CHCCCS007 Develop and implementservice programsPART A: DEVELOP A CONSUMER ENGAGEMENT AND PARTICIPATION PLANINSTRUCTIONS:This task requires that you: develop a plan for consumer participation and engagement so clients of your organisation can be involved in the decision-making process for the development of your service program identify potential barriers to client participation and plan ways in which they can be overcome identify other services and networks and plan consultation identify the broader context of the organisation and how this may impact on service deliveryUse thetemplate provided to complete your plan.Make acopy of your template – you will need it in Part B to consult with yourclients.PART B: CONSULT WITH CLIENTSINSTRUCTIONS:As partof this task you will meet with a group of clients who will attend yourprogram.Yourassessor will allocate these ‘clients’ to you – they will be role played bysome of your classmates.This taskwill require you to: consult with clients using the Consumer Engagement and Participation plan (see Part A) investigate the needs and preferences of your clients as a basis for developing your program address barriers to client participation in your program.Use thetemplate provided below to record the outcomes of the consultation session. CLIENT CONSULTATION Name of organisation Date and time of consultation Who attended the consultation? What client needs were identified? What client preferences were identified? How will diversity be supported? How will clients participate in the development and implementation of the program? Provide a description of the program that will be run. Include an agenda if required. CONSUMER ANDENGAGEMENT PLAN Name of organisation What is the scope of the program to be developed? (include the scope and context for the program to be developed) What is the objective of the program? How does the proposed program align with the overall objectives of the organisation? What impact will this program have on service delivery in the organisation? What is the profile of those who will be accessing the program? What is the purpose of client consultation? Identify at least two barriers to client engagement that might affect how clients can participate in the program. Identify how these barriers will be addressed. Barrier 1: Actions to address Barrier 1: Barrier 2: Actions to address Barrier 2: Other barriers (as identified) Actions to address other barriers: What resources are required for consultation session? Resources: Costs related to each resource: What is the communication strategy for providing information about the program? What is the strategy for receiving ideas and feedback from clients? What is the strategy for obtaining client participation in the development and/or implementation of this program? What is the strategy for valuing and supporting the diversity of client backgrounds? Where and when will the client consultation take place? Venue: Time and date: Expected duration: Are there other stakeholders who should be consulted? Who are they? What arrangements will be made for other stakeholder consultation?

CHCCCS007 Develop and implementservice programsPART A: DEVELOP A CONSUMER ENGAGEMENT AND PARTICIPATION PLANINSTRUCTIONS:This task requires that you: develop a plan for consumer participation and ...

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CHCCCS007 Develop and implement
service programs

INSTRUCTIONS:

This task requires that you:

develop a plan for consumer participation and
engagement so clients of your organisation can be involved in the
decision-making process for the development of your service program

identify potential barriers to client
participation and plan ways in which they can be overcome

identify the broader context of the
organisation and how this may impact on service delivery

Use the
template provided to complete your plan.

Make a
copy of your template – you will need it in Part B to consult with your
clients.

INSTRUCTIONS:

As part
of this task you will meet with a group of clients who will attend your
program.

Your
assessor will allocate these ‘clients’ to you – they will be role played by
some of your classmates.

This task
will require you to:

consult with clients using the Consumer
Engagement and Participation plan (see Part A)

investigate the needs and preferences of your
clients as a basis for developing your program

Use the
template provided below to record the outcomes of the consultation session.

CLIENT CONSULTATION

Name of organisation
Date and time of consultation
Who attended the consultation?
What client needs were identified?
What client preferences were identified?
How will diversity be supported?
How will clients participate in the development and implementation of the program?
Provide a description of the program that will be run. Include an agenda if required.

CONSUMER AND
ENGAGEMENT PLAN

Name of organisation
What is the scope of the program to be developed? (include the scope and context for the program to be developed)
What is the objective of the program?
How does the proposed program align with the overall objectives of the organisation?
What impact will this program have on service delivery in the organisation?
What is the profile of those who will be accessing the program?
What is the purpose of client consultation?
Identify at least two barriers to client engagement that might affect how clients can participate in the program. Identify how these barriers will be addressed.	Barrier 1:		Actions to address Barrier 1:
	Barrier 2:		Actions to address Barrier 2:
	Other barriers (as identified)		Actions to address other barriers:
What resources are required for consultation session?	Resources:		Costs related to each resource:
What is the communication strategy for providing information about the program?
What is the strategy for receiving ideas and feedback from clients?
What is the strategy for obtaining client participation in the development and/or implementation of this program?
What is the strategy for valuing and supporting the diversity of client backgrounds?
Where and when will the client consultation take place?	Venue:	Time and date:		Expected duration:
Are there other stakeholders who should be consulted? Who are they?
What arrangements will be made for other stakeholder consultation?

Answered Same Day Oct 14, 2022

Banasree answered on Oct 15 2022

63 Votes

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