Assignment 1 (Individual)
Course: MGMT 102 – Principles of Management XXXXXXXXXXTotal Marks: 5
Submission: Online (Blackboard) XXXXXXXXXXDeadline: Sunday Oct. 2, 2022
Imagine that you are a manager of a small retail company that sell food products to customers in the Saudi market.
Answer the following Questions in YOUR OWN WORDS.
Q 1: Identify the main changes and challenges in Saudi context that may face this business. (2 marks)
Q 2: Explain the skills that can help you to face these challenges (2 marks)
Q3: Identify the most important areas you as a manager must focus on to be successful in your business. (1 mark)
Instructions:
a. Write the answers in your own words. It’s an online submission through Trunitin that detects the plagiarism automatically and generate a report. A plagiarized work will get a zero grade.
. Write in detail and explain your answer clearly, there is no page limit. Your answer to question 1 should include all the information mentioned in the video.
c. System will not allow late submissions. Therefore, you must submit before the deadline.
d. Writing Guidelines: Paper size: A4, Line Spacing:1.15, Margins: 1” (inch) or 3 cm all sides, Font: Times New Roman, Font Size: 12 for text and 14 for heading; and overall good presentation
e. The assignment should have a nice front page containing all the required information such as; Course name, title of the assignment, name, ID, and section number of the student.
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Management
Fourteenth Edition, Global Edition
Chapter 1
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Exhibit 1-8
Changes Facing Managers
Exhibit 1-8 shows some of the most important changes facing managers.
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Focus on the Custome
• Without customers, most organizations would
cease to exist
• Managing customer relationships is the
esponsibility of all managers and employees
• Consistent, high-quality customer service is
essential
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Focus on Technology
• Managers must get employees on board with new
technology
• Managers must oversee the social interactions
and challenges involved in using collaborative
technologies
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Focus on Social Media
• Social media: forms of electronic communication
through which users create online communities to
share ideas, information, personal messages, and
other content
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Focus on Innovation
• Innovation: exploring new te
itory, taking risks,
and doing things differently
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Focus on Sustainability
• Sustainability: a company’s ability to achieve its
usiness goals and increase long-term
shareholder value by integrating economic,
environmental, and social opportunities into its
usiness strategies
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Focus on the Employee
• Treating employees well is not only the right thing
to do, it is also good business
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The Universality of Management
• The reality that management is needed in all types
and sizes of organizations, at all organizational
levels, in all organizational areas, and in
organizations no matter where located
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Exhibit 1-9
Universal Need for Management
Exhibit 1-9 shows that management is universally needed in all types of, and throughout all
areas of, organizations.
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The Reality of Work
• When you begin your career, you will either
manage or be managed.
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Challenges of Being a Manage
• Can be a thankless jo
• May entail clerical type duties
• Managers also spend significant amounts of time
in meetings and dealing with inte
uptions
• Managers often have to deal with a variety of
personalities and have to make do with limited
esources
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Rewards of Being a Manage
• Responsible for creating a productive work
environment
• Recognition and status in your organization and
in the community
• Attractive compensation in the form of salaries,
onuses, and stock options
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Exhibit 1-10
Rewards and Challenges of Being a Manage
Rewards Challenges
Create a work environment in which organizational
members can work to the best of their ability
Do hard work
Have opportunities to think creatively and use
imagination
May have duties that are more clerical than
managerial
Help others find meaning and fulfillment in work Have to deal with a variety of personalities
Support, coach, and nurture others Often have to make do with limited resources
Work with a variety of people Motivate workers in chaotic and uncertain situations
Receive recognition and status in community and
organization
Blend knowledge, skills, ambitions, and experiences
of diverse work group
Play a role in influencing organizational outcomes Success depends on others’ work performance
Receive appropriate compensation in the form of
salaries, bonuses, and stock options
Blank cell
Good mangers are needed by organizations Blank cell
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Review Learning Objective 1.1
• Tell who managers are and where they work.
– Managers coordinate and oversee the work of other
people so that organizational goals can be
accomplished.
– Managers work in an organization, which is a
deliberate a
angement of people to accomplish some
specific purpose.
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Review Learning Objective 1.2
• Explain why managers are important to
organizations.
– Organizations need their managerial skills and abilities
in uncertain, complex, and chaotic times.
– Managers are critical to getting things done in
organizations.
– Managers contribute to employee productivity and
loyalty.
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Review Learning Objective XXXXXXXXXXof 3)
• Describe the functions, roles, and skills of
managers.
– Management involves coordinating and overseeing the
efficient and effective completion of others’ work
activities.
– The four functions of management include planning,
organizing, leading, and controlling.
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Review Learning Objective XXXXXXXXXXof 3)
• Mintzberg’s managerial roles include:
– Interpersonal, involve people and other
ceremonial/symbolic duties (figurehead, leader, and
liaison)
– Informational, collecting, receiving, and disseminating
information (monitor, disseminator, and spokesperson)
– Decisional, making choices (entrepreneur, distu
ance
handler, resource allocator, and negotiator)
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Review Learning Objective XXXXXXXXXXof 3)
• Katz’s managerial skills include:
– Technical (job-specific knowledge and techniques)
– Human (ability to work well with people)
– Conceptual (ability to think and express ideas)
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Review Learning Objective 1.4
• Describe the factors that are reshaping and
edefining the manager’s job.
– Managers must be concerned with:
▪ Customer service because employee attitudes and behaviors
play a big role in customer satisfaction
▪ Technology as it impacts how things get done in organizations
▪ Social media because these forms of communication are
ecoming important and valuable tools in managing
▪ Innovation because it is important for organizations to be
competitive
▪ Sustainability as business goals are developed
▪ Employees in order for them to be more productive
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Review Learning Objective 1.5
• Explain the value of studying management.
– The universality of management—managers are
needed in all types and sizes of organizations
– The reality of work—you will manage or be managed
– Significant rewards and challenges