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Assessment Overview
This assessment requires you to write an essay that identifies and assesses problems in a case study scenario | . The problems may be: legal or of poo
employment or management practice.
You are then required to provide recommended solutions for these problems.
You can use reliable New Zealand based websites for the majority of your sources. However, you may find that other academic references such as book
chapters or academic journal articles are also useful.
This assessment refers to the topics on employment rights and responsibilities and stakeholder interests. However, you could potentially refer to ideas
around later topics in the semester such as ‘Decent work’.
You are expected to look up employment law and advice on employment in New Zealand to help you identify what problems there are in the scenario before
providing recommendations to resolve the problems.

EMPL601 Assessment 2 Scenario
Your cousin, Jamie, is 16 and just got their first paid job in a cafe. Jamie heard about the job through their best friend who works there and who told the café managers that Jamie was looking for a job. Jamie has now been employed as a kitchen hand and is excited because without any experience it can be hard to get a job.
Jamie is still at high school and does not need to contribute to their family’s income. This means that this job is just to gain work experience and to save up money for university or a big purchase like a PlayStation.
Week 1 on the jo
In the first week Jamie was invited to do a trial shift from 5pm to 10pm on a Friday night. They were given no training before the trial shift. Jamie wasn’t told if they will get paid for the trial shift, or what the pay rate is.
After the trial shift they are told that they can continue to work for the café and that they will get a written agreement soon. They are told to expect one or two 5 hour shifts a week.
Week 2 on the jo
By the second week Jamie still didn’t have an employment agreement and had worked 4 shifts (of 5-hours each) over the last seven days. Jamie clocks in and out at work and has provided their bank account details to the employer. Although the employer has Jamie’s contact details and cellphone number, communication with Jamie is only through Jamie’s best friend. In other words, Jamie’s employer does not directly tell them their next shifts. The employer tells Jamie’s friend, who then has to tell Jamie when their shifts are. Jamie’s best friend is just another kitchen hand, not a supervisor.
Jamie enjoys having a job, but working in the hot small kitchen on busy nights is really difficult and Jamie struggles to keep up with all the dishes, and has to help out with some food preparation as well.
Week 3 on the jo
It is the third week in the job and Jamie still hasn’t been paid, however has finally received a copy of their employment agreement. The agreement specifies that work is on a ‘Casual’ basis. Jamie doesn’t have any guaranteed hours each week, but at the same time the agreement says that Jamie can turn down a shift they can’t do without needing to provide a reason. Jamie thinks that is ok, overall. The contract does specify that Jamie will be on the youth training rate. It doesn’t mention if Jamie will ever move off the youth training rate, which Jamie thinks is odd.
Week 4 on the jo
It is now Jamie’s fourth week in the job and the café is very short-staffed. Jamie keeps getting told at the last minute to do extra shifts and is working 15-20 hours this week. On Sunday Jamie was told that they had to work two shifts: 10am to 2pm and then 5pm to 10pm. When Jamie was finishing up at 10pm the older employees and manager had closed the café and were all drinking beer while Jamie finished cleaning the kitchen.
The employer still only communicates to Jamie through their friend. Jamie messages the employer from their mobile phone, but never hears back. Jamie does get paid. Jamie tries to turn down one of the shifts but is put under a lot of pressure and the manager rings Jamie for the first time on their mobile phone to tell them that they have to work and can’t say no. So, Jamie says yes to the extra shift.
Assessment Requirements
The essay should be 1500 words (+/- 10%) excluding references.
You are required to use the case scenario provided here | :
Identify and explain what the problems or issues are in the scenario.
Explain why it is a problem. e.g. it is against the employment law; it is bad practice.
Give 4-6 total recommendations for how to improve this situation. You should give recommendations for the employee and recommendations for the
Explain why you have suggested these recommendations and discuss the benefits and disadvantages for the employee and the employer. You should
also link to the information you gave earlier that explains if they are legal problems or just not good practice.
Conclude the assessment by choosing the top 1-3 recommendations from the total recommendations that you gave. Explain why you have chosen these
particular 1-3 solutions.
You will need to:
look up information to support your answers.
use reliable sources of information, such as government websites with employment advice and academic journal articles about best practice.
eference any ideas that are not your own.
use in-text references and include a reference list at the end of the essay.
eference appropriately for paraphrasing (when you rewrite ideas or information in your own words) and direct quotes (when you use the exact quotes
from a source of information).
o adhere to APA 7th style of referencing.
Suggested format
You should use 15 line spacing and 12 point font.
You may wish to structure your essay like this (using the ITAC method):
Briefly introduce what the essay is about. State the structure of the essay.
Identify what the issues are.
Explain why these are problems/issues. For example, are they illegal? Or are the legal, but employment practices that are not so good.
Present all the possible recommendations that could solve the issues that you identified AND why you are making these recommendations, including
the benefits and disadvantages.
eo Conclusion: Present the final 1-3 recommendations
Answered 4 days After Apr 17, 2023


