T: XXXXXXXXXXBrisbane) | XXXXXXXXXXMelbourne)
E: XXXXXXXXXX
W: www.newton.edu.au
Brisbane Campus:98 Cleveland Street, Greenslopes QLD4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108Lonsdale Street, Melbourne VIC 3000
BSBWRT301 Write simple documents
Trainer Guide
First published 2020
RTO Works
www.rtoworks.com.au
XXXXXXXXXX
XXXXXXXXXX
© 2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and co
ect. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any e
ors and any suggestions for improvement. Readers are invited to write to us at XXXXXXXXXX.
Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.
Contents
4Introduction
5Assessment Task 1: Knowledge questions
9Assessment Task 1: Checklist
10Assessment Task 2: Project
17Assessment Task 2: Checklist
21Final results record
Introduction
The assessment tasks for BSBCRT611 Apply critical thinking for complex problem solving are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBCRT611 Apply critical thinking for complex problem solving describes the performance outcomes, skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation.
For you to be assessed as competent, you must successfully complete two assessment tasks:
· Assessment Task 1: Knowledge questions – You must answer all questions co
ectly.
· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
· review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
· comply with the due date for assessment which your assessor will provide
· adhere with your RTO’s submission guidelines
· answer all questions completely and co
ectly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
SHAPE \* MERGEFORMAT
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on:
· where this task should be completed
· the maximum time allowed for completing this assessment task
· whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
1. Complete the table outlining reliable information relevant to workplace processes.
2. Describe how legislation may be applicable to workplace problems (provide an example as part of your answer).
3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an example as part of your answer).
4. Identify and describe two critical thinking methods that may be used to identify complex issues in the workplace using the table below (there is an example to get you started).
Method
Description
Interview
This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers.
5. Identify and describe two critical thinking methods that may be used to generate solutions to complex issues in the workplace using the table below (there is an example to get you started).
Critical thinking technique
Description
Brainstorming
This method uses a group of people to think of as many solutions (even the crazy ones) in a predetermined time.
6. Summarise the steps associated with a decision-making process. You may answer using a written paragraph or diagram.
7. List three advantages of addressing complex issues in the workplace.
8. Complete the table outlining the different types of risk that may be associated with pursuing a complex issue in the workplace.
Type of risk
Description
Example
Strategic risk
Compliance risk
Financial risk
Operational risk
9. List three ba
iers to effective decision-making
10. Summarise the requirements for the development and presentation of a
ief and feedback register.
List four bodies you may be required to seek approval from to develop and implement solutions.
Assessment Task 2: Project
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
· a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
· your learning resources and other information for reference
· Project Portfolio template
· Brief outline template
· Self-evaluation checklist
· Simulation Pack (if you need a case study).
Ensure that you:
· review the advice to students regarding responding to written tasks in the Business Works Student User Guide
· comply with the due date for assessment which your assessor will provide
· adhere with your RTO’s submission guidelines
· answer all questions completely and co
ectly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
SHAPE \* MERGEFORMAT
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on:
· where this task should be completed
· how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
11. Carefully read the following:
This project requires you to apply a systematic decision-making approach to address a complex workplace issue of your choice. You are required to:
· Identify a complex issue in consultation with relevant stakeholders
· establish the objectives, advantages, risks and resources required when pursuing solutions to the identified issue
· source reliable information about the identified issue
· generate a range of solutions together with relevant stakeholders
· evaluate and compare solutions to choose the best one
· present the chosen solution to stakeholders for feedback
· refine the chosen solution to seek approval for its implementation.
This project must be based on an existing workplace issue that has numeric and financial data available to illustrate or support the complex issue. You can use the case study business provided to you by your assessor, or you may like to base this on your own business, or a business you are cu
ently working for or are familiar with. It is important that this business has organisational policies and procedures related to your chosen issue or work area already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
You will also need to seek input from people who work for, or are involved, in this business process several times. Fellow students or your assessor can be involved in these meetings and play the roles of process stakeholders as relevant.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
12. Project planning
Make sure you are familiar with the business you are basing this assessment on. If you’re basing this assessment on your own business or a business you work for, it’s important at this step that you identify relevant stakeholders and have your business approved by your assessor.
If you’re basing this assessment on the case study, identify a relevant job role you’ll assume and any relevant stakeholders.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as well as the necessary background information, relevant policies and procedures.
A
ange a meeting with at least one stakeholder associated with the business who may assist you to identify a complex issue. Prepare to use the financial and numeric information at the meeting.
For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders.
13. Stakeholder meeting
Meet with the relevant stakeholder Take notes so you can complete Section 1of your Project Portfolio after the meeting. The meeting should last for approximately 10 minutes.
At the meeting:
· Use the numeric/financial information to discuss issues that fall within the scope of your job role.
· Identify a complex issue to address for the remainder of this assessment.
During the meeting, you will need to demonstrate effective communication skills including:
· Identify and articulating ideas clearly and persuasively
· Use a presenting style and vocabulary to suit the audience and situation
· Seeking the views and opinions of others by active listening and questioning
SHAPE \* MERGEFORMAT
This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
14. Defining the complex issue
Complete Section 1 of your Project Portfolio.
When you complete Section 1, you need to:
· Provide an overview of your chosen business, including:
· The name of the business
· a description of what the business does
· the job role you perform in the business
· Describe the complex issue associated with the business