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1.1. Performance management is a techniques and a tool in which the performance of an organization and the employees working in it is monitored for efficiency and scheduled steps are taken in order to make it better. HR managers are the one’s responsible for the overall feedback and it starts with the entry phase of the employee and stops at the exit. The performance management metrics help in deciding the effectiveness and the efficiency of the product or the service created. Effectiveness can help in making us understand the effect of the solution to the problem
Efficiency is the measure by which we understand the performance parameter of the deliverable. Is the performance enough to solve the issue?
The performance management Standards, Measurements, Progress and the Processes are given below
Source: http:
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1.2
Planning: Planning of the tasks and the activities takes place in this stage. It helps to keep the schedule on track
Monitoring: Verifies if the efficiency of the work done is up-to the mark
Developing: This stage involves skill development so that the employee is able to perform multiple tasks
Rating: Rating the work of the employee and the tasks or the developments made by the employee to gauge the productivity and the work. This also helps in the promotion cycle of the employee
Rewarding: Rewarding an employee helps in maintaining the positivity in the employee and motivates the employee to work further. For growth, appreciation and rewards are important
1.3 The elements of the good performance management system are simple and understandable but are difficult to integrate into the business performance of the organization. Lack of transparency, lack of management integration, poor targets, poor metrics, lack of relevance, lack of communication are the reasons for performance delays in the real scenario. This
ings in the scope of performance improvement. The performance improvement in the project management objective leads to improvement in the efficiency of the employees. This also helps the progress of the organization in whole. The two models for performance improvement are:
- PDCA cycle
Source: googleschola
The PDCA cycle helps in the performance and the process management. The Plan – Do – Check – Act model works in a systematic way and a continuous improvement model. It is an iterative 4 step model and is also known as Deming’s cycle
DMAIC model
source: googleschola
Six sigma is a methodology used for process improvement and the DMAIC model is used in six sigma process methodology. The DMAIC model is as follows: Define – Measure – Analyse – Improve – Control. These steps in the same order help in the performance improvement
2.1

Business process improvement is the practice that is followed with the help of methodologies and practices which analyses the procedures and processes where the accuracy of the system can be improvised.
The goal of the BPI is to:
· Reduce overall process completion time
· Identify wasted efforts
· Improve the quality of the output
· Reduce the friction in the process
· Meet regulatory compliance
It helps in the fine-tuning of the organizational processes. The business process improvement is the management discipline to help the organizations in improving the efficiency and accuracy of the business processes
2.2 The projects of BPI in manufacturing are centred on the lifecycle management process and the customer relationship management. TQM and Lean six sigma methods too are taken into account. The business process improvement also works in the production sector and hence improvises the manufacturing efficiency. BPI can help manufacturing organizations to address the global issues, economic pressures and challenges which enables the reduced costs and improve values as the creation and speed to market is improvised The With BPI, better production capabilities can be built. The improvements increase the efficiency and the productivity and also reduces the production time.( Attafar, A., Shahin, A., & Kheradmandnia, M. (2016))
2.3 Business Process Improvement has multiple phases, they are:
a. Mapping: Each issue is tagged in the Mapping Phase. The flowchart is developed in order to map the processes.
. Analysis: Once mapping is done, analysis stage understands the issues that are taking place. These issue may possibly be hindering the speed of other processes or lowering down the efficiency of the process. Do some steps require further assistance or do they take up more capital than others? Are any steps taking longer than they should? Is the deadline being missed or is there any other issue (Attafar, A., Shahin, A., & Kheradmandnia, M. (2016))
c. Redesign: Once the change need has been identified, redesigning step takes place. It is the third step in the process. Newer ideas for implementation are
ought in the process
4. Implementation: Once the redesigning has been done and verified, the implementation phase is initiated
5. Reflection and Benchmarking: Reflection and Benchmarking are part of the loop and an important process. BPI is a continuous process, Benchmarking helps makes the process better.
3.1 Total Quality Management and Six Sigma are two categories of quality management and improvement that we would be talking about. Quality Management and improvement is an important process in an industry. Be in manufacturing industry or Information Technology.
Six Sigma: Six Sigma is a set of tools and techniques which are utilised for process improvement. Jack Welch made the process as the core functionality in the year 1955 in his organization GE. Bill Smith was the engineer to introduce the system of six sigma in Motorola in the year 1986. Six sigma process helps in improving the performance and the quality of the products and services. It helps in making the organization more effective and efficient
Six Sigma strategies aim to improve the quality of the output by identifying and taking steps towards removing the causes of defects and reducing the variability in the processes.
Mainly empirical quality management techniques are utilised and creates a team of experts in the organization. DMAIC methodology is the methodology which is being used. This methodology has 5 phases
· Define Phase: Define phase helps in understanding the requirement. It is the first step in the process. It specifies the voice of the customer, their requirements and the goals of the project
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