(
Learner Assessment Pack
)
Learner Assessment Pack
BSBOPS502
Manage business operational plans
Precision Group (Australia)
Level 13, 269 Wickham St, Fortitude Valley 4006 Email:
[email protected]Website: www.precisiongroup.com.au
© 2020 Precision Group (Australia)
BSBOPS502 - Manage business operational plans (Release 1)
(
Learner Assessment Pack
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(
Learner Assessment Pack
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(
BSBOPS502 - Manage business operational plans (Release 1)
Learne
Assessment
Pack
Produced
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July
2020
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BSBOPS502 - Manage business operational plans (Release 1)
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2020
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Overseas Student Information
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Copying for Educational Purposes
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[email protected] or visit www.copyright.com.au for other contact details.
Copyright Notice
No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying.
These terms are subject to the conditions prescribed under the Australian Copyright Act 1968.
Disclaime
Precision Group (Australia) has made a great effort to ensure that this material is free from e
or or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is cu
ent at the time of publication.
Version Control & Document History
Date
Summary of modifications
Version
20 July 2020
Version 1.0 produced following assessment validation.
1.0
Table of Contents
ASSESSMENT DELIVERY 5
LEARNER INFORMATION 6
STEPS FOR LEARNERS 8
REASONABLE ADJUSTMENT 9
RESOURCES REQUIRED FOR ASSESSMENT 10
ACCESSING INTRANET PAGES AND EXTERNAL LINKS 12
ASSESSMENT AGREEMENT 13
ASSESSMENT TASKS 15
Short Answer Questions 17
Practical Assessment 41
Project Assessment 42
Project Overview 42
Part 1. Establish an Operational Plan 44
Part 2. Implement the Operational Plan 73
Part 3. Monitor Operational Performance 83
ASSESSMENT WORKBOOK CHECKLIST 100
Assessment Workbook Checklist 101
RECORDING 104
Record of Assessment 105
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Learner Assessment Pack
Assessment Delivery
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Learner Information
This Learner Assessment Pack is designed for you to complete the assessment for BSBOPS502 - Manage business operational plans (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.
The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.
Each Learner Assessment Pack is made up of four parts: Assessment Delivery
Assessor Information Steps for Assessors
Assessment Agreement Assessment
Contextualisation
Assessment Tasks with Assessor Marking Guide, including:
· Short Answer Questions
· Practical Assessment Assessment Workbook Checklist
Assessment Workbook Checklist Recording
Record of Assessment
Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.
Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.
You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your cu
ent or recent supervisors, or your assessor.
The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.
Records of all aspects of the assessment must be kept in your Learner Assessment Pack
The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).
Steps for Learners
Your Learner Assessment Pack:
1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.
Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.
2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.
3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.
Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.
Reasonable Adjustment
Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability have:
· The same learning opportunities as learners without a disability, and
· The same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:
· Customising resources and assessment activities within the training package or accredited course
· Modifying the presentation medium
· Learner support
· Use of assistive/adaptive technologies
· Making information accessible both before enrolment and during the course
· Monitoring the adjustments to ensure learners needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in ca
ying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.
IMPORTANT:
Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment ve
ally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.
