Chapter 15 - Read the Problem-solving application case, pages XXXXXXXXXXof the text,Barnes & Noble Faces Its Last Chapter,and answer the three Discussion Questions that follow the reading. In your submission use headings that correspond to the questions.
Answer these Discussion Questions:
Define the problem: Remember that the problem is the gap between the desired and the current state. State the problem as the gap and be sure to consider all 3 levels and if one is a more important focus on it for parts 2 & 3.
Identify the causes of the problem: Use the procedure in step #2to determine the cause and explain why?
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