This task requires you to:
Complete your Service Programimplementation Plan by using the information from previous assessments and thetemplate provided below.
Service program implementation template
Name of organisation
Program title
Detailed description of the program
Section A – Communicate roles, responsibilities and procedures to stakeholders
Action Plan
Roles and responsibilities, and procedures and/or arrangements to be communicated
How will this occur?
What resources are required?
When will this occur?
Person responsible
What information needs to be provided to staff?
What information needs to be communicated to clients
Information to be communicated to other internal stakeholders
Information to be communicated to external stakeholders
Section B – Training to support implementation
Training requirement
Who is to be trained
How is the training to be delivered?
Who will deliver the training?
Section C – Monitor service delivery and client needs against program objectives and budget
What are the objectives of this program?
At what stages of the program will service delivery and client needs be monitored? How will this occur?
The program will be monitored at the following stages:
How will monitoring occur?
What performance indicators will indicate that the program has satisfied the objectives?
What mechanism/s will be available to clients if they feel their needs have not been addressed or they wish to make a complaint?
Section D – Monitor expenditure and income against budget
Expenditure Items
Budgeted Expenditure
Actual Expenditure
Difference
Complete the table to enable you to compare budgeted expenditure and income against actual expenditure and income.
Enter all known data of budget from Program Development template.
Note the following changes from the original budget and incorporate these to calculate an overall budget analysis
Expenditure:
For the purposes of the simulation – choose four expenditure items to go over cost by 10%.
Income and funding
For the purpose of the simulation, assume a local business who heard about the program has donated an additional $500.
Staffing resources
Physical resources
Total expenditure
Total income and funding
Calculate your final difference from budget and indicate whether you were under or over budget.
Difference in expenditure
Difference in income/funding
Final outcome
Over budget
Under budget
(circle as appropriate)
Section E – Documentation
Make a list of all documentation that may be required during the implementation and monitoring of this program
Name of documentation
Purpose
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