This assignment has 4 tasks and is related to course of community services.
Develop workplace communication strategies
Manage and promote diversity
You are required to successfully complete all assessments.
You are required to undertake research using reputable sources and must reference sources appropriately (Harvard Style with a reference list at the end)
A summary of the assessment tasks for these units are as follows:
Assessment 1. Research and SWOT analysis report Assessment 2. PowerPoint
Assessment task 1 – Research and SWOT analysis report
Instructions
You are required to investigate one community service workplace and write a 1000 word report on whether the organization’s cu
ent performance is culturally competent.
1.0
You are to identify the geographical area your selected organization is funded to cover.
You will need to gather statistics from the Australian Bureau of Statistics (ABS), research and present demographic statistics for that area.
Your research will generate a picture of the diversity of the area, including a
eakdown of the population using the following factors:
Gender Age
Religion Income
Cultural groups Disabilities
2.0
You will conduct an interview with at least 2 staff members of the community service organization and gather the following information:
2.1
What are the organization’s diversity objectives (for both clients and workers)?
2.2
Are there any existing strategies that foster and promote diversity in the work place e.g. coaching and mentoring, communication, work planning?
2.3
Identify the policies and procedures that relate to diversity in the organization?
Identify any gaps that exist in this area?
2.4
What strategies do staff use to respectfully engage and communicate with clients from diverse cultural groups? In your opinion do they work? Why? Why not? Could they be improved? How?
3.0
Once you have collected the statistics and undertaken your interviews, you are to do a SWOT (strengths, weaknesses, opportunities and threats) analysis of how effectively your organisation works with the diversity you have found in your research.
4.0
Based on your SWOT analysis, you are to identify if there are any gaps in the way in which the service works with diversity.
5.0
Taking the gaps you have identified, you are to develop a plan of strategies to address these gaps. You must have at least 4 strategies, including a digital media strategy that provides information and promotes the organisation to clients.
Assessment task 2 - Develop PowerPoint
Instructions
Following your investigation and using your research from assessment task 1, you are to develop a PowerPoint presentation containing the following information:
1. The name of the organization
2. The client groups they work with
3. The services they provide
4. The findings from your interviews and SWOT analysis in Assessment task 1
5. A summary of any issues and ba
iers in meeting the diversity objectives of the organization
6. The plan of strategies from Assessment task 1, i.e. an overview in a table of the gaps you identified and the strategies you have identified to address these gaps
7. The details of the digital media strategy that you included in your plan in Assessment task 1, to provide information and promote the organisation to clients
8. The protocols for one (1) of the non-digital strategies that you listed in your plan in question 6
Assessment 3. Answer questions relating to Case Scenario
Assessment 4. Demonstration of Skills and Knowledge: Workplace Performance Evidence
ASSESSMENT 3. CASE STUDY and ANSWER QUESTIONS
Instructions
This assessment task requires you to read and understand the following case scenario. The case scenario is presented in two parts. Both parts of the case scenario have specific
questions
You are required to answer all (7) seven questions using a word count of approximately 2000 words as a guide for the detail expected.
SCENARIO PART 1
Andrew Billings is a nine year old boy who lives in a family where there are multiple challenges. His mother, Katie, conceived Andrew while in a relationship with a violent partner. Andrew’s dad Mick, did not want the baby. When Katie refused to terminate the pregnancy Mick regularly assaulted Katie, on occasion punching and kicking her in the abdomen. She described to friends that she constantly felt stressed while pregnant and found it hard to cope. During this period Katie was smoking up to two packets of cigarettes per day and drinking alcohol regularly to “help her cope”. She felt she couldn’t leave Mick as she had two other children to different fathers, and Mick had threatened to harm them if she left.
Andrew’s birth was difficult. Katie experienced premature labour following a dispute with Mick. She needed to have a caesarean section due to foetal distress. Andrew was in hospital for four weeks before doctors deemed it safe for his discharge. He was a slow feeder and was difficult to settle. Katie had difficulty visiting him during those four weeks because she had no-one to look after her other children and she didn’t want to leave them alone with Mick. She presented with very flat affect – post-natal depression was suspected but Katie refused to accept help. The nursing records noted that she found it difficult to bond with Andrew and that she demonstrated little joy in her interactions with him.
The violence continued after Andrew was
ought home. Neighbours called the police regularly and the police reports describe lots of shouting and hitting occu
ing. Katie consistently refused to press charges against Mick, fearing he would harm the children if she applied for an Apprehended Violence Order (AVO). The Early Childhood Centre records state that although Andrew was putting on weight, he had a marked startle response with loud noises, was generally unsettled and did not seem easily settled by his mother.