Resources Required for Assessment
To complete the Practical Assessment projects, you will require access to:
· Computer with internet and email access and a working web
owse
· Installed software: MS Word, Adobe Acrobat Reade
· A workplace that will allow you access to:
· Workplace documentation, including:
· Organisational documents that include information on your organisation’s business objectives
· Organisational documents relevant to the development of an operational Plan
· Organisational document relevant to budget allocations for operational plans
· Organisational policies and procedures related to the following:
· Recruiting new employees
· Inducting new employees
· Purchasing physical resources
· Hiring services
· Organisational practices
· Recruiting new employees
· Inducting new employees
· Purchasing physical resources
· Hiring services
· Organisational documents relevant to existing strategies for each of the following:
· Recruiting employees
· Inducting employees
· Employee training and development
· Acquiring physical resources
· Acquiring services
· Protecting intellectual property when recruiting employees
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· Protecting intellectual property when acquiring physical resources and services
· Making variations to operational plans
· Documenting operational performance
· Monitoring operational performance
· Organisational templates, such as:
· Meeting Minutes
· Performance monitoring sheets
· People, including:
· Your Superviso
· At least two clients
· At least two colleagues
· At least two specialist resource managers
Specialist resource managers refer to individuals who take charge of assigning resources and budgets to a project (e.g. human resources manager, equipment resources manager)
· At least two work teams. Each team must be composed of at least three different individuals
· At least two new employees
· Opportunity to develop an operational plan
· Opportunity to implement an operational plan
· Opportunities to monitor the performance of an operational plan
· Opportunity to develop a variation plan
· Legislation relevant to intellectual property
· Regulation relevant to intellectual property
· Eight volunteers to participate in role play activities.
This must include three volunteers with real life experience as specialist resource managers.
· Video camera or a mobile phone with video recording capabilities
· A safe environment to conduct the role play activity
Accessing Intranet Pages and External Links
Throughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness and/or external webpages. Links to these pages are formatted in Blue Text.
To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.
The simulated business, Bounce Fitness, can be accessed by going to http:
ouncefitness.precisiongroup.com.au.
Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).
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Assessment Agreement
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Instructions:
Discuss and accomplish this section with your assessor before commencing then sign the
confirmation at the end of this Agreement.
)
Have you signed off
Delivery Method
Classroom
Small Group
One-on-One
Online
Other (please describe)
Assessment Pathway (for Practical Assessment)
Learner’s Organisation (Pre-assessment meeting conducted)
Simulated Workplace Environment (Contextualised by RTO)
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
Legislation and regulations relevant to operational plans
Workplace documentation and resources relevant to performance evidence
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
I confirm that the activities and assessment completed as part of this unit are my own work, and comply with all relevant copyright and plagiarism rules.
I understand that if there is any doubt of the authenticity of any piece of my assessment, I can be orally examined, and the signatory of evidence records may be contacted.
Learner’s name
Learner’s signature
Date
Assessor’s name
Assessor’s signature
Date
End of Assessment Agreement
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Assessment Tasks
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Tasks
Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.
Contextualisation of Assessments by RTOs
Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.
Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.
Short Answer Questions
(
Bounce Fitness is a premier provider of fitness and wellness in Australia. The business offers
innovative and varied classes to meet any of their clients’ needs. The business cu
ent has fou
fitness centres – the head office in Cairns and other centres in
Brisbane, Sydney and Melbourne.
You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to
oost profit by introducing a new fitness class.
Refer to this scenario when answering relevant SAQs. Relevant SAQs will be ind
icated by the
opening statement: “You are the Centre Manager for Bounce Fitness Brisbane.”
Preliminary Scenario
)
(
You are the Centre Manager for Bounce Fitness Brisbane. Your operational plan will require the
ecruitment of new fitness instructors. You must also seek feedback about whether the
operational plan will be actionable and realistic.
To assist you in complet
ing this task, access the page in the link below:
Job Descriptions
https:
ouncefitness.precisiongroup.com.au/people/job-descriptions
Identify one of each of the following stakeholders involved in the development of you
operational plan:
Colleague
Colleague refers to an individual working in the same Centre as you
Spec
ialist resource manage
Specialist
esource
manage
efers
to
an
individual
who
takes
charge
of
assigning
esources and budgets to a project
Explain how each identified stakeholder is involved in the development of your operational plan.
Question 1
)
Stakeholders
Involvement in the Development of the Operational Plan
Colleague
a. Operation Manage
The operation manager will help in understanding the operations and the premises and then develop the best plan to make the operations effective
Specialist Resource Manage
b. Human Resource Manage
The human resources manager will conduct interviews and other activities to hire the fitness instructors to run the operations at Bounce Fitness
(
You are the Centre Manager for Bounce Fitness Brisbane. You must now manage the
implementation of your completed operational plan. This includes the implementation of
delegated action items and contingencies when risks arise, such as equipment
eaking dow
n.