Ayan answered on Apr 21 2023
5 Votes
Table of contents
Introduction    3
Overview    3
Issues    3
Problem    5
Recommendations    6
Benefits    7
Disadvantages    8
Conclusion    8
References    10
The case study scenario of Jamie, a 16-year-old high school student who recently started their first job as a kitchen helper at a café, is evaluated in the following essay. The essay analyses and clarifies the different problems with management and employment practises that Jamie encounters at work. Additionally, it makes suggestions for various approaches to deal with these problems and analyses the merits and drawbacks of each approach. The essay finishes by selecting the top three fixes that might enhance Jamie's working experience.
Jamie, a new employee in this case study, has been having problems at work, including misunderstanding regarding their job responsibilities, work shifts, and salary. By giving new hires the right orientation, establishing a documented employment contract, speaking with employees directly about their shifts, and paying workers on time, the employer may make things better. These steps may lead to increased output, fewer mistakes, higher job satisfaction, and adherence to the law.
After reviewing the provided scenario, several issues related to employment and management practices have been identified:
· Lack of Training and Payment for Trial Shift: Jamie had no training from the employer prior to the trial shift, nor was Jamie made aware of the payment. Employment law in New Zealand mandates that an employer compensate an employee for all labor, including trial shifts (Haar & Brougham, 2022)). Before permitting an employee to work in any capacity, the company needs additionally give appropriate training (Hamadamin & Atan, 2019).
· Delay in Employment Agreement: Jamie was not given a written employment agreement until the third week of employment, which is against the Employment Relations Act of 2000. Within 90 days of an employee beginning employment, an employer must give them a signed employment agreement. The employee's entitlements, such as hours of work, leave, and pay, are also uncertain as a result of the agreement's delay.
· Poor Communication and Shift Scheduling: Jamie's employer does not directly communicate with them about shift scheduling, which can lead to misunderstandings and miscommunications between the employer and employee. In order to properly schedule Jamie's shifts, the employer needs to speak with her personally.
· Overworked Employee: Jamie was required to work a number of 5-hour shifts throughout the course of the week, which is too much for a high school student. In addition, Jamie is performing multiple activities, such as washing dishes and preparing food, in a hot and cramped kitchen, which can cause weariness and stress.
· No set Hours: According to Jamie's employment contract, the job is done on a "casual" basis, hence there are no set hours each week. Even if it is allowed to have a casual a
angement, the employer must clearly state the number of hours and duration of employment (Cherif, 2020).
· Low Pay: According to Jamie's job contract, she will be paid at the youth training rate, which is less than the adult minimum wage. Although the youth training rate is permitted, the employer is still responsible for making sure the worker is paid fairly for their labor.
· Youth Training Rate Indefinite: The employment contract makes no indication of whether Jamie will ever be paid at a...

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