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XXXXXXXXXXTraining for Knowledge & Livelihood (TKL college) ABN: XXXXXXXXXXRTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level XXXXXXXXXXChurch Street, Westfield Shopping Centre, Parramatta,...

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XXXXXXXXXXTraining for Knowledge & Livelihood (TKL college)
ABN: XXXXXXXXXXRTO Code: 45509 CRICOS Provider Code: 03770M
Suite 707, Level XXXXXXXXXXChurch Street, Westfield Shopping Centre, Pa
amatta, NSW 2150 P XXXXXXXXXX
Assessment cover sheet
    SITXHRM003 Lead and Manage People
    Course Name:
    SIT40516 Certificate IV in Commercial cookery
    Training Package:
    Assessment Type:
    Written Activities , Assessments
    Student Must Fill this Section
    Student Name:
    Student ID:
    Privacy Release Clause:
    “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.
    Authenticity Declaration:
    “I declare that:
· The material I have submitted is my own work;
· I have given references for all sources of information that are not my own, including the words, ideas and images of others”.
    Student Signature:
    Assessment Outcome
    Assessor Name:
    Attempt and Tasks
    Not Yet Satisfactory
    Assessor Signature
    Initial attempt
    Re- attempt/Re-assessment
    Task 1
    Task 2
Assessor Feedback to Students
    Assessment Outcome:
    Not yet Competent
    Assessor Name:
    Assessor Signature:
    Information for Student:
    · All work is to be entirely of the student.
    General Information for this assessment:
· Read the instructions for each question very carefully.
· Be sure to PRINT your FIRST name & LAST name in every place that is provided.
· For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
· All activities must be addressed co
ectly in order to obtain a competence for the unit of competency.
· If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
· Re-submission of assessment after the term will incur additional fees.
    Re-assessment of Result & Academic Appeal procedures:
    If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process:
· An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
· Academic Manager will delegate another member to review the assessment.
· The student will be advised of the review result done by another assessor.
· If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecture
trainer in charge and the Academic Manager or if need be an external assessor.
· The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
· If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
· Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
· If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
· To appeal a decision, the person is required to complete the TKL- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, TKL College Suite 707, Level XXXXXXXXXXChurch Street, Westfield Shopping Centre, Pa
amatta, NSW 2150 , Email: XXXXXXXXXX
· The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
· If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
· In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a defe
ed appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
· The decision of Chief Executive Officer will be final.
· Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
Assessment Requirements
You are required to complete and pass every task in the assessment in order to be deemed competent.
Answered Same Day Mar 19, 2022