To assist you in completing this task, access the page in the link below:
Job Descriptions
https:
ouncefitness.precisiongroup.com.au/people/job-descriptions
Identify one of each of the following stakeholders involved in the management of you
operational plan:
Colleague
Specialist resource manage
Explain how each identified stakeholder is in
volved in the management of your operational plan.
Question 2
)
Stakeholders
Involvement in the Management of the Operational Plan
Colleague
a. Fitness Instructors
To make sure that the operational plan is implemented, and everybody is following the same
Specialist Resource Manage
b. Operations Manage
To make sure that the implemented plan is running smoothly
(
You
are
the
Centre
Manage
fo
Bounce
Fitness
Brisbane.
Escalation
points
are
often
involved
in
the creation of operational plans.
Escalation
points
efe
to
processes
established
to
handle
incidents
and
problems
that
need
to
e
esolved at a higher management level.
Fo
an
example
of
Bounce
Fitness’
existing
escalation
points,
access
the
document
in
the
link
elow.
Maintaining Transaction Records Policies and Procedures
https:
ouncefitness.precisiongroup.com.au/policies-and-procedures/finance-policy-
procedures
Explain the involvement of escalation points in the following phases of your operational plan:
Development
Management
Question 3
)
a. Development of your operational plan
The escalation points in the development of the operational plan will be the approvals which will be required to make sure the operational plan is good. The other escalation point will be the number of fitness instructors required and the funds available
b. Management of your operational plan
In the management phase, the escalation points will be the plan which needs to be executed when the operational plan is not going as required
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To assist you in completing this task, access Bounce Fitness from the link below.
Bounce Fitness Homepage
https:
ouncefitness.precisiongroup.com.au
Read the scenarios below about operational plan proposals.
Locate
the
appropriate
information
from
Bounce
Fitness’
files
and
answe
the
questions
that
follow.
Question 4
)
Scenario 1
You are the Centre Manager for Bounce Fitness Brisbane. You must develop a proposal for your operational plan. Your operational plan will include the recruitment of new fitness instructors.
You must access reliable and reputable sources of information to assist you in developing the proposal.
Reliable sources of information provide a thorough discussion on a topic that is based on strong evidence. Reputable sources of information refer to sources that are deemed credible because they consistently provide accurate and reliable information.
Identify two key sources of information you will need to develop the proposal. This must include:
· One resource requirement specialist source
Specialist sources refer to individuals who have significant knowledge and experience on specific fields.
· One Bounce Fitness document
Key sources of information refer to sources that are directly related to the information required in the document.
Explain in your own words why each identified source of information is key to developing the proposal.
Sources of Information
Explanation of Why the Source is Key
Resource Requirement Specialist
a. Head of Fitness Instructor at Bounce Fitness
This is a key source of information because the head will know how many instructors are required and what qualification is to be seen before recruiting anybody.
Online
b. Policy and Procedure Document
The document will be key to identifying what procedures needs to be followed while hiring, and the policies which need to be followed before the recruitment
BSBOPS502 - Manage business operational plans (Release 1)
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Scenario 2
You have finished developing your operational plan proposal and must now present it to relevant stakeholders. Your presentation must include information on how the operational plan can help improve the Centre’s financial circumstances.
Identify two key sources of information you will need to present the proposal. This must include:
· One resource requirement specialist source
· One Bounce Fitness document
Explain in your own words why each identified source of information is key to presenting the proposal.
Sources of Information
Explanation of Why the Source is Key
Resource Requirement Specialist
a. Finance Manage
The finance manager will help in understanding the cu
ent difficulties the centre is facing and how the recruitment will help in overcoming
Online
b. Financial Statement
The financial statements will help in understanding the cu
ent difficulties the firm is facing with a messy operational plan
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(
Explain how an organisation’s existing consultation processes helps in managing an operational
plan.
