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Module 4 - SLP Mediation & Arbitration SLP Assignment Expectations The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical...

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Module 4 - SLP

Mediation & Arbitration

SLP Assignment Expectations

  • The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical cases.
  • Conflict is an integral part of our lives, and we encounter it in every aspect of our personal and professional activities.
  • Surely, you have observed (or even participated in) some form of conflict at your workplace, be it a simple but heated interpersonal matter, or a full-scale organizational dispute.
  • The SLP will always have three short parts you will need to address in EACH module, as described below.
  • Focus should be put on sections II + III.
  • As each module deals with a different topic, you can choose on describing and analyzing the same conflict in all modules, or widening your scope and describing different incidents.

Part I - Background and Settings (in about ½ a page):

  • The Organization - Without revealing proprietary information, describe the organization of your choice (It should be one that you are familiar with, so preferably it would be easier, if it would be your own).
  • The Conflict - Describe the workplace conflict issue you have chosen to write about.
  • What is the underlying problem or difference?
  • Who are the parties or sides in this conflict?
  • The "Neutral""
  • Who was the "Neutral"?
  • How was he chosen?

Part II - How was it Mediated or Arbitrated? (in about 1 full page):

  • Describe "your chosen" side's decisions and/or behaviors and/or actions to the following:
  • Why was a third-party neutral required?
  • How did the Neutral facilitate the discussions?
  • Was the outcome acceptable by both sides?

Part III - What Would You Have Done? (in about 1 full page):

  • Assuming you were the Neutral in this conflict:
  • What would you have done in this case?

I need 3 pages, APA, 3-4 in-text citations, 3-4 References


Answered Same Day Apr 07, 2020 NCM 401

Solution

Karan answered on Apr 11 2020
162 Votes
CONFLICT RESOLUTION MANAGEMENT
Part 1 Background and setting
The organisation
Dive hotel is an Australia based four-star hotel, and there are more than 100 people employed in the organisation. The objective of Dive hotel is to understand changing need, demand of customers and deliver products and services according to the same. The selected organisation also aims at operating with a high degree of customer satisfaction and loyalty. To attain its objectives, Dive hotel is required to make sure that its employees are motivated and satisfied. Furthermore, the company is also required to provide equal opportunities for growth and development to all staff members.
As per the view of Dogan, (2016) nowadays, employee discrimination is the most common issue which has been faced by organisations. The discrimination among staff members affects the morale and motivation level of employees to a great extent. In addition to this, it also results in creating a situation of conflict or dispute within the organisation.
The conflict
The conflict described in this study is about the differences in workers because of the discrimination ca
ied out by management.
The problem
According to Gonçalves et al. (2015), it is the duty of management to ensure that discrimination practices at the workplace are not entertained in any situation. A situation of conflict was developed within Dive hotel when the management ca
ied out discrimination of the two members who were working in marketing and sales department. It can be stated that the management provided flexible working hours and facilities such as work from home...
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