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COVER SHEET Sales & Client Needs © Copyright by Back to Basics Business Training Pty Ltd – National Training Provider Number 4346 Date of Revision: January 2018 Code: CIVCA Course: CPC40208...

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COVER SHEET
Sales & Client Needs
© Copyright by Back to Basics Business Training Pty Ltd – National Training Provider Number 4346
Date of Revision: January 2018
Code: CIVCA
Course: CPC40208 Certificate IV in Building and Construction (Contract Administration)
Module: 1 Sales & Client Needs
Assessment: 6 Business & Building Disputes Page 1 of 7
ASSESSMENT TASK 6
BUSINESS & BUILDING DISPUTES

COVER SHEET

(This form must submitted with your assessment submission)

SURNAME

GIVEN NAMES

MAILING ADDRESS

XXXXXXXXXXP/C

HOME/WORK MOBILE

Declarations

I, the undersigned, have read and understood the terms and conditions on the rear of
this form applicable to requirements for assignment content and submission, and
confirm that the attached submission content is my own work, and meets all of the
assignment requirements to the best of my knowledge.

Candidate Declaration of Authenticity

I declare that this Assessment Task is my own and contains no material written by another
person except where due reference is made. I am aware that a false declaration may lead
to the withdrawal of a qualification.

I have been advised of the assessment requirements for this module, and been made
aware of my rights and responsibilities as part of the assessment process.

I have read the Assessment Instructions.

I declare that, to the best of my knowledge and belief, this assessment is my own work, all
sources have been properly acknowledged, and the assessment task contains no
plagiarism.
Signed: Date:
Please mail your completed Assessment Task to:
P O Box 118 Wallsend NSW 2287
OR
Email PDF version to:
XXXXXXXXXX
mailto: XXXXXXXXXX
Sales & Client Needs
© Copyright by Back to Basics Business Training Pty Ltd – National Training Provider Number 4346
Date of Revision: January 2018
Code: CIVCA
Course: CPC40208 Certificate IV in Building and Construction (Contract Administration)
Module: 1 Sales & Client Needs
Assessment: 6 Business & Building Disputes Page 2 of 7
IMPORTANT INFORMATION – PLEASE READ

Students are advised that while there are no set due dates for the completion of the assessment tasks required,
please work towards completing the unit/module within a 4-6 week period. If you require more time to complete
your tasks please call Back to Basics and an extension can be easily a
anged. Assessment Extensions: Should a
student require extra time to complete the assessment due to extenuating circumstances, they may apply in
writing (email is sufficient) with a copy of their Photo ID, to Back to Basics for an extension. Extensions may be
granted at Back to Basics discretion up to a maximum of 4 weeks.

ASSESSMENT TASK – SUBMISSIONS

Note: Assessment Tasks may require further research on the internet.

All assessments must have the Assessment Cover Sheet attached to the front and signed by the student,
acknowledging the terms and conditions. DO NOT RETYPE THE DOCUMENT COVER SHEET. IT MUST BE COMPLETED
ON THE ORIGINAL DOCUMENT.

ASSESSMENT CONTENT

The contents of the Assessment MUST be your own work. You may confer with other students, but you must
not copy and submit the contents, or any part of another person’s work. Back to Basics retains a copy of each
assessment task submitted and will compare works if it is very similar to, or the same as another submission. The
copying and submitting of another person’s work as your own is plagiarism. Any student found guilty of this
will be required to submit a new assessment. Serious offenders will be disqualified with no refund of any fees
paid.

All submissions must be your own work - do not just copy the words from the text or duplicate the form examples
provided. Design your own form using the examples as a guide.
Unsuccessful Assessments/Resubmissions
Assessments: When a student has not successfully completed an assessment task, the assessment task will be
eturned to the student with guidance and comments for successful completion. The resubmission must be
eceived by Back to Basics within 4 weeks of the assessment date.

Copies of Completed Assessments
Assessment originals will be emailed to the student along with the Results Sheet. Back to Basics will retain a copy
of each assessment task submission on file.

Copies of Assessment Tasks are available – however the request must be in writing, and upon application, Photo
ID must be produced.

DO NOT just copy information from a website and insert it as your own work. Name the title of the information
and acknowledge the website/organisation/autho
publisher etc.

The presentation of the document is most important.

Hard Copy:

 NO STAPLES PLEASE! Documentation to be bound by paperclip, bulldog (foldback) clip, nalclips, etc.

 Documents may be presented in a Sheet Protector (plastic sleeve), manila file, cardboard folder, or any
other folder with the exception of those with spine width exceeding 2.5cm.

 Paper is to be no larger than standard A4 or foolscap size.

 All sheets are to be single sided (e.g. no printing on the back of a page) unless you are including pre-
prepared
ochures or documents.

 Assignment pages must be numbered. (Typed or hand written).

Electronic Copy:

 Save a backup copy first. It is very important to save your work as you go and prior to submitting.

 Ensure all required fields are filled and completed.