Consultation
processes
efe
to
steps
and
guidelines
that
an
organisation
follows
when
it
comes
to formal and informal communication channels with relevant stakeholders (e.g. conducting
egularly fortnightly progress update meetings with the team)
Question 5
)
The organization’s existing consultation processes are of great help in managing an operational plan because the process means that the steps and the guidelines are already set for how the organization communicates. This will make sure that the hierarchy is followed while communicating and all the relevant stakeholders are updated about the meetings and the plan which the firm is undertaking to improve the financials and operations.
(
You are the Centre Manager for Bounce Fitness Brisbane.
Operational plans are composed of different parts, including the ones outlined below.
Describe
each
of
the
following
parts
of
an
operational
plan.
Examples
fo
each
part
have
een
provided to assist y
ou.
Question 6
)
Parts of an Operational Plan
Description
a. Procurement Processes
· Keep proper financial records for submission to General
Manager Finance
· Tender a competitive bid for the acquisition of resources required
· The financial records have all the records of the expenses that the firm incu
ed as related to the procurement process to get it funded by the company
· Competitive bid is necessary to identify what cost we can incur to acquire relevant resources
b. Employee Recruitment and Induction Strategies
· Post advertisements for job vacancies on various social media sites
· Provide new employees with copies of policies and
procedures
· To recruit employees the recruitment drives, need to be seen by respective people and to do this the advertisement is the most efficient source because people keep
owsing social media
· The policies and processes document has how the company works and therefore to make sure each new employee understands it
c. Physical Resource and Service Acquisition Strategies
· Select a supplier with mostly good online reviews
· Prioritise service providers that Bounce Fitness has
previously hired
· The acquisition strategy consists of identifying the suppliers with good reviews so that you get good resources
· The resources should be looked at internally first and then go to external
d. Key Indicators of Organisational Performance
· Increase net profit by 5% within the next three months
· Exceed last month’s record for sales leads by 10%
· The key performance indicators help in identifying what metrics will be used to see if the plan was a success or a failure and for this the sales, and net profit increase the most efficient
(
Answe
the
following
questions
about
udget
and
actual
financial
information
using
you
own
words.
Question 7
)
a. Define variances in budget and actual financial information.
The variance in the budget and actual financial information is the difference between the budgeted numbers and the actual number incu
ed. This arises because the budget is an assumption based on various estimations, and the actual numbers are based on actual incur therefore the difference arises.
b. Describe how organisations can use variances to monitor profit.
Organization can use variances to monitor profits by looking at different variance levels, such as a 10% variance in the cost and expenses and see how the profits changes. This helps in preparing yourself for the worst and knowing the impact of variance on profit
c. Describe how organisations can use variances to review productivity performance.
Organizations can use variances to review productivity performance by seeing if the budgeted performance is met or not and if not met what is the variance that has occu
ed, if the variance is more the productivity performance is very bad.
(
Answer the questions below about preparation methods.
Question 8
)
a. Identify one method for preparing operational plans.
The method which can be used is the top-down approach where
b. Describe the identified method for preparing operational plans in your own words.
Here the company objective is at the top, then the strategies are defined and then the operational activities are finalized
c. Identify one method for preparing contingency plans.
Brainstorm ideas
d. Describe the identified method for preparing contingency plans in your own words.
Brainstorming ideas mean that different people will come up with different contingency plans which they think are relevant and then the best one is selected.
(
You are the Centre Manager for Bounce Fitness Brisbane.
To assist you in completing this task, access the document in the link below:
Business Objectives and Key Performance Indicators
https:
ouncefitness.precisiongroup.com.au/infrastructure
usiness-strategy-and-planning-
documents
Identify two objectives of Bounce Fitness that are related to your operational plan.
Explain how your operational plan can help Bounce Fitness achieve each identified objective.
Question 9
)
Business Objectives
How the Operational Plan Can Help Achieve Business Objectives
a. Provide the customers the best service
The operational plan will mean that more fitness instructors are there and therefore each client get specialized attention
b. Competitive Prices
The operational plan will optimize the business and operations which will help in reducing the cost
(
You are the Centre Manager for Bounce Fitness.
