Word Limits: 4000 Words
Aim(s)
This module is designed to enable the student to develop a critical appreciation of a range of business process and data analysis approaches and to explore key contemporary issues regarding their application in organisations.
Learning outcomes covered
· Critically evaluate, and reflexively apply, methods, techniques and tools for assessing, controlling and improving organisational processes and data;
· Critically demonstrate an appreciation of issues relating to the analysis of business processes and data in Organisations;
· Synthesise information and create appropriate visual representations of their analysis via use of an appropriate tool.
Assignment Brief
Task 01: Re-engineering of G2B and G2C Government Process(es) as part of the ongoing XXXXXXXXXXe-Government thrust in Sri Lanka
In his address at the Global Business Summit (16 December 2020) Hon. Dinesh Gunawardena (Foreign Minister – Sri Lanka) reaffirmed the nation’s thrust for establishing a robust digital government architecture. He pointed out work was already underway to develop the Unique Digital ID relating to biographic and biometric data, the centrepiece of a citizen- centric digital regime, earmarked for completion by mid XXXXXXXXXXThe minister further noted, services covered by e-governance would be in the education, health, transportation, immigration and emigration, registration of persons and companies, motor traffic, income tax and local government sectors. He also underlined that XXXXXXXXXXe-governance, e-commerce and e-medicine and such digitalization, would define the ‘New Normal’ in the post COVID-19 global landscape.
Business analysts would agree that Government Process Reengineering will be a central element in implementing most e-government initiatives. As such you are required to fulfil the following task requirements.
1.a) Identify a Government process that facilitates essential G2B or G2C transaction(s)/ service(s) and having the need and an adequate scope for a reengineering project. Justify your selection of this particular Government process. (2 marks)
1.b) Identify key stakeholders in relation to this project and analyse them for their Powe
Interest dynamics (2 marks)
1.c) Provide a stakeholder management plan that you developed for one High Power-High Interest stakeholder (6 marks)
1.d) Prepare a comprehensive elicitation plan for capturing process related information. As part of your requirement elicitation activities schedule at least one interview with the process owner (or with a key process participant). Conduct the elicitation activities according to your elicitation plan.
· Provide your elicitation plan (4 marks)
· Include the interview questionnaire that was used for interviewing the process owner (or the key process participant) and reflect on how it was conducted (6 marks)
· Provide evidence [Interview notes/populated mind map] for the conducted elicitation Interview with the process owner (or with a key process participant (4 marks)
1.e) Using the information elicited;
· Produce the ‘as-is process model’ and the ‘process description’ of the existing process XXXXXXXXXXmarks)
· Produce the ‘to-be process model’ and the ‘process description’ for the (proposed) reengineered process (10 marks)
[for task 1.e process models you can use either Swimlane diagrams or DFDs, and the process descriptions need to be given using Use case descriptions or Structured English]
1.f) Conduct GAP analysis for the two versions (as-is and to-be) of the processes and produce a detail specification for the (proposed) reengineered process [the specification should capture process values, KPIs, symptoms of noncompliance, methods of improvements and any other important details or underlying assumptions] (8 marks)
1.g) With the aid of suitable change management models/ techniques propose how the change management (transition) from the cu
ent process to the (to-be) reengineered process could be accomplished successfully. (8 marks)
Task 02: Gaining competitive edge with applied data analytics
2.a) write (separate) essays for the topics listed below:
1. Affinity analysis (Association Rules)
2. Process Mining
3. Social Media Sentiment Analysis
Each essay should cover the following elements:
· Explanation of the underlying technical concepts (3x 2 marks)
· Discussion on potential busines use cases (minimum three) across diverse areas (3x 2 marks)
· Popular industry solutions (or solution providers) available in the market (3x 1 mark)
· Discussion of real-world business use of successful implementations (minimum two) with details on: benefits, costs, ethical & technical limitations, and risks (3x 3 marks)
(24 marks)
2.b) choose any single topic from 2.a) and develop a fully functional prototype (using XXXXXXXXXXR programming language) as a technical proof of concept to demonstrate the business value of the concept.
Discuss the developed prototype in your report and separately upload the well commented R script file and the used dataset along with your assignment submission. Your discussion should include the following:
Appropriate exploratory data analysis, explanation/interpretation of important code snippets & outputs, appropriate visualisations, and prototype to be related to a specific (potential) business use case.
