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31097 IT Operations Management Case Study Task 2– Autumn 2010 32541 Project Management The Newspaper Article Strange Bank Statements – Rachel Browne Source: Sydney Morning Herald, Sunday March 7th...

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31097 IT Operations Management Case Study Task 2– Autumn 2010
32541 Project Management
The Newspaper Article
Strange Bank Statements – Rachel Browne
Source: Sydney Morning Herald, Sunday March 7th 2010, Page 30
Sydney teacher Lisa Grando does not know the person whose St George Bank statement she received last week. However, she knows they have a taste for Nano’s, KFC and McDonald’s, and they frequent Blacktown Workers Club.
Mrs Grando was one of 42,000 St George Bank customers who were inadvertently sent inco
ect statements last week. Each statement had the co
ect name and address of the customer, followed by a stranger’s spending habits.
“I can only assume someone else out there has a statement with all my personal information on it,” she said.
The stranger’s account number was included, an e
or that affected 1300 customers. St George Bank has apologized for the e
or, which affects statements ending on Fe
uary 26, 2010. Affected customer can contact St George Bank on XXXXXXXXXX.
----------------------------------------------------------------------------------------------------------------
The Project Managers Response
Background
It is 8am on the Fe
uary 27th 2010.
You were the Project Manager for the New Bank Statements project. This project covered all aspects of producing a bank statement other than the physical print and distribution (which is outsourced). The bank provides the printing outsourcer with a disk containing all the relevant information and then they print and mail the statements to the bank’s customers.
The CIO (Kristina Bligh) will
ief the CEO in 10 minutes and has asked you to provide an update on the ‘Strange banks statements’ problem.
The Bank’s IT Operations Manager and the Printing Outsourcer’s Manager have also been asked to respond.
Task
On the next page write your response to the CIO regarding the problem.
Dear Kristina,
Yours faithfully
Project Manager - New Bank Statements
1
Answered Same Day Jun 21, 2020

Solution

Sundeep answered on Jun 22 2020
144 Votes
31097 IT Operations Management Case Study Task 2– Autumn 2010
32541 Project Management
Task
On the next page write your response to the CIO regarding the problem.
Dear Kristina,
It has come to my notice that there has been a major mistake in the printing of the bank statements which we send it out via physical letters to all our customers in the Sydney area. The affected count of the mistaken letters is approximately 1300.
The overall functionality of the project was to develop the software which extracts the data from the servers and categorizes them in the required format for each of the customer and lists down the spending of each of the customer and then calculates the final amount which is left in the bank. The software which has been developed by the team is based on data stage and Teradata and also the jobs that are run for the extraction, the transformation and the loading of the data are run on the UNIX portal. The code developed for the software has been thoroughly tested and the code hasn’t come up with such e
ors in the previous runnings of the jobs and the transformation of the data that has been achieved previously.
There have been multiple tests which have been run in the testing phase of the project which included the system test with the mock data provided by the bank and the system integration test and the user acceptance test which was conducted by the...
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