To assist you in completing this task, access following documents from the links below:
Performance Management Policy and Procedures
https:
ouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource
Documentation Policy and Procedures
https:
ouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-
policy-procedures
Outline
the
set
of
procedures
unde
each
accessed
document
that
are
elevant
to
documenting
performance.
Identify one type of record associated with each outlined set of procedures.
Record refers to doc
uments used to keep evidences of actions, activities, events, etc.
Question 10
)
Documents
Procedures
Records
Performance Management Policy and Procedures
a. Record all the employee performance on the compute
Daily performance record
Documentation Policy and Procedures
b. Store all the information in the designated computer at the centre
A daily documentation of client routines
(
Identify
two
approaches
to
developing
key
performance
indicators.
The
alternatives
must
co
espond to what Bounce Fitness’ Management is looking for.
Predictive measurements
Working with teams
You are the Centre Manager to Bounce Fitness
Bounce Fitness Brisbane cu
ently has the following obje
ctives:
Generate a 10% increase in sales through boosting gym membership sales
Lower the cost of service delivery by 1% a quarte
The
Centre
wants
to
find
appropriate
approaches
to
developing
Key
Performance
Indicators
(KPIs) that would prioritise the following:
Question 11
)
a. Employee Engagement Level
b. Variance between budget and actual
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You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.
Access the following:
Bounce Fitness
htt
ps:
ouncefitness.precisiongroup.com.au
Fair Trading Act 1989
https:
www.legislation.qld.gov.au/view/pdf/inforce/cu
ent/act-1989-084
Work Health and Safety Act
2011
https:
www.legislation.qld.gov.au/view/html/inforce/cu
ent/act-2011-018
Answer the following questions about legislative frameworks.
Question 12
)
a. Identify one rule from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of each identified rule to your operational plan.
Rule refers to a legal requirement that must be followed.
Legislation
Rule
Relation to the Development of Operational Plans
Fair-Trading Act 1989 (Section 39)
i. The service provided should not be in contravention of the Act
This will ensure that the company do not incur any additional legal cost which will decrease the profits
Work Health and Safety Act 2011 (Section 47)
ii. The instructors must be registered with the respective departments
This will ensure that the law is not
eached and the profits are not hurt
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b. Identify one right from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of each identified right to your operational plan.
Right refers to protections or entitlements given by legal documents.
Legislation
Right
Relation to the Development of Operational Plans
Fair-Trading Act 1989 (Section 39)
i. Right to unfair trading practices
To ensure that there are no unfair trade practices undertaken to make the operational plan viable
Work Health and Safety Act 2011 (Section 47)
ii. Workers and employers are one
To ensure that the workers work the same way as the employers
c. Identify one obligation from each of the legislation sections below that relates to the implementation of your operational plan. Describe the relation of each identified obligation to your operational plan.
Obligation refers to legal duties to pay or do something.
Legislation
Obligation
Relation to the Implementation of Operational Plans
Fair-Trading Act 1989 (Section 39)
i. No undertaking of unfair trade practices
The unfair trade practice should not be undertaken to build the profits
Work Health and Safety Act 2011 (Section 70)
ii. No discrimination
To ensure that new and old employees are treated the same way
(
You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.
Access the following:
Bounce Fitness
https:
ouncefitness.precisiongroup.com.au
Fair Trading (Code of Practice-Fitness Industry) Regulation 2003
https:
www.legislation.qld.gov.au/view/pdf/inforce/cu
ent/sl-2003-0065
Work Health and Safety Regulation 2011
https:
www.legislation.qld.gov.au/view/htm
l/inforce/cu
ent/sl-2011-0240
Answer the following questions about regulatory frameworks.
Question 13
)
a. Identify one rule from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of each identified rule to your operational plan.
Rule refers to a legal requirement that organisations must follow.
