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Assessment Task 1 (BSBMGT502) Unit Feedback XXXXXXXXXXBSBWOR501 Manage personal work priorities and professional development ASSESSMENT SUMMARY / COVER SHEET This form is to be completed by the...

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Assessment Task 1 (BSBMGT502)
Unit Feedback XXXXXXXXXXBSBWOR501 Manage personal work priorities and professional development
ASSESSMENT SUMMARY / COVER SHEET
    This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists are to be attached to this cover sheet before placing on the students file.
Student results are not to be entered onto the Student Management Database unless all relevant paperwork is completed and attached to this form.
    Student Name:
    
    Student ID No:
    
    Completion Date:
    
    Unit Code:
    BSBWOR501
    Unit Title:
    Manage personal work priorities and professional development
    Please attach the following documentation to this form
    Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
    Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
    Assessment Task 1
    · Manage personal work priorities
    S | NS | NA
    S | NS | NA
    Assessment Task 2
    · Develop and maintain professional competence
    S | NS | NA
    S | NS | NA
        Final Assessment Result for this unit
    C / NYC
Assessor Comments and Feedback to student:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
    Student Declaration: I declare that this assessment is my own work based on personal study and research and not plagiarised or copied from another student’s work or source.
I am also aware of my appeal rights.
Name:     ____________________________
Signature:     ____________________________
Date:     ____/_____/_____
    Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student. I have provided appropriate feedback and advised the student of their result.
Name:     ____________________________
Signature:     ____________________________
Date:     ____/_____/_____
    Entered onto Student Management Database
     ________________
Date
    
Initials
Administrative use only
Manage personal work priorities
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this a
angement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
Performance objective
The candidate will demonstrate the ability to establish personal work goals. The candidate will also demonstrate the ability to set and meet work priorities.
Assessment description
Using a position/Job description, you will set work goals and prioritise work goals. You will then develop two work plans to achieve two work goals. You are required to keep a journal containing your reflections on and explanation of the process of managing work priorities.
Procedure
1. Review your job description and your organisation’s business plans, business goals, policies and procedures. In your journal, provide a list of the organisation’s policies, procedures and plans that will inform team and personal goal setting.
2. Based on your job description (and following your organisation’s business plans, goals, and applicable policies and procedures), establish four to five goals (including both personal and team goals).
In your journal, describe how and why you established goals. Explain the value of personal and team goal-setting in an organisation.
3. Develop KPIs to measure performance related to work goals.
In your journal, describe:
a. How the KPIs will be used to measure goal-related performance.
. How you will maintain performance under varying conditions and contingencies. Give specific examples.
c. How, given your own personal strengths and weaknesses, you will capitalise on or minimise the effect of these personal traits in your work plans.
4. Consider a range of activities to advance work goals. Prioritise possible activities. Choose two work goals to develop work plans for.
In your journal, describe the process you undertook to prioritise activities. Describe competing demands and how you plan to manage these to achieve goals.
5. Refe
ing to the template provided in Appendix 1 as an example, use Microsoft Word to develop two work plans to achieve the two goals you have prioritized.
In your journal, describe the process of developing your plans to manage work priorities. Describe how you have used the plans to manage time efficiently.
6. In your journal, describe:
a. How you will ensure you serve as a positive role model through work planning and organisation. Give examples. Describe how your work plans serve as examples to follow in your workplace.
. How you will maintain appropriate work–life balance, manage stress and maintain health.
7. Submit your position description, work plans and journal to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.
Specifications
You must provide:
· a position description
· two work plans produced using Microsoft Word
· a journal.
Your assessor will be looking for evidence of:
· use of literacy skills to interpret written job descriptions, business plans, policies and procedures, etc.
· use of organisational skills to set and achieve priorities
· application of principles and techniques of performance measurement:
· identification of personal behaviour to assist in managing work priorities and work–life balance
· goal setting
· time management
· application of organisational policy, plans or procedures to setting or planning the achievement of work goals
· application of knowledge of work practices to improve personal performance.
Adjustment for distance-based learners:
· no variation of the task is required
· a follow-up interview may be required (at the discretion of the assessor)
Assessment Task 1    BSBWOR501 Manage personal work priorities and professional development
· documentation can be submitted electronically or posted in the mai
QIBA     Page 1 of 1
RTO 5304 | CRICOS 01515J
Feb 2020 version: 1.0
QIBA     
RTO 5304 | CRICOS 01515J    Page 1 of
Feb 2020 version: 1.0
Appendix 1 – Work plan
    Work activity
    Description
    Goal/s
    KPIs
    Timeframe
    Person responsible
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
Answers for task 1:
Your answers for task 1:
BSBWOR501 Manage personal work priorities and professional development
Marking Guide
Assessment Task 1: Manage personal work priorities
    Candidate’s name
    
