions.
This power imbalance exaggerates the workplace issues, as Woodward takes advantage of her familial connections to the boss to assert her authority over Sheppard. 
Woodwards proactive and self-governing work style further contributes to the contradictions and effective disbalances in terms of motivating the other employees within the organization. This contributes to the conflict and it is also inherent for the unforeseen workplace environment (Sharma & Tiwari, 2022). She assigned tasks to Sheppard without regard for workload or appropriateness, dumping unfinished work on to her. Undue burden on Sheppard, creating frustrations and hindering the smooth functioning of the department. Woodward’s refusal to perform certain tasks, she deems beneath her artistic role undermines the teamwork and creates an imbalance in the workload distribution. 
Moreover, the disrespectful attitude of Woodward towards Sheppard during meetings and interactions undermines Sheppard’s authority as the Creative Design Manager. This leads to
eakdown in communication erodes trust and demoralizes Sheppard and other team members. Woodwards negative attitude towards Sheppard, coupled with her habit of bad-mouthing her to other colleagues for the fuels are toxic work environment and affects the team morale (Peng et al., 2022). The clash of personalities and work styles, along with the power dynamics and disrespectful interactions, intensify the workplace issues between Sheppard and Woodward. It creates an environment of tension, mistrust, and demotivation within the creative design department, hindering collaboration and productivity and overall employee well-being.
Analysis Based on Emotional Labour and Emotional Intelligence
Emotional Labour Analysis
Emotional labour refers to the effort and energy individuals exert to manage their emotions and display specific emotional responses as part of their job responsibilities. It involves regulating one's own emotions and expressing them in ways that are deemed appropriate and desirable within a particular work setting. Emotional labour is relevant to the situation between Susan Sheppard and Alexandra Woodward, as it involves the management of the emotions in their interactions and the impact it has on their working relationship. 
Susan Sheppard displays significant emotional labour in her interactions with Alexandra Woodward. Despite facing consistent bullying and inappropriate behaviour from Woodward, Sheppard makes effort to regulate her emotions and maintain...