Defective Products and Ethical Concerns
American InterContinental University
BUSN 310
Unit 1...

Question

Defective Products and Ethical Concerns
 American InterContinental University
BUSN 310 
Unit 1 IP
Introduction
Making a good impression with the new Chief Executive Officer and other company executives can be very rewarding as it gives one visibility.  One major factor that can impact this first meeting is delivering news that can ultimately affect the company’s bottom line.   One has discovered that the organization is manufacturing potentially defective products that could inflict serious harm to consumers.
	
Document Preview: Defective Products and Ethical Concerns American InterContinental UniversityBUSN 310 Unit 1 IPIntroduction	Making a good impression with the new Chief Executive Officer and other company executives can be very rewarding as it gives one visibility.  One major factor that can impact this first meeting is delivering news that can ultimately affect the company’s bottom line.   One has discovered that the organization is manufacturing potentially defective products that could inflict serious harm to consumers.  There are other extenuating circumstances as it relates to the corporate code of ethics and customer notification of the possible defective merchandise.  It is extremely important that all relevant information is obtained before meeting with senior level management with possible solutions.  	Receiving an invitation to attend a meeting with the new Chief Executive Officer (CEO) and other executive managers is exciting and can prove very beneficial.  Not many employees are invited to attend executive gatherings so one would like to take advantage of this opportunity by making a positive first impression.  Unfortunately, as product manager of one of the company’s most profitable products, one is aware of a potentially dangerous situation; there are some defects in the product that could inflict serious harm to potential customers.  This has caused concern for several weeks now and the employee feels obligated to bring this dilemma to the attention of the new CEO, directors, and other managers. 1.  How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers?Prior to approaching management, one must research the situation and compile a report with all the relevant research and data supporting this discovery.  One’s predicament resides in the realm of ethics; company allegiance versus an ethical responsibility to notify the consumer.  The situation must be handled with care as to not...

David · Accepted Answer

Running Header: INTRODUCTION TO BUSINESS ETHICS 1
Defective Products and Ethical Concerns 
 American InterContinental University 
BUSN 310  
Unit 1 IP
Running Header: INTRODUCTION TO BUSINESS ETHICS 2 
Introduction 
Breaking news of this stature, when it can potentially mar the brand of the organization 
has to be properly planned and scheduled so that everyone takes it as seriously as the situation 
demands. When it has come to the employee’s knowledge about the potentially defective 
products are being sold to the customer, the main responsibility of the employee is to let this 
information known in the organization, and this includes letting the top management know the 
grave situation so that a top down approach can be taken to solve the problem at hand.  
1. How would you effectively present the issue of potentially defective products to the 
CEO, other directors, and managers?  
A mailer should be shot across on an urgent basis when the employee is convinced about 
the potential defective in the products being sold. He should check up on his finding within his 
immediate circle at work before involving the top brass. Then a telephone call to the head of the 
department should be the next course of action. The urgent mailer should galvanize action from 
the top management’s side. The mail discussed with the immediate superior at work or the head 
of the department should be sent. The mail addressed to the CEO, directors and other managers 
should contain the details of the problem being noticed at hand with enough evidence.  
Most probably the top management will swing into action and call for an immediate 
meeting.  If the mailer somehow misses the eyes of a few of the managers, and it is taking time 
for action from their end, a telephone call to the CEO’s office or the concerned Director’s office 
should be made. Since this problem threatens to the organization’s reputation in the market,

Defective Products and Ethical Concerns American InterContinental University BUSN 310 Unit 1 IP Introduction Making a good impression with the new Chief Executive Officer and other company executives...

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