(16 marks)
Master of Business Administration
Student Details ( Student should fill the content)
Name
Batch Number
Student ID
Cardiff Met ID :
ICBT ID :
Scheduled unit details
Unit code
CIS 7026
Unit title
Business Process and Data Analysis
Assignment Details
Nature of the Assessment
Assignment – Individual Report
Topic of the Case Study
GIVEN
Learning Outcomes covered
YES
Word count
4000 words
Due date / Time
30 September 2022
Declaration
I certify that the attached material is my original work. No other person’s work or ideas have been used without acknowledgement. Except where I have clearly stated that I have used some of this material elsewhere, I have not presented it for examination / assessment in any other course or unit at this or any other institution
Signature
Date
Result (Assessor use only)
Marks by 1st Assesso
Name & Signature of the 1st Assesso
Agreed Mark
Marks by IV:
Name & Signature of the IV
For Office use only (hard copy assignments)
Receipt date
Received by
Assignment Type & Title:
For student use: Critical feedback on the individual progression towards achieving the assignment outcomes
For 1st Assessor use: Assessment feedback
Strengths
Area for improvements
Name & Signature of the Assessor :
Date :
Comments by the IV
Name & Signature of the IV:
Date :
CIS7026: Business Process and Data Analysis
Assignment
Weighting of assessment: 100% total marks
Word Limits: 4000 Words
Aim(s)
This module is designed to enable the student to develop a critical appreciation of a range of business process and data analysis approaches and to explore key contemporary issues regarding their application in organisations.
Learning outcomes covered
· Critically evaluate, and reflexively apply, methods, techniques and tools for assessing, controlling and improving organisational processes and data;
· Critically demonstrate an appreciation of issues relating to the analysis of business processes and data in Organisations;
· Synthesise information and create appropriate visual representations of their analysis via use of an appropriate tool.
Assignment Brief
Task 01: Re-engineering of G2B and G2C Government Process(es) as part of the ongoing XXXXXXXXXXe-Government thrust in Sri Lanka
In his address at the Global Business Summit (16 December 2020) Hon. Dinesh Gunawardena (Foreign Minister – Sri Lanka) reaffirmed the nation’s thrust for establishing a robust digital government architecture. He pointed out work was already underway to develop the Unique Digital ID relating to biographic and biometric data, the centrepiece of a citizen- centric digital regime, earmarked for completion by mid XXXXXXXXXXThe minister further noted, services covered by e-governance would be in the education, health, transportation, immigration and emigration, registration of persons and companies, motor traffic, income tax and local government sectors. He also underlined that XXXXXXXXXXe-governance, e-commerce and e-medicine and such digitalization, would define the ‘New Normal’ in the post COVID-19 global landscape.
Business analysts would agree that Government Process Reengineering will be a central element in implementing most e-government initiatives. As such you are required to fulfil the following task requirements.
1.a) Identify a Government process that facilitates essential G2B or G2C transaction(s)/ service(s) and having the need and an adequate scope for a reengineering project. Justify your selection of this particular Government process. (2 marks)
1.b) Identify key stakeholders in relation to this project and analyse them for their Powe
Interest dynamics (2 marks)
1.c) Provide a stakeholder management plan that you developed for one High Power-High Interest stakeholder (6 marks)
1.d) Prepare a comprehensive elicitation plan for capturing process related information. As part of your requirement elicitation activities schedule at least one interview with the process owner (or with a key process participant). Conduct the elicitation activities according to your elicitation plan.
· Provide your elicitation plan (4 marks)
· Include the interview questionnaire that was used for interviewing the process owner (or the key process participant) and reflect on how it was conducted (6 marks)
· Provide evidence [Interview notes/populated mind map] for the conducted elicitation Interview with the process owner (or with a key process participant (4 marks)
1.e) Using the information elicited;
· Produce the ‘as-is process model’ and the ‘process description’ of the existing process XXXXXXXXXXmarks)
· Produce the ‘to-be process model’ and the ‘process description’ for the (proposed) reengineered process (10 marks)
[for task 1.e process models you can use either Swimlane diagrams or DFDs, and the process descriptions need to be given using Use case descriptions or Structured English]
1.f) Conduct GAP analysis for the two versions (as-is and to-be) of the processes and produce a detail specification for the (proposed) reengineered process [the specification should capture process values, KPIs, symptoms of noncompliance, methods of improvements and any other important details or underlying assumptions] (8 marks)
1.g) With the aid of suitable change management models/ techniques propose how the change management (transition) from the cu
ent process to the (to-be) reengineered process could be accomplished successfully. (8 marks)
Task 02: Gaining competitive edge with applied data analytics
2.a) write (separate) essays for the topics listed below:
1. Affinity analysis (Association Rules)
2. Process Mining
3. Social Media Sentiment Analysis
Each essay should cover the following elements:
· Explanation of the underlying technical concepts (3x 2 marks)
· Discussion on potential busines use cases (minimum three) across diverse areas (3x 2 marks)
· Popular industry solutions (or solution providers) available in the market (3x 1 mark)
· Discussion of real-world business use of successful