    Phone no.
    
    Assessor’s name
    
    Phone no.
    
    Assessment site
    
    Assessment date/s
    
    Time/s
    
Outcomes
    Did the candidate submit:
    Satisfactory
    
    Yes
    No
    A position description?
    
    
    Two work plans produced (produced with word processing software)?
    
    
    A journal?
    
    
    All materials within the required timeframe?
    
    
Performance indicators
    Did the candidate:
    Satisfactory
    
    Yes
    No
    Work plans evidence
    Use technology to create and/or complete work plan templates?
    
    
    Set out goals and describe in journal how personal and team work goals reflect job description, function of the team and organisational requirements?
    
    
    Develop KPIs for each goal that reflect goals?
    
    
    Journal evidence
    Outline policies, procedures and plans that will inform team and personal goal setting?
    
    
    Describe:
how the KPIs will be used to measure goal-related performance
how performance will be maintained under varying conditions and contingencies and provide specific examples
how, given own personal strengths and weaknesses, the candidate will capitalise on or minimise the effect of these personal traits in work plans?
    
    
    Describe the process taken to prioritise activities to advance work goals?
    
    
    Describe how they plan to manage competing demands?
    
    
    Describe the how they will serve as a positive role model through personal work planning?
    
    
    Describe the how they will maintain an appropriate work–life balance?
    
    
Comments/feedback to participant
    
    
    
    
    
    Outcome:
    
    Successful
    
    Unsuccessful
    Assessor name:
    
    Assessor signature:
    
Facilitator Guide          XXXXXXXXXXBSBWOR501_Marking Guide_Task 1
QIBA    
RTO 5304 | CRICOS 01515J    Page 1 of 3
Feb 2020 version: 1.0
Develop and maintain professional competence
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this a
angement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
Performance objective
The candidate will demonstrate the skills and knowledge required to develop and maintain professional competence.
Assessment description
You will develop a professional development plan with career objectives and an action plan. To assist in the development of your plan, you are required to seek feedback on your professional competency. You are required to keep a journal containing your refection on, and explanation of, the process of planning professional development.
Procedure
1. Assess your personal knowledge and skills against competency standards such as enterprise specific competencies or nationally endorsed units of competency.
In your journal, describe the process you undertook to assess your professional competency.
2. Meet with two people who are familiar with your work and can assess aspects of your professional competency, such as employees, colleagues, clients or supervisors to seek feedback on your work performance. Take notes to submit as evidence of your meeting.
In your journal, describe the meeting, and the questioning and active listening techniques you used to elicit the feedback.
3. Using the template provided in Appendix 1, or one from your workplace, develop a professional development plan. You should include:
a. development opportunities, such as training; include opportunities to undertake within one year and within five years
. new skills you aim to acquire to achieve or maintain a competitive edge
c. planned participation in networks or professional associations to enhance professional development
d. timeframes in which to achieve development opportunities, new skills, participation in networks.
In your journal, you should discuss:
a. how you analysed and applied feedback to your professional
development plan
. the process you undertook to identify, evaluate and select the development opportunities included in your professional development plan – discuss learning styles and application to your planning
c. new skills you plan to acquire – explain how acquiring these skills will provide a competitive edge
d. examples of networking you have undertaken or are cu
ently undertaking to enhance knowledge, skills or work relationships
e. how these plans align to relevant organisational policies and procedures and how they align to organisational goals and your work role.
4. Submit your professional development plan, feedback notes and journal to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.
Specifications
You must provide:
· a professional development plan
· meeting notes
· a journal.
Your assessor will be looking for evidence of:
· communication skills to receive, analyse and report on feedback
· application of principles and techniques of planning professional development
· knowledge of management development opportunities
· knowledge of types of learning styles and application to professional development planning.
Adjustment for distance-based learners:
· no variation of
Answered Same Day Jul 13, 2021 BSBWOR501 Training.Gov.Au