Tanmoy answered on Mar 20 2022
86 Votes
Unit:     SITXHRM003 Lead and Manage People
Course Name: SIT40516 Certificate IV in Commercial cookery
Table of Contents
Task 1: Written Activities    3
Task 2: Assessments    11
References    17
Task 1: Written Activities
Activity 1A
1. It helps to set a benchmark for other workers which they must adhere
The staff members often get motivated and inspired from the managers
It can help the staffs to incorporate respect between the subordinates and the management as they observe the managers as their role model and tries to imitate their behaviour.
2. Decision making – It helps in making significant decisions in the workplace for ensuring the work is operated efficiently.
Delegated tasks – This helps in allocating the activities appropriately to the employees and other members of the organization
Monitoring of employees – It helps to evaluate if the target is being achieved by the employees as expected.
Planning and organizing – It helps to evaluate the requirement by the organization and helping the employees to meet their necessities.
Activity 1B
1. A mission statement is a report which clarifies the overall purpose of the company and its primary goals. The mission statement of a company seldom changes and helps in motivating the employees of the organization. It is the qualitative statement of the organization.
On the contrary, the vision statement is called the corporate aims. It is a set of ideas and goals which is made for the future benefit of the company. It defines a common goal and purpose for the employees and also helps to guide their actions for building team spirit. Further, it helps to form the objectives of an organization.
2. As a supervisor or operational manager in senior position we must display our support and assistance towards achieving the organizational aims through every day work. This may involve the employees for alteration of the company objectives for achieving the individual goals as well as reminding others for meeting the target which is of utmost significance.
Activity 1C
1. It is extremely necessary that there must be well-integrated interactions between the supervisors and the managers with their subordinates. This helps to create a congenial atmosphere in the workspace and makes the work enjoyable. On the contrary, dissatisfaction among the employees against the supervisors can lead to downgraded morale of the employees which in-turn can have a severe impact on the productivity and revenue generating capacity of the company. Hence, it is essential that the managers must interact frequently with the employees and maintain a cordial relationship for achieving the organizational objectives.
2. It can be done through workshops, meetings, seminars and social events.
3. Greeting of the employees during the beginning of the conversation, using the employees’ names to encourage and recognize them, treatment of the employees in a fair manner and maintaining the same level of respect without any bias and finally complementing the employees with respect to their work when required.
Activity 2A
1. Short term plans – The improvements with respect to the short-term plan is to observe the business requirements and ensuring that such necessities are achieved within a short time span. It can be observed that in certain areas actions can be initiated to improve the business activities where the business outcomes can be achieved quickly. Further, the short-term plans can be executed to alleviate various issues of the company when there are no long-term plans prepared.
Mid-term plans – Planning of medium-term plans necessitates solving permanent and short-term issues. On one hand, short-term plan ensures that the issues can be resolved quickly, medium-term plans are made to ensure that the problems will not happen again by tackling the foundation of the problem.
Long-term plans – Long-term plan involves edification of various policies and actions which assists the organization in meeting the mission and company’s vision. These are actions which helps to resolute the issues permanently and create a structure which helps to resolve short- and medium-term responses.
Benefits of the management by objectives:
· It acts a motivator and makes the employees feel that they are valuable by directing them to make contribution of their ideas and decision towards meeting the organizational objectives and targets within their team.
· It provides an opportunity for using the key performance indicators and monitoring the progress in meeting the organizational goals.
Drawbacks of management by objectives:
· This process can be quite time consuming as it requires a lot of time in achieving the required targets.
· The targets are becoming out of date due to modifications in the circumstances like economic conditions, changes in the tastes and preferences of the consumers. This makes more difficult to alter the targets when we adopt to the management by objectives.
Activity 2B
1. Friendliness – It can be in the form of communication with the customers in a polite manner and greeting them during the beginning of the conversation process.
Empathy – It means to understand and appreciate the situations of the customer by being placing ourself in their shoes.
Fairness – Whatever may be the circumstances, the employees must be treat all the customers with equal respect.
Clear instructions and information – This involve providing the employees with necessary information they want.
2. Wearing of clothes which are according to the company standards and with respect to the job role.
It must be ensured that the clothes are neat and clean
The employees must cover their body parts which contains tattoos or looks unprofessional. This may also look offensive if not covered as per the organizational standards.
3. The employees must be informed of the roles and responsibilities by their managers or supervisors. This information is made clear to the employees who are applying for the role in the organization. Such roles with respect to the employees may be covered in details in a rule book and also communicated to them during the induction program.
Activity 2C
1. Most of the employees engaged in the travel, tourism and hospitality businesses are busy to accomplish their roles and responsibilities and seldom gets time to incorporate the actual approaches with respect to generating new ideas from the employees for the business expansion. Further, many employees find it difficult to generate innovative ideas and also seeks guidance for thinking out of the box. Some employees thinks that they can contribute towards the business expansion but do not get the opportunity to share them with the senior managers.
2. When we adopt to the new approaches towards delivery of services, it must be ensured that that the customers must not be ignored. This is because the customers are the key stakeholders of the company who commands the present and future levels of income. It’s the customers who usually purchases the goods and services from the business and also provides valuable information with respect to the changes they may like to observe. Some of the ideas may be considered by the employees, others may take unique perspectives. This could be also used to enhance the operational process and service delivery.
Activity 2D
1. The staff effort is expected to increase. This helps to enhance the output and service quality.
The staff turnover and the absenteeism level will fall as the people will strive to increase the bonuses and increase the wage rate.
The business costs may fall as there are few employees required if the productivity is enhanced and the absenteeism is low.
The employees will try to meet the target which have been set and will help to meet the organizational goals easily.
2. This will support the employees to meet the same goals like the stakeholders through increasing profits, limiting the expenses which will lead to enhanced bonuses at the year end. This process reduces the chances...

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