Assume you are working as an operator at a call center in India and are receiving irate calls...

Question

Assume you are working as an operator at a call center in India and are receiving irate calls fromAmericans and Londoners. How would you handle such calls? Imagine a situation and state youresponse.

Robert · Accepted Answer

Question: 
Assume you are working as an operator at a call center in India and are receiving irate calls from 
Americans and Londoners. How would you handle such calls? Imagine a situation and state your 
response. 
Solution: 
In the today’s business world outsourcing has become a common activity. Big multinational 
companies outsource their business to developing countries where the labor is cheap and 
unemployed. Irate callers are the customers who are unhappy and angry either with the products 
or with the services the operators.

Assume you are working as an operator at a call center in India and are receiving irate calls from Americans and Londoners. How would you handle such calls? Imagine a situation and state you response.

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