This assignment has been designed to assess your ability to apply the knowledge, skills and tools you are learning about quality to a project. You are required to complete the following steps and present the results in the same order preceded by a short executive summary. Please use the titles provided below for each step as the headings in your submission.
Step
Title
Knowledge/Skill Assessed
Mark
1
Quality Management;
An Organisational Perspective
Understanding success in an organisation
4
Task:
Provide a
ief description of an organisation that provides products or services by projects. You will be working as a project manager in that organisation.
Identify two critical success factors (CSF) for the organisation and 2 key performance indicators (KPI) for each CSF in line with organisation’s vision and mission.
Step
Title
Knowledge/Skill Assessed
Mark
2
Project Definition
The ability to differentiate projects from ongoing operational work
4
Task: Describe a project that will be delivered by the organisation presented in Step 1. The following must be provided in your definition as minimum:
A
ief scope statement (the focus must be on the product of the project)
High level project objectives from the perspective of the above organisation
Important notes:
Operational work is not acceptable. You must be able to distinguish projects from operational work with your cu
ent knowledge of project management. Selecting operational work will immediately disqualify the submission.
Please avoid the following as your project:
o Weddings
o Family trips and parties
o Events of any kind
You can refer to PMBOK Guide 5th edition (page 4) for project examples.
Step
Title
Knowledge/Skill Assessed
Mark
3
Customer and Supplier Identification
The ability to identify the customer and suppliers
4
Task: Identify and
iefly introduce the customer of the project. Identify two departments/functions in your organisation that are considered internal suppliers to your project. Those departments must be critical to the success of your project. Briefly explain your interface with those suppliers.
Step
Title
Knowledge/Skill Assessed
Mark
4
Product Definition
Understanding the interim and final products/deliverables
5
Task: Identify the final product/deliverable and 4 interim products/deliverables for the project. Provide a short description for each.
Step
Title
Knowledge/Skill Assessed
Mark
5
Elicit and Establish Customer Requirements
- The ability to identify and record the requirements and understanding their importance for quality management
- Academic research capability
15
Task:
Ca
y out literature study on requirement collection, recording and tracing in projects context. Present a summary of your study in maximum 400 words.
Explain your methodology to elicit product requirements specific to this project and customer.
List 5 requirements you have established for the final product from the customer. Out of those five requirements, three must be the requirements clearly stipulated by your customer. You need to come up with two requirements that were implied (not explicitly specified) and you have managed to establish. Explain your method of obtaining and verifying the implied and unstated requirements.
Explain how you document and trace the requirements.
Step
Title
Knowledge/Skill Assessed
Mark
6
Quality Planning
Define Metrics and Acceptance Criteria
- Understanding metrics and measurement in project quality management
- Academic research capability
15
Task:
Ca
y out literature study on metrics in the context of project quality management (product-oriented). Present a summary of your study in maximum 400 words.
List at least one metric per requirement. The metrics will be used to assess the degree to which the requirements have been fulfilled.
Define the acceptance criteria for each metric.
Step
Title
Knowledge/Skill Assessed
Mark
7
Quality Planning
Establish the Quality Effort and Cost of Quality
- Understanding cost of conformance and non-conformance
- Process analysis
- Application of quality management tools
- Academic research capability
20
Task:
Ca
y out literature study on cost of quality. Present a summary of your study in maximum 400 words.
Create a process cost model for one of the processes leading to an interim/final deliverable.
Allocate activities as cost of conformance (COC) or cost of non-conformance (CONC)
Calculate and present the costs.
Elaborate on the decisions you would make for prioritising any actions as a result of your analysis.
Step
Title
Knowledge/Skill Assessed
Mark
8
Quality Assurance
- Understanding quality assurance and its difference with quality control
- Application of quality management tools
12
Task:
Select three requirements out of 5 identified above. Demonstrate how the project team ensure they can fulfil those requirements.
Identify and elaborate on at least one preventive action.
Use at least one of the quality tools.
Step
Title
Knowledge/Skill Assessed
Mark
9
Quality Control
- Differentiating inspection from quality control
- Application of quality management tools
12
Task:
Specify and justify what measurements will be taken during quality control for at least two interim products.
Identify and elaborate on at least one co
ective action.
Use at least one of the quality tools.
Step
Title
Knowledge/Skill Assessed
Mark
10
Reflection
- Understanding modern approaches to quality management in project context
- Critical thinking and analysis
5
Task: Reflect on how you believe the following can be achieved in projects:
“Designing customer satisfaction into the product of a project”
Word count: 3000 – 4000
o The word count shall be declared clearly on the cover page by the student.
o The following parts will not be considered in the word count. All other parts (including appendices and tables) will be counted.
Cover page
Table of contents
Bibliography
Page size: A4
Line spacing: 1.5
Font size: 11
Font style: Cali
i
Margins: standard
File format: Please provide the MS Word file (not PDF)