Microsoft Word - LEARNE~1.DOC BSB51918 Diploma of Leadership and Management BSBMGT516 Facilitate Continuous Improvement LEARNER’S GUIDE Mode | Classroom Delivery BSB51918| BSBMGT516 Facilitate...

BSB51918
DIPLOMA OF LEADERSHIP & MANAGEMENT
BSBMGT516
Facilitate continuous improvement
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Student Name     :    
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Assessment Task 1: Case Study – Leyland Trucks - Continuous Improvement within an Organisation
You must submit a completed a word document with answers to the following questions below:
NOTE: [Be sure to read the case study]
Case Study – Leyland Trucks: Continuous Improvement within an Organisation available at Microsoft teams resource folder to answer the following.
Q.1. What is Kaizen? Why Leyland has implemented a practice of Continuous Improvement?
Answer :Kaizen is a Japanese productivity philosophy which means good change. It help to organize everything with a constant, continuous and improved mindset to apply anywhere at the job. It is an continuous improvement that happens by slow and steady changes The five principles of Kaizen is know the customer, let it flow, understand the importance of leadership, empower people and be transparent.Leyland has implemented a practice continuous improvement aiming for the long term incremental change in collective culture. Everyone was able to put in their views and appropriate ideas to meet the production and sales growth plan. Other reasons for improvising continuous improvement are to stay ahead of the competition, to meet customer demand for more reliable trucks, to offset labor cost by more efficient production and to protect jobs in the UK.
Q.2. How is Kaizen, as a business strategy, expected to help Leyland Trucks to increase its market share?
Answer. Kaizen, as a business strategy will Leyland to meet the production ans sales growth plan, stay ahead of the competition, to meet customer demand for more reliable trucks, to offset labor cost by more efficient production and to protect jobs in the UK. The event
ings together operator, owner, manager to discuss possible improvement. Improvement ideas from different level will give better results of involved decision making.
Q.3. How does Leyland Trucks measure its continuous improvement? Can you suggest KPIs for another type of business organisation e.g. a retailer or a leisure centre? Comment on how the four outcomes of HR support the strategic intent.
Leyland measures its continuous improvement by the themes of meeting deadlines, productivity from a given resource in a given time period, target to make number of defects to zero, financial cost, tracking on the quantity of stock held in inventory and accidents in the company. Another sign of improvement is Six Sigma which measures the quality of the product that attempts for near perfection.
KPI for business organization (retailer) are total sales( , gross margin return on investment, average transaction value, customer retention rate, conversion rates, digital traffic and inventory turnover ratio.
The HR support the continuous improvement by-
· Training everyone- identifying new ways how people can contribute to improvement by eliminating e
ors and waste.
· Involving everyone from top management to bottom level in decision making.
· Empowering by giving responsibility and power to everyone in the organization.
· Encouraging everyone to innovation - think of, communicate and try new ideas.
Q.4.Why is continuous improvement most likely to be achieved in a company with a culture of trust? Start your answer by explaining what is meant by a culture of trust?
Trust is a powerful leadership skill. Leaders who have trust of their employees are able to succeed to
ing the change that impact the performance of the organization. Trust building starts at the top level management and requires a candid and transparent approach. Continuous improvement is likely to be achieved in the company with a culture of trust. Leyland culture relies on a set of values and translate these values into actions. These value needs trust as there is day to day sharing of ideas between team members. To share ideas, one needs to have faith and trust on the other employee. The actions also involves weekly
iefing where team leaders inform members of new developments, issues, problem and successes, quarterly letters for all the employees, teamwork sessions, cele
ating achievement of individuals and teams in every three months and whole team lead by the managing director every six months.
(Prefe
ed: Harvard referencing)-4 to 5
Kaizen Philosophy, What is Kaizen, https:
www.kaizen.com/what-is-kaizen.html
Top 8 metrics of retail KPIs, https:
www.tableau.com/learn/articles
etail-industry-metrics-kpis
Assessment Task 2: Essay: To Be or Not to Be? Sustainability Challenges for 21st Century.
You must submit an essay in word document form (2000-word limit)
In this essay, you will research and discuss AT LEAST TWO CONTRASTING views on sustainability from business point of view. You will draw your arguments and discussion on both the views from a wide range of published sources that provide an in-depth information and support.
For more information on subject area please refe
(Assessment Task 2: Learner Guide Page number 27, Description about sustainability)
Your essay should cover below, among other issues.
· What defines a knowledge or a learning organisation; and Knowledge Management systems used by them?
· How is sustainability relevant to continuous improvement and knowledge management?
· What are some concepts of quality management models?
· Provide discussion on continuous improvement models used by the two companies you chose.
· Discuss sustainability principles.
NOTE: There is no specific structure of essay, but it will be expected that you will present your essay with at least three identifiable sections; Introduction, body (main headings) and conclusion.
(Prefe
ed: Harvard referencing)-4 to 5
Wu J., Lo M.F., Ng A.W. (2019) Knowledge Management and Sustainable Development. In: Leal Filho W. (eds) Encyclopedia of Sustainability in Higher Education. Springer, Cham. https:
doi.org/10.1007/978-3-319-63951-2_175-1
Naybour.P., (2012) .Project Quality Management. https:
www.parallelprojecttraining.com/describe-the-four-main-components-of-a-quality-management-process
Reyes Pacios Lozano, A. (1997), "ISO 9000 and the total quality management models", Li
ary Management, Vol. 18 No. 3, pp. 148-150. https:
doi.org/10.1108/01435129710166464
Introduction
Sustainability refers to meeting our own needs without compromising the ability of future generation to meet their own needs. Adopting to sustainability whether large or small have a significant impact in the long run. Primarily. Sustainability in 21st century is self sufficient. Renewable resources and not polluting the environment gives us the power to manage a sustainable energy system. This will help us to preserve for future generations. Sustainability maintain health and non renewable resources of the society. It supports the well being of the individuals and society by promoting a better economy with less waste and pollution, few emission, more job and a better allocation of wealth. Business sustainability aims at coordinating and managing social, financial and environmental demands and to ensure a ethical, responsible and ongoing success. A company can build a sustainable business by belief and standing still to em
ace the change, create value proposition and excelling in an area. The business needs to understand that growth and comfort can not co-exist and they have to keep their focus on constant reinvention.
The principles of sustainability are the basis of what this concept represents. The three pillar sustainability is made up of are environment, society and economy. These principle are naturally used for people, profit and planet. The common idea of the principles of sustainability is to protect the environment, justice between and within the generations, transparency of decision and information, respect for the dignity and rights of community and individuals and taking precautions to avoid bitter future impact.Hence, the sustainability...