Katie’s depression worsened and the violence continued. Andrew’s weight and height began to fail and he was borderline ‘failure to thrive’.
Community Services (previously DoCS) had become involved when Andrew was three years of age following a domestic violence incident. Katie presented to Accident and Emergency (A&E) at the local hospital with facial
uising and a fractured arm. At this time the hospital reported to Community Services that Andrew looked pale, thin, appeared distressed and to have minimal speech while at A&E with his mother and they strongly suspected domestic violence (DFV).
The Child Protection team at the hospital looked at Andrew and he was assessed as developmentally delayed with significant behavioural challenges. It was also noted that he was still wearing nappies and that he appeared to have speech delay. The delay was not associated with low Intelligence Quotient (IQ) but with poor nurturing and stimulation.
Andrew was placed in family day care three days per week to support Katie but the Family Day Carer could not cope with his difficult behaviour so he was placed in a supported play group to improve his socialisation and peer relationship skills. A slow improvement was noted. Andrew’s older siblings were voluntarily placed with relatives, but Andrew was left in the care of his mother and father. It was thought Katie would be able to manage Andrew if he was on his own and as Mick was his real father, Andrew would be safe.
When Andrew was five, the family moved to another subu
. Katie was drinking heavily and Mick was absent from home for extended periods of time on “AOD benders”.
At seven years of age, Andrew was frequently seen wandering the streets during school hours and well after dark. His appearance was dishevelled and he appeared small for his age. However, during a Community Services (previously DoCS) investigation, neither Katie nor Andrew disclosed violence, drinking or inadequate supervision. Community Services closed the case.
At eight years of age, the school reported that Andrew was having difficulty meeting any of his educational milestones and his peer relationships were very limited because of poor social skills. He also had
uising to his arms.
Questions – From Scenario Part 1
1 Think about Andrew’s cu
ent age (8yrs). What might we expect to see from a child with uninte
upted/ expected development at this stage of development (early childhood (0 – 7)? Describe how the child develops physically, socially, emotionally, and cognitively at this stage Please outline under these headings. Give specific examples using your knowledge of Erikson, Piaget and any other theorists.
2. Think about Andrew’s cu
ent age (8yrs) and stage of development (early childhood (0 – 7). Explain some of the key factors (eg trauma, DFV, lack of stimulation …) around Andrew’s developmental issues at this stage and the impact/effects of these factors. Provide specific examples using your knowledge of Erikson, Piaget and any other theoretical explanations. Please outline under the headings physical, social, emotional, and cognitive.
3. How might ‘attachment theory’ (Bolby and Ainsworth) help you to understand some important issues for this family?
SCENARIO PART 2
By 12 years old, Andrew had pretty much raised himself. His school performance and behaviour had deteriorated to a point where it was difficult to cope with him.
Now Andrew is 14 years old.
Andrew and his mum, have been refe
ed to you (a support worker) at the Best Community Centre, following a meeting at Andrew’s school with Katie who disclosed that she is not sure if she is able to cope with caring for Andrew anymore due, in part, to his behaviour, but also because of her own feelings of inadequacy.
She reveals to you that she regrets the adversity in her life and a lot of the choices she has made. She says she grew up a lonely child in a violent home. She says she was a nervous child, easily upset and constantly looking out for the next violent outburst from her father. She saw her own mother beaten by her father and lived in fear of what he would do to her, particularly when drunk. Katie says she was not physically abused by her parents, however she doesn’t recall ever being hugged or held by either parent, nor comforted when she was frightened. She says her mother was distracted by her own needs. Katie explains that she did not complete high school; even though she performed well, prefe
ing instead to work and get herself out of home. She explains that she found it difficult to hold down a long-term job, felt she was not very good at anything and consequently had no ‘real friends’. She has not had contact with her parents for many years.
She also expresses her guilt at drinking so heavily, having been ‘such a bad parent to Andrew and not doing enough to keep him safe from his father’. Katie says that she has ‘finally’
oken up with Mick, but that he still comes over occasionally and unpredictably against her wishes and at these times, he is abusive to both her and Andrew. She wishes he would ‘disappear for good’ as he has no interest in fathering Andrew and causes ongoing stress for both of them.
She met Mick when she was 22-years-old and had had her first two children by different fathers by the age of 19 years, she is now 44