Assessment
Task 3
Develop critical thinking in others
BSBCRT511
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have co
ectly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID numbe
Student signature
Date
Task Numbe
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily completed and submitted the following:
· Report in Task 3.1
☐
☐
☐
Demonstrated ability to:
· Collect and analyse feedback from individuals and teams on critical and creative thinking opportunities
· Identify additional support required for teams and individuals
· Develop recommendations for improvements in future learning a
angements according to relevant legislation and organisation policies
This is evidenced by:
· Report in Task 3.1
☐
☐
☐
Task Outcome: XXXXXXXXXXSatisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration 2
Task 3 – Monitor and improve thinking practices 5
Task 3.1 Monitor and improve thinking practices 7
References 10
Task 3 – Monitor and improve thinking practices
Task summary and instructions
What is this assessment task about?
This task builds on Task 2.
You have been engaged as a consultant by MMI Professional Education to support the development of critical thinking skills in departmental managers.
You are required to:
1. Analyse and evaluate critical and creative thinking in the organisation
2. Establish an environment that encourages critical and creative thinking in the organisation
3. Monitor and improve thinking practices
Task 3 focuses on point 3.
This task comprises of the following assessment methods:
· Product-based ☒
· Direct observation of Role-Play ☐
· Case Study ☒
· Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Collect and analyse feedback from individuals and teams on critical and creative thinking opportunities
· Identify additional support required for teams and individuals
· Develop recommendations for improvements in future learning a
angements according to relevant legislation and organisation policies
You are required to address the following:
· Task 3.1 Monitor and improve thinking practices
· Analyse, evaluate and provide recommendations about the scenarios provided
What do I need to do to complete this task satisfactorily?
· submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner,
· use your own words and reference sources appropriately,
· meet the word count where required,
· use the scenario provided,
· use the templates provided where required,
· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,
· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications
You must delive
participate in:
· NA
You must submit to GOALS
· Report
Resources and equipment
· Computer with Internet access
· Access to Microsoft Office suites or similar software
· Learning material
· Scenario for assessment as provided
· Appendices as provided
· Relevant policies and procedures as provided
· Templates as provided
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be a
anged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Complete the following activities:
Task 3.1 Monitor and improve thinking practices
Assume that you are now three months into implementing initiatives to develop critical and creative thinking skills in the management team.
The following scenarios occu
ed:
SCENARIO A
The CEO informs you that the Marketing Manager submitted an issue report about a seminar for education agents that his team is organising. The CEO is disappointed by how the Marketing Manager is handling the issue because he is not proposing any innovative solution: ‘He is simply not going to use the show bags. What are we going to do with 500 show bags made specifically for this event?’ he says.
See the report filed by the Marketing Manager below:
Issue Report
Date
April 23 20XX
Department
Marketing
Issue
Delay – show bags delivery for the Education Agent Seminar on Sunday, May 16, 20XX
Issue Register I3520XX
Issue reported by
Mark Lawson – Marketing Manage
Issue description
The show bags for the event will a
ive two weeks late and be delivered on the Saturday before the event.
The event set-up is scheduled for Friday at the event venue. There is no budget allocated to pay staff to work after hours on Saturday to fill the show bags with the merchandise and information material.
Recommendation – remedial actions
Use plain paper bags.
Do not use the show bags.
Decision Make
CEO
Approval
CEO
Approval date
Signature for approval
Issue resolution responsibility, timelines and allocated budget as identified by the Program Sponso
Closure date
You have received the following feedback about the Marketing Manager:
· Works long hours and starts working again very early in the morning
· Low productivity
· His team does not feel supported
· He does not consider process improvement a priority
· The marketing team is not involved in the decision-making
· The Marketing Manager is jovial and engaged when working with the other departmental manage
SCENARIO B
You have followed the organisational policy and procedures and introduced the departmental managers and their teams to the training programs listed below
You collected the following feedback:
· 1- Online induction for newly appointed team members
Feedback: The online induction is well structured; however, it is generic. It does not address the specific needs of the individual teams.
· 2- Engaged guest speakers to meet with the teams every two months to address different topics such as:
· Design Thinking
· Decision-Making
· Communicate effectively
· Active listening
Feedback: Participation in these events is low (45%) because teams prefer to stay back and work on their daily tasks.
· 3- Monthly ‘Think Tank’ meeting with the departmental managers, CEO, and the CFO to discuss issues and improvements.
Feedback: The initiative has been successful; however, it runs for too long (3 hours rather than 2 hours).
· 4- Established a reward program with a budget of $1,000/months to reward the best team (criteria: adherence to policies and procedures, the achievement of monthly milestones, meet budget, have the lowest number of issues reported).
Feedback: Teams welcomed the initiative; however, they think that the criteria do not reward teams that succeeded against challenging circumstances by applying critical and creative thinking skills.
Develop a report (Template 1) in the form of personal notes to evaluate the two scenarios, determine lessons learned and provide recommendations for improvement.
XXXXXXXXXXwords in total)
Template 1 -Report
Report
SCENARIO A
· What support does the Marketing Manager require?
· What solution would you propose for the issue described in the issue report in Scenario A?
· What advice would you give the Marketing Manager to improve his critical and creative skills?
· What advice would you give the Marketing Manager to improve his work relationship with the team?
· How could the Marketing Manager better support his team?
· What learning a
angements would you organise for the Marketing Manager?
· What lessons can be learned from this scenario?
SCENARIO B
· What would you improve in each initiative?
· What lessons can be learned from this scenario?
· What recommendations would you give for improvements in future learning a
angements according to relevant legislation and organisation policies?
References
Please include your references below:
(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)
BSBCRT511 - Develop critical thinking in others V3 2021
Page 4
RTO Provider: XXXXXXXXXXCRICOS Code: 02672K
greenwichcollege.edu.au
Assessment
Task 1
Develop critical thinking in others
BSBCRT511
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have co
ectly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID numbe
Student signature
Date
Task Numbe
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Question
Marking Sheet - Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S
NYS
DNS
Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task Outcome: XXXXXXXXXXSatisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Question 1 6
Question 2 6
Question 3 7
Question 4 7
Question 5 7
Question 6 8
Question 7 8
Question 8 8
References 9
Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about?
This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the