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Aim : The aim of this assessment is to enable students to examine and critically analyse one aspect of recruitment and selection in depth, to understand some of the activities that make up scholarly...

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Aim:The aim of this assessment is to enable students to examine and critically analyse one aspect of recruitment and selection in depth, to understand some of the activities that make up scholarly research and to see the way in which knowledge is built gradually.

Topic selection: Students are required to do a research project based on the scholarly peer-review literature on a single topic within recruitment and selection, choosing one from:

1. Emotional labour OR

2. Employee value proposition OR

3. Assessing learning potential for selection

Due: The review is to be submitted electronically through Turnitin by midnight on the Friday ofWeek 7 but may be submitted earlier. Because all the information you require is available from the first day of this unit, it is highly unlikely that an extension will be granted to any student for this assignment. Students are strongly advised to commence work on this assignment early in the semester.

Extension:No extensions will be granted. There will be a deduction of 10% of the total available marks from the total awarded mark for each 24 hour period or part thereof that the submission is late (for example, 25 hours late in submission - 20% penalty). This penalty does not apply for cases in which an application for disruption of studies is made and approved. No submission will be accepted after solutions have been posted

Length and presentation: The maximum report length is 1000 words, excluding references. Include the word count at the end of report. Use 1.5 line spacing, 2.5 cm margins on top, bottom and each side, Arial font size 12. Do not include an executive summary, abstract, footnotes or endnotes. Marks will be deducted for violations of these presentation rules.

Turnitin: Essays will be marked electronically. Students must submit an electronic copy of the essay to the university’s plagiarism checking software, Turnitin. Title your document with your surname and student number, e.g., Smith XXXXXXXXXXTurnitin can be found on the subject’s iLearn website under “Assignments”. Note: In the submitted copy to Turnitin, please DO include the reference list. Use a subheading "References" on a line so Turnitin can recognise that the references will follow. Turnitin currently accepts MS Word(xxx.doc) format. (i.e. not PDF, PowerPoint, etc). For more information see: http://www.turnitin.com/static/training.html and Student Quickstart Guide
http://www.turnitin.com/resources/documentation/turnitin/training/tii_student_qs.pdf.Turnitin will check your assignment against over a billion internet articles, academic articles and previously submitted assignments in order to identify cases which should be checked for plagiarism. Note that the penalties for plagiarism can be severe and a case of plagiarism which is detected by other means will still be brought, even if the Turnitin program fails to detect it. You must ensure that you submit only your own work, with all sources properly acknowledged.

Writing style: The literature review should be written in formal academic narrative style. The review will be evaluated for discriminatory language, clarity of expression and overall presentation including grammar, spelling and punctuation. Do not use bullet points, casual language (or bracketed comments). Use headings sparingly. Reports must be fully and appropriately referenced using a formal academic style. APA is my preferred style. You must name your referencing style at the top of your “references” section. Substantial marks will be deducted for inadequate or incorrect referencing.

Feedback and marking criteria

Marks and feedback, using the guide towards the end of this assessment outline, will be given online. The marking criteria are:

  1. Quality of the research i.e., relevance of your references as they relate to the topic
  2. Quantity of the research - was there evidence of a review of enough literature?
  3. How clearly the review identified the major themes and issues in the literature
  4. The report’s critical analysis of the literature
  5. The overall structure and logical development of the review
  6. Citations and referencing
  7. Writing clarity and grammar
  8. Presentation
  9. Tertiary standard: Is there a high standard of research, analysis and writing?

Literature review support

  1. The activity in week five will focus on how to write a literature review.
  2. There is a discussion board for assignments. If you are having problems, please check that discussion board to see if others can help you.
  3. Remember, almost every journal article you read for this assignment will serve as a guide or model for this assignment. Almost every journal article (on the planet!) starts with a literature review. Notice what you are reading - and how it is written - to help you with your own writing.
  4. Review the library guide on Literature Reviews at: http://libguides.mq.edu.au/content.php?pid=507181&sid=5094563

Literature review hints

Some additional guidelines on preparing your literature review:

