BSBINN601 Task 1.docx
Task 1 – Case Study and Change Management Plan
Instructions to Learners:
• This summative assessment can be completed in class or at any other convenient
location.
• Students are required to complete this task using digital tools and ensure to submit in
an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.
• Please use the following formatting guidelines to complete this assessment task:
Font Size: 12; Line Spacing: Double; Font Style: Times New Roman
• Assessment activities can be completed either in real workplace environment or in a
simulated environment such as your classroom. In both cases, appropriate evidence of
the assessment activities must be provided.
Instruction to Assessors:
• You must assess student’s assessment according to the provided Marking Criteria.
• You must complete and record any evidence related to assessment activities including
ole-plays and presentations using appropriate forms which must be attached with
student assessment submission.
• You must provide students with detailed feedback within 10 working days from
submission.
Your organisation's CEO has decided to implement a new administration system into the company. He
has requested that you prepare a document outlining all the issues that he might face in relation to
a
iers for change from staff members.
Your task is to outline in table format the possible ba
iers that might be faced along with proposed
methods of managing or dealing with these ba
iers.
Ensure your answers are comprehensive and they consider the full range of ba
iers that staff
members might face in this situation.
Create a change management plan to implement the new administration system. The following may
e used as a template:
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Change Management Plan Template
Note: Delete the prompts under each heading before submitting your plan.
Introduction
Provide background, link to strategic goals and other changes
Project Sponsor
This person leads the change project and is accountable for ensuring the project and change plan are
implemented
Project Objectives
Detail what the project will achieve.
Change Objectives and Principles
Provide details of:
• What the change process will achieve [e.g. information sharing, engagement, input into
system changes];
• Principles that underpin the change plan [e.g. inclusiveness/consultation, timeliness]; and
• Ethical issues that need to be considered and how the change plan will address them.
Change Plan Elements
What are the main elements in the change plan? [e.g. people/culture, systems/technology,
documentation, positions
oles, process, skills] Each of these elements may require a particular focus
in the change plan.
Rationale for the Change
List the drivers and constraints for change.
What are the risks for the change process?
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Key Stakeholder Analysis
Identify the key stakeholders [consider staff, other work units in SCU, management, unions, students
and other clients] and:
• Analyse their response to the change [e.g. what will be their main concerns/fear, where is
there likely to be support for the change];
• Identify their needs in terms of change management and consider the style of
communication required [language style & level]; and
• Identify the prefe
ed media for communicating or consulting with them about the change
[e.g. sessions involving dialogue about the changes, newsletters,
iefings from project team
members, frequently asked questions].
Assessment of Readiness to Change
Comment on the status of the change so far [e.g. is there a high level strategy in place that
stakeholders are already aware of and committed to that provides a framework for the change]?
What elements might support the change [e.g. dissatisfaction with cu
ent processes; a workplace
culture that supports change and innovation]?
Is there strong senior support for the change?
Key Change Messages
Identify about 6 key messages to convey about the change process, being upfront about gains and
losses. Consider:
• What will be gained/lost for the key stakeholder groups in the change process;
• The messages from the stakeholder perspective;
• What will be their main concerns; and
• Presenting changes in a positive light even whilst acknowledging loss.
Identify Change Elements
Structures/Processes/Responsiblities/Resources/Timeframes/Performance Measures
Consider the need for particular change support structures [e.g. a change team, super users/specialists
who are trained first and can support people in the workplace, involvement of users/key stakeholders
at various stages, change champions in the workplace].
Consider if there is a need for transitional a
angements to support and whether the introduction of
the change process needs to be staged.
What will be the impact on workloads and how will these be managed?
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Develop Change Plan
Develop a change plan including performance measures [how will you know the change plan is
effective?]. Ensure the plan is adequately resourced.
Actions Who When Performance Measures
Consolidation
Ensure policies, procedures and performance measures reinforce the changes.
Remove organisational ba
iers to the change.
Reinforce how changes have provided benefits.
Evaluation
How will the change be evaluated in relation to the achievement of the planned objectives?
How will the change management processes be evaluated – consider summative as well as final
evaluations, how can you assess your change management strategies as you implement them?
How will the evaluation outcomes be circulated and promoted to stakeholders?
How will evaluation outcomes be used in other organisational processes?
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T A S K 1 – MA RK I N G C RI T ERI A
BSBINN601 - Lead and manage organisational change S NYS
Learner’s name:
Assessor’s name:
Observation Criteria S NS
Undertook risk analysis and apply problem solving and innovation skills to
identify ba
iers to change and agree and record mitigation strategies
Developed change management project plan
Developed communication or education plan, in consultation with
elevant groups and individuals, to promote the benefits of the change to
the organisation and to minimise loss
Consulted with relevant groups and individuals for input into the change
process
Identified and responded to ba
iers to the change according to risk
management plans
Feedback to Learner:
Assessor’s Signature: Date:
Instructions to Learners:
This summative assessment can be completed in class or at any other convenient location.
Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.
Please use the following formatting guidelines to complete this assessment task:
Font Size: 12; Line Spacing: Double; Font Style: Times New Roman
Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.
Instruction to Assessors:
You must assess student’s assessment according to the provided Marking Criteria.
You must complete and record any evidence related to assessment activities including role-plays and presentations using appropriate forms which must be attached with student assessment submission.
You must provide students with detailed feedback within 10 working days from submission.
Task 1 – Marking CRiteria
BSBINN601 Task 2.docx
Task 2 – Managing Organisational Change
Instructions to Learners:
• This summative assessment can be completed in class or at any other convenient
location.
• Students are required to complete this task using digital tools and ensure to submit in
an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.
• Please use the following formatting guidelines to complete this assessment task:
Font Size: 12; Line Spacing: Double; Font Style: Times New Roman
• Assessment activities can be completed either in real workplace environment or in a
simulated environment such as your classroom. In both cases, appropriate evidence of
the assessment activities must be provided.
Instruction to Assessors:
• You must assess student’s assessment according to the provided Marking Criteria.
• You must complete and record any evidence related to assessment activities including
ole-plays and presentations using appropriate forms which must be attached with
student assessment submission.
• You must provide students with detailed feedback within 10 working days from
submission.
For this assessment you must complete the following written activity.
You have been provided with a template for you to use for the change management plan below.
Select one change:
• Human resource restructure for efficiency
• Implementing a new rostering system and structure
• Expanding to international markets
Your task is to choose from the above list a change that could be required by a business and then
complete the following report outlining the following:
• How you could identify the need for the change?
• Develop the change management strategy for the required change?
• Discuss how you would implement the change into the business?
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This assessment includes:
• Research on policies and procedures relating to change management
• Trends associated with the change
• Performance gaps that may be related to the change
• A change management plan
• Resource required for the change
• Communication and consultation strategies
• Training required to implement the change
• Evaluation methods
Submit your full report and change management plan for Assessment.
Change Management Plan Template
Note: delete the prompts under each heading before submitting your plan.
Introduction
Provide background, link to strategic goals and other changes
Project Sponsor
This person leads the change project and is accountable for ensuring the project and change plan are
implemented
Project Objectives
Detail what the project will achieve.
Change Objectives and Principles
Provide details of:
• What the change process will achieve [e.g. information sharing, engagement, input into
system changes];
• Principles that underpin the change plan [e.g. inclusiveness/consultation, timeliness]; and
• Ethical issues that need to be considered and how the change plan will address them.
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Change Plan Elements
What are the main elements in the change plan? [e.g. people/culture, systems/technology,
documentation, positions
oles, process, skills] Each of these elements may require a particular