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1 COIT20251 Assessment 2 Due Date: XXXXXXXXXXWeek 8 Friday (04 May XXXXXXXXXXpm AEST Weighing: XXXXXXXXXX% Word Limit: 2,500 words Objectives • Understand the need for appropriate knowledge audit plan...

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COIT20251 Assessment 2

Due Date: XXXXXXXXXXWeek 8 Friday (04 May XXXXXXXXXXpm AEST
Word Limit: 2,500 words

• Understand the need for appropriate knowledge audit plan
• Develop understanding in knowledge capture, and knowledge codification
• Learn to understand business context and document business processes
• Develop skills in the use of appropriate modelling tools to interpret and analyse the
usiness context for enterprise systems
Learning outcomes Assessed
 Devise an appropriate and comprehensive knowledge audit plan to support business
analysis requirements.
 Use appropriate modelling tools to interpret and analyse the business context for
enterprise systems.
 Critically review approaches to the implementation of enterprise systems within an
organisation and any issues that may arise.
 Appraise the ethical and professional issues relevant to a business analyst.
Assessment Task
In this assessment, you will first of all go through the scenario below.
Auto Accessories (AA) is a small new company selling and distributing vehicle accessories
from an overseas supplier, specialised in attractive, useful and popular items for most
vehicle owners, e.g. colourful decorative car stickers, traffic recording camera, parking
assistance camera viewer, etc. AA has experienced a business growth over the last two years.
ently, all the business administrative and management activities such as sales,
marketing, warehousing, purchasing, staff payroll and customer service are ca
ied out
with little use of information and communication technology (ICT). The administrative staff
notice its importance but finds it hard to market products online, when similar business
started to do so. Presently, an individual price tag is put on each product for sales on the
shelves along all isles. A customer needs help to locate products. Too much time was taken
for the service staff members to help customers about their requests. When a product is sold,
it is recorded on the journal roll at the sales terminal, as well as a receipt printed for the
customer. Stocktaking and reorder is done manually by checking items remaining on the
shelves and recording items to be ordered. If customers want to know the availability of an
item, they have to come to the store or ring and talk to a customer service staff.

The owners seriously consider the need for staying competitive in time of their business
growth in order to effectively retain their regular and new customers. This requires effective
use and management of IT. They need an effective technological solution to solve their
problems, so that they can provide quality services and sustain their business.
Analyse the above scenario, identifying and reporting on the following areas:
1. As a Business Analyst (BA), perform a business knowledge audit particularly about the
functional units, jobs and roles (who, why, how, what, where and when) in the provided
scenario. Provide a
ief statement of the problem and business case from the
perspective of a BA.
2. Identify the information to be collected from people with each functional unit’s job
knowledge and roles, and include knowledge sources for such information (stakeholder
3. Document the business context, the main business processes with functional relation
etween processes, and justify the appropriateness of any useful cited diagram or your
own developed diagram using a modelling tool.
4. Conclude your findings
You will have to create an e-portfolio using a software tool named Mahara. You need to make
it private with a secret URL, should it will requested during the marking process.
You can progressively work on your portfolio creating an e-portfolio and entering your answer.
Once you have finished the entire e-portfolio, you need to hit the Mahara printer image at
ottom of your Mahara webpage to obtain a pdf file for submission and marking purposes.
You will need knowledge from the required topics covered in Weeks 4 – 7. You should
complete the readings suggested in weekly sections provided in the unit Moodle website for
these weeks progressively and attempt different parts of your assessment.
Use other references outside of the suggested readings from credible resources too to support
your presented ideas and strengthen your explanations.
Organisation of e-portfolio
In a single e-portfolio, provide a logical flow of contents. It should have:
1. An introduction
• Introduce the background and business problem, and the contents of the portfolio.
2. Business case
• State the business problem, opportunity for improvement and a business solution
applying ICT in your role of a business analyst.
3. Stakeholder analysis providing knowledge source and data collection required
• Identify the stakeholders and the knowledge sources including documents for data
4. Business context
• Describe the business context for a system solution for the business problem
identified. Use diagrams as necessary.
5. Business processes
• Identify and document the business processes which become part of the system. Use
diagrams as necessary.
6. Conclusion.

Use the Harvard Year Date referencing style. An A
idged Guide to the Harvard Referencing
Style is available through the link:
Assignment Submission
This assessment item must strictly follow the guidelines below.
• For this assessment item, you will initially prepare an e-portfolio with all needed journal
entries (i.e. your answer to each task item in your e-portfolio is regarded as a journal
entry) using the software tool Mahara.
• All contents of your e-journal must be produced on a single Mahara web page, i.e. surely
without any use of tabs, embedded URL links and words/images with hyperlinks in all
the entries. Any variations means your marker will only mark whatever he/she can see
at the time of marking. All students are warned to avoid losing marks by not strictly
following this guideline.
• To prepare work for submission, you hit the Printer (print) button located at the bottom
on your Mahara web page, which will generate a PDF file for your submission.
• You need to upload this PDF file generated from your Mahara for your online
• This assignment must be submitted by strictly following all guidelines above.
Otherwise, you will receive a ZERO mark.
A submission not as an expected PDF file having followed the guidelines above will be
awarded a ZERO mark outright.