Solution

Moumita answered on Jul 14 2021
153 Votes
Running Head: Professional Developments                             1
Professional Developments                                     7
MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
1. Job Description and Organizational Policies
Job Description
The job description is for the customer representative in the retail sector. The organization that has been taken for the completion of this report is the Woolworths which are a supermarket chain in Australia. The detailed job description is given below.
    Job post: Customer Representative
Skills Needed: Excellent Communication Skills and Polite behaviou
Educational Requirements: Graduate
Tasks to Perform:
Helping customers with their questions and answers
Giving information about different products and services persistent in the organization
Helping them to choose a product
Influence in the sales sector
Organizational Policies, Procedures and Plans for Goals Setting
Store Policies
Woolworths has a specific amount of store policies. The stores need to be cleaned and properly organized so that there can be no problems in locating the desired items for the customers. Thus the store policies help in the proper sales propositions within the company itself. The customer representatives play a significant role in this store's policies as they handle most of the works within the stores of Woolworths.
Hour Policies
    Woolworths has two different sets of hours within the organizations. These policies are fundamental to set the disciplines within the organizations and the employees. These hours are business hours and the store hours. According to the plans, the business hours are less than the store hours (Pulker, Trapp, Scott & Pollard, 2019).
Customer Service Policies
Customer service policies are of utmost importance in Woolworths. Woolworths gives a lot of focus on the demands and viewpoints of the customers. The employees are there to entertain the customers and look into their complaints and requirements related to the different products and services of the shops.
Procedures
Following a proper procedure is very important within the different retail organizations. Woolworths is not an exception in those criteria as well. The company at first stores the various products in the warehouse. The products are supervised and verified within the warehouse. After that, they are packaged and assembled and then sent for the delivery to the different shops of the company.
Plans to Inform Teams
    There are specific plans to inform the teams about the different procedures, policies and objectives of the company Woolworths. In the initial stage, the company posts required notices in the official websites. If there is some kind of personal agendas or recommendations, then they are shared with the adjacent employees in their emails (Grimmer, 2019)
2. Goal Setting
Team Goals
· To build a team with the members of high effectiveness and potential
· To engage every employee in different activities associated with the jo
· To set a proper communication channel between the employees
· To finish the job with appropriate derivatives and meeting all the criteria of the jo
If these team goals are met within the necessary time and the following a proper procedure, then it can be very active within the organizational perspective. There will be no chance for any confusion or complications within the team members.
Personal Goals
    Along with the team goals, there is a need for personal purposes as well. The individual goals are for the betterment of the employees individually. The goals are discussed below.
· Preparing for an excellent communication channel
· Improvement of the customer services procedures and measuring the different ways leading to it
· Creating a customer-centric culture within the organization
These goals are set according to the requirements of the job description of the customer representative. The essential activities within the customer service have been prioritized, and that is the reason why these have taken their place within the organization as well (Biyela, 2018).
3. Setting Key Performance Indicato
There are a bunch of different key performance indicators within the job description that have been discussed above. The symbols are discussed below.
· Overall satisfaction
· Customer satisfaction
· Improvement of Customer satisfaction
· Retention of the customers
· Comparison to the competitors
These are the primary performance indicators for different client representatives. Based on these indicators, the other questions are answered.
a. If these notices are not met, then the goals related performances are weak can be considered.
. There can be various adverse situations within the organization. The employees are needed to be motivated and inspired throughout all the circumstances.
c. As a store manager, I have some personal strengths and weaknesses. I am very good at communication and convincing the buyers about a single product. Other than that, I have some shortcomings. The vulnerabilities are that I am not...
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