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book 2 .pdf 160 | P a g e  2nd Plant New Industrial Park Luoyang in 2008 FacilitySize:667,000square meters Answer all the following questions: 1. What information would you store on this client in...

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book 2 .pdf

160 | P a g e

2nd Plant New Industrial Park Luoyang in 2008
FacilitySize:667,000square meters
Answer all the following questions:
1. What information would you store on this client in your client database? research relevant
information about the company and document the information you would enter to the database?

2. How would you record communications with the company?

3. Outline a culturally appropriate communication strategy for your dealings with LYC Bearing
Corporation.

4. Create a feedback tool that you can use to review communication strategies with the company.

5. Describe how the collected feedback will be used.

6. What activities would you undertake to establish prefe
ed communication modes?

Communication Activities
1 2 3
Prefe
ed
Methods(Formal):
How Often:
Stakeholders Involved:
Prefe
ed Methods
(Informal):
How often:
Stakeholders Involved:



ook 2 .pdf

161 | P a g e

7. How will your account for time differences in communications with LYC Bearing Corporation?

Time Difference in Communications
Country:
Time Zone:
Difference in Time:
Operating Hours:
Public Holidays:


8. Provide a sample diary entry for one of your communications with the company (simulated).

9. Outline the cultural aspects you will take into account while communicating with a Chinese
company.

10. Create a sample email to the company to introduce a new member of your team.

11. What communication ba
iers are you expecting to encounter and how will you manage these?

12. How will the communication processes be reviewed?





























ook 2 .pdf

159 | P a g e

Task 1 – International Client Case Study/Scenario
This assessment task requires you to:
 establish a database of clients and document a strategy for communicating with these
clients
 build, maintain and improve relationships with international clients over time and keep a
ecord of all communications
 analyse, identify and apply culturally appropriate communication strategies with
international clients
 use feedback from international clients to review communication strategies

Your business is planning to export raw components to LYC Bearing Corporation in China.
LYC Profile
LYC Bearing Corporation was established in 1954.The technical expertise has evolved into engaging
1500 plus engineering personnel and 7000 manufacturing associates. The product range is divided
into nine individual categories with more than 10000 different variants the bearings range extends
from IDs of 8mm up to a maximum OD of 13.5 metres. As a world class bearing manufacturer LYC
takes pride in their quality and maintains their quality assurance certifications namely ISO 9001,ISO
14001,OHSAS18001,TS16949 AS9100B and AAR, LYC cu
ently produce a number of bearing classes
including the P2 class with ranging from 8mm weighing 25.4g to maximum OD of 13.5 meters with a
weight at 32 metric tons. Some of these bearings can consist of as many as 2386 individual
components.
LYC’s mission has been and continues to be to provide its customers with fully integrated solutions
these include Design & Development Manufacturing Testing & Evaluation and an After Market
Service that is second to none.
1st Plant Jianxi District Luoyang in 1954
Facility Size:1,000,000 Square Meters
Answered Same Day Mar 22, 2021

Solution

Sanjeeb answered on Mar 24 2021
144 Votes
Running Header: International Client Case Study/Scenario
International Client Case Study/Scenario
Assessment 1 – International Client Case Study/Scenario
NAME AND STUDENT ID:
UNIT CODE:
UNIT NAME:
CAMPUS:
TERM AND YEAR:
TUTOR
Table of Contents
What information would you store on this client in your client database? Information about the company and document the information you would enter to the database?    2
How would you record communications with the company?    2
Outline a culturally appropriate communication strategy for your dealings with LYC Bearing Corporation.    3
Create a feedback tool that you can use to review communication strategies with the company.    3
Describe how the collected feedback will be used    3
What activities would you undertake to establish prefe
ed communication modes?    5
How will your account for time differences in communications with LYC Bearing Corporation?    5
Provide a sample diary entry for one of your communications with the company.    6
Outline the cultural aspects you will take into account while communicating with a Chinese company.    6
Create a sample email to the company to introduce a new member of your team.    7
What communication ba
iers are you expecting to encounter and how will you manage these?    7
How will the communication processes be reviewed?    8
What information would you store on this client in your client database? Information about the company and document the information you would enter to the database?
LYC Bearing Corporation is a bearing manufacturing organization established in the year 1954. Cu
ently, the organizations have more than 1500 and 7000 engineering professionals and manufacturing associates respectively. There are 10000 varieties of products ranging from 8.5mm to 13.5 meters of bearing products. There are four fully owned manufacturing unit and two joint venture manufacturing units of the organization. The first plant is Plant Jianxi District Luoyang and was established in the year 1954, the second plant is Plant New Industrial Park Luoyang and was established in the year 2008, the third plant is LYC jiangyou luozhou Bearing Co.,Ltd, Jiangyou City,Sichuan and was established in the year 2009, the fourth plant is LYC Shanghai Tieke Bearing Co.,Ltd, Shanghai City and was established in the year 2012. The first joint manufacturing unit is with NTN, NTN-LYC (Luoyang) Precision Bearing Co., Ltd with equal partnership and the second joint venture unit is Jiangsu High Precision Bearing Corporation and have 50% of the ownership rights. The annual sale of the organization is about 35.7 billion yen.
How would you record communications with the company?
Communication is one of an essential element of business so it is important to be recorded. Mainly there are two types of communication one is ve
al and other is non-ve
al. In the ve
al mode of communication is difficult to maintain a record so in case of organization non-ve
al mode of communication is used (Vernon, 2017). E-mails need to be used to communicate vital documents, order details, quotations and confirmation needs to be done via e-mail. All the important communication needs to upload in the drive and an excel file need to be...
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