Regulation
Rule
Relation to the Implementation of Operational Plans
Fair-Trading Regulation 2003 (Section 9)
i. A sign must be established and displayed
To ensure that no person with ill health joins the centre
Work Health and Safety Regulation 2011 (Section 40)
ii. Work areas should have the workspace
To ensure that more instructors are not hired
b. Identify one right from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of each identified right to your operational plan.
Right refers to protections or entitlements given to an organisation by legal documents.
Regulation
Right
Relation to the Implementation of Operational Plans
Fair-Trading Regulation 2003 (Section 8)
i. Fitness is important
To develop more programs
Work Health and Safety Regulation 2011 (Section 40)
ii. Health and safety of each employee are necessary
To ensure that employers do not neglect the employee’s health
c. Identify one obligation from each of the regulation sections below that relates to the implementation of your operational plan. Describe the relation of each identified obligation to your operational plan.
Obligation refers to an organisation’s legal duty to pay or do something.
Regulation
Obligation
Relation to the Implementation of Operational Plans
Fair-Trading Regulation 2003 (Section 8)
i. Display of Sign
The sign display any activities undertaken
Work Health and Safety Regulation 2011 (Section 40)
ii. Ventilations
Ventilations costs are inputted in the operational plan
(
You
are
the
Centre
Manage
fo
Bounce
Fitness
Brisbane.
You
operational
plan
will
equire
the
ecruitment of a new fitness instructor and purchasing of new equipment.
To assist you in completing this task, access Bounce Fitness from the link below.
https:
ouncefitness.precisiongroup.com.au
Identify
two
policies
and
procedures
elated
to
you
operational
plan.
Describe
the
elation
of
each to your operational plan.
Question 14
)
Policies and Procedures
Relation to Operational Plans
a. Quality of the new equipment should be like the existing machines
This will ensure the quality is good which is the foremost objective of the operational plan
b. Color should match the existing infra colours at the centre
The operational plan states that the infrastructure at the centre will be the same
(
Learner Assessment Pack
)
(
Learner Assessment Pack
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learne
Assessment
Pack
Produced
20
July
2020
© Precision Group (Australia)
) (
40
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learne
Assessment
Pack
Produced
20
July
2020
© Precision Group (Australia)
) (
41
)
(
You are the Centre Manager for Bounce Fitness Brisbane.
Read the scenarios below about workplace practices.
Identify
the
workplace
practice
in
each
scenario
that
is
elated
to
you
operational
plan.
Describe
the relation of each workplace practice to your operational plan.
Question 15
)
Scenario 1
A piece of equipment in Bounce Fitness Brisbane has
oken down from use. The Morning Team of fitness instructors are tasked to purchase a replacement for the equipment as soon as possible. The Morning Team identifies two different suppliers with good reviews online. The first supplier is cheaper but is located two cities from the Centre. The Morning Team decides to purchase from the second supplier, which is slightly more expensive but located in the Centre’s local area.
Workplace Practice
Relation to Operational Plans
a. Buy from the cheapest supplier if the supplies can reach the centre within the stipulated time, and make sure no inconvenience is faced by the customers
This will ensure that when the supplies can reach the centre within the time the cost incu
ed is less
Scenario 2
Bounce Fitness Brisbane is hiring a new fitness instructor for one of its existing classes. Three candidates have been shortlisted for the role and the Human Resource Manager will interview each one of them. They invite the immediate supervisor for the advertised role to join the interview.
Workplace Practice
Relation to Operational Plans
a. Look for the experience the candidate has
. The salary he is expecting
This will ensure that the cost is in check and at the same time the candidate hired is an experienced one.
(
Learner Assessment Pack
)
(
Learner Assessment Pack
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learne
Assessment
Pack
Produced
20
July
2020
© Precision Group (Australia)
) (
4
2
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learne
Assessment
Pack
Produced
20
July
2020
© Precision Group (Australia)
) (
4
3
)
Practical Assessment
The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.
Wherever possible, this assessment must be completed in your own workplace, including the gathering of...