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Cultural Competency
Intro
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RIVERBEND CITY VA HOSPITAL
Arthur Wang's Office
First, talk to Arthur.
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Arthu
"Look, I think all this talk about trouble and turmoil is really, really ove
lown. Everything's
fine! No department runs without a bump here and there. That's just business. You have to
look at the bottom line — any metric you look at, the Behavioral Health Department has
een on a tear since I took charge. At the weekly department heads meeting, I'm always
the envy of the other heads–nobody else hits their metrics the way we do.
I'm a big football guy. Are you? I can never get anybody to watch it with me–I try and get
my dad hooked, but his English isn't good enough to follow. Wish they did the
oadcasts
in Mandarin! Anyway…I think football's a good way to understand this department. I'm the
quarte
ack. I read the situation, get direction from the coach—that's Director Martinson—
execute. Maybe I call an audible if needed. My people, they're the offensive line. They
move in the same direction, everybody does what they're assigned to do in relation to
everyone else, and they protect their quarte
ack and we move down the field.
The thing I don't understand is when they feel like they need to step out of line. A good
offensive line doesn't have linemen who feel like they need to compete with each other.
You can't have a left tackle trying to show up the center! And there are times when I wish
they'd just do what they're told without questioning their quarte
ack–you can't have a
Arthur Wang
Behavioral Health Superviso
CLOSE
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Licensed under a Creative Commons Attribution 3.0 License (https:
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y-nc-nd/3.0/).
"Look, I think all this talk about trouble and turmoil is really, really ove
lown. Everything's
fine! No department runs without a bump here and there. That's just business. You have to
look at the bottom line — any metric you look at, the Behavioral Health Department has
een on a tear since I took charge. At the weekly department heads meeting, I'm always
the envy of the other heads–nobody else hits their metrics the way we do.
I'm a big football guy. Are you? I can never get anybody to watch it with me–I try and get
my dad hooked, but his English isn't good enough to follow. Wish they did the
oadcasts
in Mandarin! Anyway…I think football's a good way to understand this department. I'm the
quarte
ack. I read the situation, get direction from the coach—that's Director Martinson—
execute. Maybe I call an audible if needed. My people, they're the offensive line. They
move in the same direction, everybody does what they're assigned to do in relation to
everyone else, and they protect their quarte
ack and we move down the field.
The thing I don't understand is when they feel like they need to step out of line. A good
offensive line doesn't have linemen who feel like they need to compete with each other.
You can't have a left tackle trying to show up the center! And there are times when I wish
they'd just do what they're told without questioning their quarte
ack–you can't have a
Arthur Wang
Behavioral Health Superviso
CLOSE
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