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Business Communications
    This reflective paper is based on the two topics of Emotional Intelligence and Cross Cultural Communications that have been part of the course. In this reflective paper, I consider not only what I have learnt from a theoretical perspective, but also to elaborate on what such knowledge means to my future work and career. Apart from that, this reflective paper also affords me the opportunity to relate the learning as part of the course to the
oader real world business scenarios. Indeed, I firmly believe that class room pedagogy should be completed and supplemented by real world practical training and that the application of theory to practice is what ultimately decides the usefulness of such education and learning.
    To start with, Emotional Intelligence is a term that is used to describe the art and science of managing one’s as well as others’ emotions and feelings to actualize a healthy working environment and fruitful relationships with coworkers, peers, subordinates, and superiors. As part of the Emotional Quotient or the score devised to measure one’s emotional intelligence, the ability to defer gratification, be empathic with others, relate emotionally with them, and the aspect of maintaining open and honest channels of communications determine one’s EQ.
    As I have learnt during the course, Emotional Intelligence plays an important role in determining career success as well as the ability to progress and reach senior level positions. Indeed, this concept that was popularized by the famous Psychologist, Daniel Goleman, represents an ability to focus on the core traits that he found were manifested among a survey of professionals. The findings or the results of the survey indicate that those with high EQ reached the top quickly as well as scored higher in performance appraisals when compared to those with lower scores.
    As I can understand, I would definitely use the insights about EQ in my future career by ensuring that I pay close attention to my personal feelings as well as the feelings of others (Côté, et al., 2010). I can apply the learning that it pays to defer gratification and delay pleasure seeking behavior and instead, focus on the task at hand as well as the results of the processes and work units as part of my job. In other words, I firmly believe that waiting for the right time to gratify myself and focus on completion of the job at hand would be more rewarding than succumbing to the temptation of instant gratification.
    Indeed, in the present times, where the avenues for self gratification and instant gratification are more, if not outright invasive, the need to defer and delay gratification is paramount for my future career success. To take an example, I would certainly not check Facebook or Twitter at work and instead, would ensure that I do not get distracted by the constant online noise that pervades our lives. I believe that the temptation to succumb to instant gratifying impulses is strong and hence, I would base my behavior on what I have learnt during the course on this topic.
    Apart from this, I will be more empathic towards other and would treat them in the same manner in which I would like to be treated by them. As I have learnt during the course, the trait of respecting the feelings of others, understanding their concerns, and relating to their problems would make me a better professional and would also enable me to win their respect and make them be more open and transparent with me. Indeed, as mentioned earlier, being respectful of others and managing the relationships all contribute to success at the workplace and which unfortunately are in short supply at the moment in the real world leading to conflict and chaos...