Learner’s Guide
BSBOPS601 Develop and implement business plans XXXXXXXXXX1 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
Assessment Task 4- (Case Study) Respond to
performance data
Submission details
The Assessment Task is due on the date specified by your assessor. Any variations to this a
angement must
e approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
You must submit both soft copies and printed copies of your answers.
Soft copies-
Upload on the eLearning to the specific submission folder with a cover page clearly indicating your name,
student id, assessment no and the unit name or put those information in the header and footer of your
documents.
Printed copies-
Submit to your Trainer with the "Assessment Cover Sheet" (Filled out and signed appropriately) attached on
top of your documents.
Performance objective
To demonstrate the skills and knowledge required to analyse performance reports, review performance
indicators and take appropriate action to address systems failures and variances to the business plan.
Assessment description
In this Assessment Task, you will analyse performance data and reports against planned objectives,
implement strategies to refine performance indicators, and address coaching and training needs. You are
also required to develop and recommend processes for the review of systems, procedures and work
methods.
BSBOPS601 Develop and implement business plans XXXXXXXXXX2 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
Procedure
1. Review the case study ‘B&A Toy Warehouse’.
2. Critically analyse the information and write a
ief report, responding to each question in the case
study.
Specifications
Deliverable specifications
● Submission of analysis report (Answer Question 1- 4)
Quality specifications
Question 1
a. After completing a comparison of cu
ent performance against desired performance levels, identify
the co
ective actions required to achieve the business plan goal of improving warehouse productivity
y 10%. What type of co
ective actions do you recommend for each performance improvement (e.g.
interim, adaptive, co
ective, preventative or contingency)?
Question 2
a. Critically analyse the performance against planned objectives.
i. Identify areas of non-performance.
. Report on systems failures which contributed to these results.
i. Consider failures in communication, planning, reporting and training.
c. Review performance indicators and refine if necessary.
i. Comment on the suitability of performance indicators and what changes might be required to
achieve organisational goals.
Question 3
a. Recommend performance improvement strategies.
. Identify and redefine performance measures, if necessary.
c. Document a training and development strategy to address the performance of underperforming
individuals or teams.
i. Identify development needs of individuals and groups.
ii. Identify training/coaching needs.
BSBOPS601 Develop and implement business plans XXXXXXXXXX3 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
iii. Present in a development plan.
Question 4
a. Develop a strategy for reviewing systems processes and work methods at B&A
Toy Warehouse.
. Describe how the implementation of your strategy would lead to
continuous improvement.
BSBOPS601 Develop and implement business plans XXXXXXXXXX4 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
Case study – B&A Toy Warehouse
You have been provided with the following information pertaining to the operation of B&A Toy Warehouse.
Review and analyse the information provided, and answer each of the five questions in this case study.
Evaluating performance measures
After identifying the performance measures, Tony evaluated performance by comparing cu
ent
performance against the desired level of performance. This allowed him to determine areas for improvement
to assist the warehouse in achieving its
productivity goal.
Area Cu
ent performance Performance target to achieve
10% productivity improvement
Time
Average order processing
time
80 minutes 72 minutes
Cost
Average cost to process an
order
$200.00 $180.00
Quality
E
or rate
10% Less than 1%
Production
Average number of orders
processed per day
50 55
Question 1
After completing a comparison of cu
ent performance against desired performance levels, identify the
co
ective actions required to achieve the business plan goal of improving warehouse productivity by 10%.
What type of co
ective actions do you recommend for each performance improvement (e.g. interim,
adaptive, co
ective, preventative or contingency)?
BSBOPS601 Develop and implement business plans XXXXXXXXXX5 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
Area Required co
ective action
Time
Average order processing
time
Cost
Average cost to process an
orde
Quality
E
or rate
Production
Average number of orders
processed per day
Analyse systems and processes
After implementing his strategy to monitor and evaluate performance, Tony has identified the areas that
equire co
ective action. Tony knows that in order to do this, he must first complete a more detailed
analysis of the warehouse systems and processes, and identify the specific steps required to improve
productivity.
Systems
Two years ago, the warehouse implemented a custom-built electronic warehouse management system
(WMS) which has had an enormous impact on productivity. When completing his review, Tony asks the
following questions to ensure that the system effectively supports warehouse operations:
● Has the warehouse achieved the productivity goals that were to be delivered by
this system?
● What is the occu
ence rate of the system being out of order and impacting on the packing of orders?
● How long does it take to train new staff members to use the system?
● How do the employees who use the system rate its ability in assisting them to process customer orders
efficiently?
Tony also uses the system to generate a series of reports that allow him to analyse warehouse systems and
processes. The reports details:
BSBOPS601 Develop and implement business plans XXXXXXXXXX6 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
● number of orders packed per hour, per day
● time required to pack each order
● number of packers per order
● number of boxes per order.
BSBOPS601 Develop and implement business plans XXXXXXXXXX7 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Jan 2021
Tony also documents the process (from order receipt to dispatch) to assist with his analysis, and to help him
to understand the exact process followed in packing an order.
BSBOPS601 Develop and implement business plans XXXXXXXXXX8 | P a g e
A
ey College Australia
National Provider No. 91136| CRICOS