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SLP Assignment Expectations The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical cases. Conflict is an integral part of our...

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SLP Assignment Expectations

  • The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical cases.
  • Conflict is an integral part of our lives, and we encounter it in every aspect of our personal and professional activities.
  • Surely, you have observed (or even participated in) some form of conflict at your workplace, be it a simple but heated interpersonal matter, or a full-scale organizational dispute.
  • The SLP will always have three short parts you will need to address in EACH module, as described below.
  • Focus should be put on sections II + III.
  • As each module deals with a different topic, you can choose on describing and analyzing the same conflict in all modules, or widening your scope and describing different incidents.

Part I: Background and Settings (in about ½ a page):

  • The Organization: Without revealing proprietary information, describe the organization of your choice. (It should be one that you are familiar with, so preferably it would be easier if it were your own).
  • The Conflict: Describe the workplace conflict issue you have chosen to write about.
  • What is the underlying problem or difference?
  • Who are the parties or sides in this conflict?
  • Choose a Side: Choose one of the parties or sides in the conflict and let me know of your choice.

Part II: How Was It Managed? (in about 1 full page):

  • Describe "your chosen" side's decisions and/or behaviors and/or actions to the following:
  • What were the underlying sources of the conflict: Personal or substantive? Explain which criteria you used to defined it as personal or substantive.
  • What negative effect did this conflict have on the goal attainment of your organization? How were personal/working relationships affected?

Part III: What Would You Have Done? (in about 1 full page):

  • Assuming you are the principal representative for your "chosen side":
  • What would you have done in this case to solve the issue?
  • What decisions would you have taken?

I need 3 pages, APA, 3-4 in-text citations, 3-4 references

Answered Same Day Feb 23, 2020


Soumi answered on Feb 25 2020
140 Votes
Table of Contents
Part 1: Background and Settings    3
Part 2: Managing the conflict    4
Part 3: Step that would have been taken in support of salesperson    5
References    6
Part 1: Background and Settings
A number of employees and managers work together in the XYZ organization to achieve its goals. Since there is a presence of people with different mind-set, conflict is bound to arise. However, solving such conflict is of the prime significances for maintaining a healthy work culture. XYZ is a firm, having various departmental stores across Australia, for which it hires employees belonging to different cultural backgrounds to ensure that the demand of all the customers are met appropriately. As per the opinion of Guttman (2009), when the employees belong to different culture, there is a difference in their ways of communication, workplace performance and language. Linguistic differences have led to the emergence of semantic ba
iers, as same words have different meanings in different cultures.
Due to this, there was an issue among a salesperson and his supervisor, because the salesperson said something in his native language that meant abusive in the language native to the supervisor. The supervisor misinterpreted the situation and thought his subordinate was abusing him, hence, refusing to understand the perspective of the latter. The salesperson tried to make the supervisor understand that in his native language, the word was not an abuse. However, the supervisor was not patient, had lost his calm and was not an active listener, thus prolonging...

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