  1. You need to research the topic. This means searching the library databases for relevant peer reviewed literature, perhaps across a few databases and certainly across a variety of journals.
  2. Please note there is no room for textbooks, newspapers, industry or popular press (e.g., Business ReviewWeekly, HR Monthly), web-based or other external (non-refereed) material in this scholarlyliterature review. Research books may be used but are rarely available online at this time.
  3. There may be many journal papers on your chosen topic and you will need to make judgements on whatis relevant to your topic. You may need to narrow the scope of your chosen topic. Given the wordlimit, students will need to use their problem solving skills to determine which papers to include.
  4. Students need to then review the most relevant literature. Look at which researchers haveconducted what studies, on what populations or samples, under what conditions, using whatmethods, in what contexts and so on. Note that your review will probably be improved by the useof older studies that provided a foundation for later studies as well as more recent studies. See which authors are consistently cited by others - those cited most often are usually the most important scholars in this area.
  5. The better submissions will be critical in their analysis. Be ready to be impressed with the level ofdetail reported but also be prepared to be critical – in a scientific way – of some studies you read.
  6. Do not be concerned by any statistics you do not follow – they are not at issue in this assessment.You are not expected to be able to comment on the statistics or analyses.
  7. Determine to what level of detail which papers will be included in your final submission. Yourcommunication skills will be tested as you try different ways of expressing important ideas withinthe word count. A sentence that took 25 words the first time may also be clearly articulated in 12 or18 words if you allow time for revisions.
  8. As a guide, a minimum of eight references are required. A better literature review will probablyNOT include every reference that a student has come across. Be prepared to not use somepapers that are not appropriate for your paper.
  9. Some students have trouble working out the “topic” for a literature review. If you do not want tofollow a particular line of literature that emerges from your search, you could focus your literaturereview around a question such as:
    • What is the current state of research on Topic X?
    • What do we know about Topic X?
    • What do we need to know about Topic X?
    • What research has been done on Topic X?
    • What are the main issues or themes in Topic X research?
    • One aspect of Topic X that has been researched extensively is Sub-topic Z…
    • Three main research areas within Topic X are Y, Z and B…
    • And so on…

General standards applied to this assessment

High Distinction85-100%:The student demonstrates the competencies in Distinction standard and in addition demonstrates:

  • Insightful and comprehensive identification and discussion of key scholarly literature concerning the specialist topic. Advanced understanding of the relevant theory leading to defensible generalisations.
  • Demonstrates capacity to use new insights to critically appraise literature, ideas and arguments, draws well-supported conclusions, and applies relevant theory.
  • Uses creative examples, possible extensions, and applications of theory.
  • The work has been written, referenced and presented to an exemplary, publishable, academic standard, and presents a compelling and effective argument/discussion.
Answered Same Day Sep 16, 2020 Swinburne University of Technology

Solution

Soumi answered on Sep 19 2020
157 Votes
Running Head: EMOTIONAL LABOUR        1
EMOTIONAL LABOUR        6
HUMAN RESOURCE MANAGEMENT
EMOTIONAL LABOUR
Table of Contents
Introduction    3
Literature Review on Emotional Labour    3
Significance of Emotion Labour    3
Emergence of Emotional Labour    3
Factors influencing Emotional Labour    4
Positive and Negative Impacts of Emotional Labour    4
Conclusion    5
References    6
Introduction
    The customers, with whom employees of an organisation interact at the time of selling their products or services, expect the employees to act in an emotional way that suits their psychological needs. The emotional expectation from peers, superiors and subordinate also tends to have a fixed pattern for developing proper communication; therefore, stereotypically framed emotional expression, namely emotional labour becomes an essential part of internal and external communication at the workplace and criteria for recruitment. In the cu
ent study, the impact of an employee’s ability to offer emotional labour is discussed as a crucial factor for recruitment and selection.
Literature Review on Emotional Labou
Significance of Emotion Labour
As an employee work under a business organisation, the main aim of the employee remains the assuring of profit earning by playing the role they are supposed to play. The employees at the time of offering their services might create issues at the workplace or at the time of interacting with customers, if the employee expresses personal viewpoints, aggressions, frustrations and preferences. As mentioned by Winkler (2018), employees need to perform their tasks use a favourable attitude and emotional display that would enable faster communication, development of teamwork and consistent communication of trust with customers. Although, it has to be keeping in mind that emotional labour does generate better job satisfaction in the mind of the employees, however, it also creates a sense of ethical dilemma, often leading to personal depression.
Emergence of Emotional Labou
    People in the form of customers and clients generate the monitory resources for business. In cases of teaching sectors, management of employees in any organisation, hospitality sector and in healthcare the customers and the entire workforce expect emotional support from their counterparts. Even the customers seem to prefer companies where the staffs are emotionally aligned with the customers’’ perspective of emotional values. As mentioned by Bergman Blix and Wettergren (2015), emotional labour, with its effectiveness of creating internal and external satisfaction becomes important for business. As customers are having more options in the market, stated by Andela, Truchot and...
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