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Assignment Overview The Organization and Conflict Resolution Organizations have developed structured models to facilitate decision-making, for nearly all aspects and functions, pertaining to their...

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Assignment Overview

The Organization and Conflict Resolution

Organizations have developed structured models to facilitate decision-making, for nearly all aspects and functions, pertaining to their business world. It was only a matter of time, before organizations would continue this trend and develop a structured model for dealing with conflict.

The basis of a good model, is that it takes into consideration the major factors and players affecting the subject of the model.

Dr. Jessica Jameson has done just that, and in her article (below), she presents a comprehensive picture of the sources and conflict resolution strategies, within an organization.

Note: Article is offered with the author's permission as of 19SEP11. For the full text article, click Toward a comprehensive model for the assessment and management of intra-organizational conflict: Developing the framework.

Case Assignment

Please read - Jameson, J. K XXXXXXXXXXToward a comprehensive model for the assessment and management of intra-organizational conflict: Developing the framework. International Journal of Conflict Management; Bowling Green; Jul 1999; Abstract: This paper presents the theoretical rationale for further development of a model for the assessment and management of intra-organizational conflict. The purpose of such a model would be to assist employees, managers, human resource practitioners and external service providers in selecting the most appropriate conflict management strategy for a given conflict. It is suggested that a contingency-based model of strategy selection must include attention to characteristics of the conflict, desired outcomes of the participants and awareness of available conflict management strategies. By expanding the range of conflicts and conflict management strategies typically included within a single model, the framework presented forms the basis of a comprehensive model for dealing with intra-organizational conflict.

After carefully reading through the Module background material, and all of this article, please answer (in at least 3 content pages), the following questions:

  1. The desired outcomes of disputants in conflicts include (but are not limited to): fairness, efficiency, effectiveness, and participant satisfaction.
  2. Please elaborate on the importance of: fairness, effectiveness, and participant satisfaction.
  3. The three Major Conflict Resolution Strategies proposed by the author are: interest-based, rights-based, and power-based strategies.
  4. Please elaborate on the concept behind interest-based and power-based strategies.

Assignment Expectations

  1. Focus and address the case questions directly.
  2. Identify between the outcomes and the strategies.

I would like to see your opinions and insight regarding the importance and concepts of the outcomes and strategies detailed above respectively.

I need 3 pages, 4-5 in-text citations, APA, 4-5 references

Answered Same DayMar 08, 2020

Solution

Sarah answered on Mar 11 2020
90 Votes
1
Running Head: THE ORGANIZATION AND CONFLICT RESOLUTION
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THE ORGANIZATION AND CONFLICT RESOLUTION
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Outcome of disputants in conflicts
The desired outcome of the disputants from the conflict is to get a solution to the problem and to ensure that such problems are not arising again in the future. The outcome is expected to be fair that is it should be biased so that the outcome is acceptable and will be value adding. It is not possible for the desired outcome to be always satisfying to both the parties. Therefore the outcome should be satisfactory by the disputants and will not pave the way for future confusion (Katz Jameson, 1999).
The outcome should aim at improving the efficiency and effectiveness of the disputants. It is expected that the outcome should be value adding to the organization and improves the overall performance of the organization and improves the coordination and cooperation among the employees. It should result in forming a framework that will result in avoiding such conflict in the future and can even lead to changes in the policies and procedures of the organization that can enhance the overall work experience of the disputants (Nordin, Sivapalan, Bhattacharyya, Ahmad, & Abdullah, 2014).
Importance
Fairness
When two parties or individuals in the organization involved in the conflict both the parties will have their respective concerns that are justifiable and acceptable (Katz Jameson, 1999). It is essential to obtain a neutral opinion for all such conflicts so that the conflict can be solved. If they are biased and is inclined towards one party and not considering the views of other parties, then it will result in creating more issues for the entire organization. There are chances where it can result in more legal issues for the company.
Effectiveness
The conflict resolution should aim at improving the relationship between the related parties. If they are not improving the...
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