New Doc XXXXXXXXXX Scanned by CamScanner Scanned by CamScanner Scanned by CamScanner Scanned by CamScanner Scanned by CamScanner Scanned by CamScanner Scanned by CamScanner Scanned by CamScanner...

0
Running Head: Performance Management
19
Performance Management
PERFORMANCE MANAGEMENT
Table of Contents
Introduction    2
LO1    2
Part A    2
Question 1: Performance Management    2
1.1 Concept of performance management and performance management is enhancing organisation’s efficiency and effectiveness    2
1.2 Key elements steps of performance management process cycle    3
1.3 Two models for performance improvement    4
Question 2: Business Process Improvement    5
2.1 Concept of BPI    5
2.2 Key significance of BPI to manufacturing business    6
2.3 Different phases of BPI    7
Question 3: Quality Management    8
3.1 Six categories of total quality control in Japan and two categories for quality features in Japanese approach in management    8
3.2 Concept originated in Japan is KAIZEN and approaches focus in business improvement    10
Part B    10
LO2    10
Question 1: ISO 9000 and TQM    10
1.1 Force behind TQM and important key elements of TQM approach    10
1.2 ISO 9000 and importance of global business    11
Question 2: Improvement and quality Awards    11
2.1 Three award of distinction    11
2.2 Baldrige Award and ISO certification for improved strategy and scope    12
Question 3: Six sigma    12
3.1 Two significant approaches of Six Sigma programs and its impact on business process improvement    12
3.2 Lean Operation principles and Six Sigma Techniques for continuous improvement in business operations    13
Part C    13
LO3    13
Quality Assurance and Control    13
Question 1: Scenario    13
Question 3: Scenario    15
Conclusion    17
Reference list    18
Introduction
Performance management is a systematic process that is engaged by department commerce that help involves its employees as an individual and members of groups for improving organisational effectiveness that help in accomplishing to meet the functions of organisation. The performance management help in enhancing the efficiency and effectiveness of company. The process of improvement through performance management has been discussed. The total quality management through business management process has been discussed. ISO 9000 in relation to performance management has been discussed. Six sigma is for proper quality control has been discussed in order to analyse the concept which are necessary to use in more proper ways. The performance management has been discussed in
ief manner in order to make it more effective that are needed to deal with it more proper ways. P chart has been developed in order to make the identification in better ways.
LO1
Part A
Question 1: Performance Management
1.1 Concept of performance management and performance management is enhancing organisation’s efficiency and effectiveness
Performance management is mechanism that ensures with employees for achieving the objectives of organisation and the organization achieve objectives through strategic plan. The performance management is necessary for effective behaviour for ca
ying out the activities. In according to Bezemer et al. (2016), effectiveness of performance helps in understanding the level of activities are needed to be performed. The employees ca
y out their duties which are engaged to their job roles. The feedback from employees has been ca
ied in an effective ways. The performance management has been raised in order to deal with an effectiveness that is needed to be used in better ways.
Organisation efficiency
The effective plan of work helps in dealing with setting performance with expectations and goals for groups that are needed to deal with proper ways. As stated by     Buckingham & Goodall (2015), the accountability of an individual has been raised in order to deal with an effective way because this help in dealing to achieve the organisational goals and objectives.
Organisation effectiveness
The performance appraisal has been enhanced through success of employees. The performance of employees is necessary for identification of the employees that are necessary in order to focus on the criteria which are needed to be used in more effective ways. The performance appraisal is the key feature of organisational success. In according to Ge
ish (2016), the management practices, motivation and formal activities are needed to be managed in more effective ways. The proper management services help in enhancing employees motivate them through training and this has also been raised in better ways. The performance management has been identified in an effective ways because this help in managing with entire functioning in better ways.
1.2 Key elements steps of performance management process cycle
The key elements of steps of performance management system is dealing with proper evaluation which are necessary in dealing with an ineffective ways because this help in meeting the organisational organs and objectives. The elements are planning, monitoring, training and work assignments, rating and rewarding good performance.
As stated by Ter Bogt et al. (2015), planning work in advance is necessary to meet the expectations and goals that are required to set up. The monitoring progress and performance continually, developing with employees with the ability which are needed to be used in better ways. The rating periodically helps in summarize performance and rewarding with good performance in an effective ways.
Figure 1: Performance management cycle
(Source: Ter Bogt et al. 2015)
1.3 Two models for performance improvement
EFQM Excellence Model
The model hep in providing an holistic view of organisation because thi9s are necessary in dealing with an effective way because this are us√ed with various number tools that are based on functions and needs of an organisation. It is also necessary to focus on variety because this has been raised in order to deal with an effective ways. In according to Budworth et al. (2015), the model helps in understanding the cause and effect in relationship in between the organisation which help in achieving organisational goals and objectives. EFQM model was formed in order to recognise and promote sustainable success and to provide proper guideline for seeking to achieve it.
Figure 2: EFQM Excellence Model
(Source: Bititci, Cocca & Ates, 2016)
Deming prize framework
The Deming prize focuses on recognising the excellence in quality control with an individual that are necessary for driving quality control. The quality control of the organisation in an effective ways because it is necessary to manage with entire functioning system of organisation. In according to Bititci, Cocca & Ates (2016), the market research helps in development, design, purchasing, production and inspection of its sales. The deeming prize framework is necessary for an individual and form in any field in order to deal with an individual.
Question 2: Business Process Improvement
2.1 Concept of BPI
Business Process Improvement is one of the approaches that is designed for helping organisation for redesign with their existing business operations that are needed to be accomplished with significant for proper improvement in production. In according to Kroll & Moynihan (2015), the effectiveness of BPI helps in generating promising that is needed for operational efficiency and focuses on customers. It help organisation to reduce their operational costs and cycle time that are necessary for enhancing customer services and improving the quality of their products. The use of technology advancement has been raised in order to improve the working pattern in organisation.
2.2 Key significance of BPI to manufacturing business
BPI process help in enabling the business by enhancing customer experience, increasing productivity and efficiency, increasing capacity from existing footprints, improvising the customer services and teamwork. The reducing reworks and over processed and it also help in improving the internal and external communication. As stated by Campion et al. (2015), the BPI process pushes organisation toward procedures that are focused on enterprise. The multidimensional viewpoints have been raised because this are needed to be managed in an effective ways. The project has been achieved in order to enhance effectiveness and efficiency that are needed to be managed in an effective ways. The high performance of organisation is raised because this help in dealing with the functioning of organisation.
Figure 3: Key significance of BPI to manufacturing business
(Source: Campion et al. 2015)
2.3 Different phases of BPI
The business process improvement methodologies are based on criteria and efficiency of organisation. The steps help in implementation of business process improvement in an effective ways.
· Mapping: Process of mapping is depending upon the understanding with business work and finding out weakness in organisation. In this step complete process tracking, accountability, productivity and automation in organisation (Ge
ish et al. 2017).
· Analysis: the process is needed for longer period of time in an effective in proper ways. The product quality and its efficiency are needed to be used in more effective ways. The particular improvement that are needed in an appropriate ways. The compare in sales...