Assessment Item 2 Marking criteria
No. Total Marks: 30% Marks
1 Introduction: concise and complete 2
2 Business case: demonstrates a clear
understanding the business problem
3 Stakeholder analysis and identification of
knowledge sources
4 Business context: clear and complete based on the
usiness case
5 Business Process: depiction of main processes and
6 Conclusion 2
7 Appropriate formatting, co
ect spelling and grammar 2

No. Total Marks: 30% Marks
8 Referencing: co
ect in-text referencing and reference
list following Harvard reference style
9 Co
ect use of Mahara for e-Portfolio creation 1
10 Plagiarism (as per policy)
11 Late submission -1.5 mark (5% of total marks) per
working day
Total Marks 30

    Due Date: XXXXXXXXXXWeek 8 Friday (04 May XXXXXXXXXXpm AEST
    Weighing: XXXXXXXXXX%
    Word Limit: 2,500 words
    Learning outcomes Assessed
    Assessment Task
    Organisation of e-portfolio
    Assessment Item 2 Marking criteria
Answered Same Day Apr 30, 2020 COIT20251 Central Queensland University


Soumi answered on May 02 2020
147 Votes
Name of the Student:
Name of the University:
Author’s Note:
Table of Contents
Introduction    2
Background:    2
Business case    2
Problem statement:    2
Opportunity to improve:    3
Business solution applying ICT:    3
Stakeholder analysis    4
Business context    6
Describing the business context for system solution    6
Business process    7
Identifying the business process    7
Conclusion    8
References    9
Knowledge audit provides effort in understanding the position of the organisation. It provides knowledge about the organisational standard in terms of knowledge management as well as the knowledge assets of the organisation. Knowledge audits are necessary for the small businesses that help to analyse the problems of the organisation and opportunities to overcome the problems. In such case, the technologies also help to develop the organisational condition. In organisational development, stakeholders play the major role; hence, in such case the stakeholder analysis can help the business to overcome the problem. For the particular study, Auto Accessories Company is selected that is a small new company, which sell and distribute the vehicle accessories. The background of the company and research are discussed. The business is facing issues that are identified and the opportunities to improve the business are discussed. Stakeholder analysis is done with the identification of business process. The business context for system solution is described also.
Auto Accessories is the small company that is new and sell as well as distribute vehicle accessories. They sell and distribute their popular and attractive items to the most of the vehicle owners. They deal with the overseas suppliers. Some popular items of the company are traffic recording camera, colourful decorative car stickers and parking assistant camera viewer. However, in present days, Auto Accessories (AA) is growing over the last two years. The business administrative and the management activities are ca
ied out with the little help of Information and Communication Technology (ICT). As per the case study, these activities include sales, warehousing and stuff payroll and customer service, purchasing and marketing. The administrative have found that using Information and Communication Technology in the organisation is important but they cannot utilise it appropriately. Regarding this, they are facing some issues, which need to be developed to gain the customer loyalty (case study). Before these, they need to understand the needs of the customers that will help them to develop the products and servicing system.
Business case
Problem statement:
The business utilizes the information and communication technology in administrative and management activities. They need to utilize the technology in marketing the products online. Other companies in the same field are utilizing the information and communication technology to improve their businesses that help those companies to improve the customer loyalty and customer satisfaction rate. Hence, to develop the competitive advantages, the organisation needs to utilize the information and communication technology in their product development and product marketing. They have put their products on their store shelves with individual price tag along all isles. However, as argued by Westin and Ruebhausen (2015), the customers need to locate the products on the store that helps to purchase their necessary things. They keep records of the sales in the journal roll at the sales terminal. Moreover, they provide printed receipt to their customers. It is very time consuming procedure that needs to be developed for the organisational development. Due to lack of technologies, they are unable to provide developed facilities to their customers. If the customers have any query about the items they sold, they need to come to the store or call the customer service staffs that are not a good approach to satisfy the customers.
Opportunity to improve:
The organisation has various to improve their business, as it is a new and small business. As mentioned by Nakagawa and Watanabe (2017), they need to utilize the information and communication technology in their organisation that can help them to develop the organisational culture. Moreover, it will help them to develop the communication with their customers. They need to empower their employees so that they can understand the needs and perceptions of the customers. The management can employ effective leaders, who will be able to guide the employees and training sessions also can be a
anged for the employees that will develop the knowledge and skills of the employees of Auto Accessories. To develop the customer loyalty and customer satisfaction rate, they need to develop the organisational culture first (Bloom et al. 2014). In the initial stage, the development procedure will be cost effective but it will help the company in their future growth. They need to motivate their employees so that they develop the interaction with the customers, which is necessary. Moreover, they can develop the e-commerce strategy to attract more customers. As in present days, most of the customers prefer online shopping; this will be beneficial for the organisation to apply the e-commerce strategy in the organisation (Luftman, Lyytinen and ben Zvi, 2017).
Business solution applying ICT:
Information and communication technology helps the managers and employees to have the information about the organisation on fingertips. This can be achieved via the business reports, memos, spreadsheets and customer databases (Basir and RideTones Inc., 2018). This technology helps the management and administration to maintain the business records. Information and communication technology helps to keep the updated records on the customers, competitors and employees. This helps to develop the communication with the stakeholders. However, ICT can help the business of Auto Accessories in various ways, which are:
Decision-making: Information and communication technology aids decision making, which plays significant role in the organisation. This helps to...

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