 Click the Finalise Assessment button only when you are ready to submit as this will finalise your
assessment and you cannot make any further changes. Your assessment will become a completed
document that cannot be edited from this point on.
 Save the assessment to your computer. In another file to your backup copy so that you DO NOT copy over
and lose the original un-finalised copy should you want to make any changes.
Sales & Client Needs
© Copyright by Back to Basics Business Training Pty Ltd – National Training Provider Number 4346
Date of Revision: January 2018
Code: CIVCA
Course: CPC40208 Certificate IV in Building and Construction (Contract Administration)
Module: 1 Sales & Client Needs
Assessment: 6 Business & Building Disputes Page 3 of 7

 Once saved please open an email and attach your assessment to the email.

 Now email your assessment to XXXXXXXXXX

 Once we have received your submission you will receive a reply email sent to you advising the assessment
has been received. Should you not obtain a conformation email within 24 hours of submitting your email,
please contact Student Support on XXXXXXXXXXor XXXXXXXXXX

Appeal
Each assessee has the right of appeal. The appeal is to be stated in writing along with a copy of their Photo ID to
the Manager of Back to Basics. The appeal is to be investigated and processed by the CEO. The principles stated
under the policies for unsuccessful assessments may apply. Should the Assessee not be satisfied with the results
of the appeal, an independent assessor / mediator is to reassess the process of appeal. The decision of the
independent assessor will be final
mailto: XXXXXXXXXX
mailto: XXXXXXXXXX
Sales & Client Needs
© Copyright by Back to Basics Business Training Pty Ltd – National Training Provider Number 4346
Date of Revision: January 2018
Code: CIVCA
Course: CPC40208 Certificate IV in Building and Construction (Contract Administration)
Module: 1 Sales & Client Needs
Assessment: 6 Business & Building Disputes Page 4 of 7
PRESENTATION
All submissions must be your own work – Do not just copy the words from the
text – unless you are quoting a section from the relevant Acts or Legislations. If
you use another organisation’s material – you must have evidence (letter or
eference) to state you actually developed all or part of the material – and that
you actually implement the material on a regular basis.
The presentation of the document is also important. The final document MUST
e presented in a professional format – Insert page numbers and add a
contents page.
Your presentation is a major component of this part of the submission. Poorly
presented submissions will be assessed as Not Yet Competent and returned for
esubmission.
“Tackling an Assessment Task”
There’s no doubt that a lot of reading is required to undertake this course. That
means that there’s a lot of re-reading and refe
ing to the text material required,
when undertaking many of the Assessment Tasks. This Module Advice offers
some guidance as to how this can be approached in an orderly way, so that the
volume of the material and the task becomes more easily manageable.
1. Re-Read the Assessment Task. Sometimes the assessment task
suggests which particular text topics are relevant. Often others may also
e relevant

2. Look over the text. Scan down the Index/Contents pages at the front of
the text and look for headings that sound on-topic for the Assessment
Task. Mark or tag them.

3. Set up a table (on the computer, or with pencil and scri
le paper or on
a whiteboard or butchers’ paper if you like). In the left hand column, list
the individual points that the Assessment Task asks you to address.

4. Re-read the sections of the texts that you have identified in 2. Look for
clues about each individual point you have listed in the left hand column.
Note the clues next to each point in the second column with page
numbers as a reference, and make a few notes in the last column
Answered Same Day Aug 08, 2021

Solution

Parul answered on Aug 11 2021
123 Votes
Que1. Procedures are in place to avoid the dispute
Ans1. Regardless of how well your group gets along, work environment clashes will undoubtedly emerge every now and then. Once in a while these contentions are minor and laborers can tackle their issues themselves. Be that as it may, there will be occasions when you'll have to step in as the pioneer and help settle the circumstance. While it tends to be hard to intervene between two gatherings who fervently can't help contradicting one another, it's critical to see how to do as such in the event that you wish to re-establish tranquillity in your group.
· Promptly address the contention head-on.
· Approve everybody's emotions.
· Have a gathering conversation
· Get to the base of the issue
· Counsel an impartial middle person
· Set up objectives for the two players
Q2. Prepare a procedure to resolve a dispute with a Client
Ans2. There will be numerous cases when your business is likely going to get a customer protesting. Overseeing it in a positive and important manner will help with keeping your customers. When in doubt customers who are discontent with your thing or organization won't cry to you – yet they will protest to others and take their business elsewhere. Regulating customer fights and settling them quickly will realize improved business strategies and repeat business.
· Check out the dissent and protests from the client - Thank the customer for drawing the issue out beyond any confining influence. Apologize and recognize ownership, don't charge others and remain amiable.
· Record nuances of the complaint - Experience the complaint in detail so you can see definitely what the issue is. Track all complaints in a solitary central spot or register. This will help you with perceiving any examples or issues.
· Get the genuine variables - Watch that you have fathomed and recorded the nuances of the protest precisely. Posture requests if fundamental.
· Analyse choices for fixing the issue - Ask the customer what response they are searching for; it could be a fix, replacement, rebate or articulation of regret. Pick if the requesting is reasonable.
· Act quickly - Mean to decide the protesting quickly. If you take a long time they will all in all increase.
· Remain dedicated to your commitments - Keep the customer...
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