Assessment Task 2 Develop and use emotional intelligence BSBPEF502 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document...

Assessment
Task 2
Develop and use emotional intelligence
BSBPEF502
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have co
ectly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
    Unit Title
Unit Code
    Student name
    
    Student ID numbe
    
    Student signature
    
    Date
    Task Numbe
    
    
    ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
    Marking Sheet
Completed successfully
Did the student satisfactorily:
    Comments
    Y
    N
    DNS
    The student has satisfactorily completed and submitted the following:
· Criteria to evaluate emotional strengths and weaknesses in Task 2.1A
· Emotional diary entry with daily reflection in Task 2.1B1
· Reflection on the emotional diary in Task 2.1B1
· Reflection on past event in Task 2.1B2
· Feedback on emotional strengths and weaknesses from friends/colleagues in Task 2.1B3
· Outcome of tests in Task 2.1B4
· Self-assessment of emotional strengths and weaknesses against established criteria in Task 2.1C
· Summary of emotional stressors in the workplace with strategy to respond to them in Task 2.2A
· List of opportunities to express thoughts and feelings in the workplace in Task 2.2B
· Action plan in Task 2.2B
· Social media post in Task 2.2B
    
    ☐
    ☐
    ☐
    Demonstrated ability to:
· Develop evaluation criteria for assessing emotional strengths and weaknesses
This is evidenced by:
· Criteria to evaluate emotional strengths and weaknesses in Task 2.1A
    
    ☐
    ☐
    ☐
    Demonstrated ability to:
· Assess emotional strengths and weaknesses against evaluation criteria
· Identify and analyse potential emotional stressors in the workplace
· Identify methods for responding to emotional stressors
This is evidenced by:
· Emotional diary entry with daily reflection in Task 2.1B1
· Reflection on the emotional diary in Task 2.1B1
· Reflection on past event in Task 2.1B2
· Feedback on emotional strengths and weaknesses from friends/colleagues in Task 2.1B3
· Outcome of tests in Task 2.1B4
· Self-assessment of emotional strengths and weaknesses against established criteria in Task 2.1C
    
    ☐
    ☐
    ☐
    Demonstrated ability to:
· Identify and analyse potential emotional stressors in the workplace
· Identify methods for responding to emotional stressors
This is evidenced by:
· Summary of emotional stressors in the workplace with strategy to respond to them in Task 2.2A
    
    ☐
    ☐
    ☐
    Demonstrated ability to:
· Identify workplace opportunities for others to express their thoughts and feelings
This is evidenced by:
· List of opportunities to express thoughts and feelings in the workplace in Task 2.2B
    
    ☐
    ☐
    ☐
    
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
    Student Name:
    Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration    2
Task 2 – Prepare to develop emotional intelligence    6
Task 2.1 Develop awareness of own emotional intelligence    9
Task 2.2 Plan to develop emotional intelligence in the workplace    14
References    15
Appendix 1 – Scenario    15

Task 2 – Prepare to develop emotional intelligence
    Task summary and instructions
    What is this assessment task about?
    You have been engaged as an MMI Professional Education consultant to support emotional intelligence development in departmental managers.
You are required to:
1. Prepare to develop emotional intelligence
2. Develop emotional intelligence
3. Promote the development of emotional intelligence in others
Task 2 focuses on preparing and planning tasks to promote and implement emotional intelligence in the workplace.
Please note that the performance evidence requirements of this unit of competency require students to:
· Demonstrate emotional intelligence in relation to at least two different work tasks
· Promote the development of emotional intelligence in others in at least one occasion
This assessment has been designed to meet those requirements.
This task comprises of the following assessment methods:
· Product-based ☒
· Direct observation of Role-Play ☐
· Case Study ☐
· Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Develop evaluation criteria for assessing emotional strengths and weaknesses
· Assess emotional strengths and weaknesses against evaluation criteria
· Identify and analyse potential emotional stressors in the workplace
· Identify methods for responding to emotional stressors
· Identify and implement workplace opportunities for others to express their thoughts and feelings
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following:
· Task 2.1 Develop awareness of own emotional intelligence
· Determine criteria to evaluate emotional strengths and weaknesses
· Assess your own emotional intelligence strengths and weaknesses
· Task 2.2 Plan to develop emotional intelligence in the workplace
· Identify emotional stressors in the workplace and develop strategies to respond to them
· Identify opportunities to express thoughts and feelings in the workplace and implement them
    What do I need to do to complete this task satisfactorily?
    · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner,
· use your own words and reference sources appropriately,
· meet the word count where required,
· use the scenario provided,
· use the templates provided where required,
· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,
· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
    Specifications
    You must delive
participate in:
· Request feedback to friends and colleagues about personal emotional strengths and weaknesses as part of the learning journal
You must submit to GOALS
· Criteria to evaluate emotional strengths and weaknesses
· Emotional diary entry with daily reflection
· Reflection on the emotional diary
· Reflection on past event
· Feedback on emotional strengths and weaknesses from friends/colleagues
· Outcome of tests
· Self-assessment of emotional strengths and weaknesses against established criteria
· Summary of emotional stressors in the workplace with strategy to respond to them
· List of opportunities to express thoughts and feelings in the workplace
· Action Plan
· Social media post
    Resources and equipment
    · Computer with Internet access
· Access to Microsoft Office suites or similar software
· Learning material
· Scenario for assessment as provided
· Appendices as provided
· Relevant policies and procedures as provided
· Templates as provided
    Re-submission opportunities
    You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be a
anged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Complete the following activities:
This task is designed to prepare you to support others in developing emotional intelligence and promote emotional intelligence in the workplace.
To complete this task, you will assume that your class is the MMI's workplace, and therefore some of your classmates will play the role of MMI's departmental managers when required and as instructed.
Task 2.1 Develop awareness of own emotional intelligence
A. Evaluation criteria
Develop four (4) criteria for assessing emotional strengths and weaknesses.
Document the four criteria in the table below.
    Criteria
    1
    Self-Awareness- Self-awareness makes on individual more aware about oneself and they are able to understand their emotions which is an effective to denote the strength and the weakness of an individual emotion (Kotsou et al., 2018). They are confident enough because for they trust they are intuition and it makes them understand their emotional strengths. It is able to ensure emotional impulses and help the individual to perform better.
    2
    Self-Regulation- This ensures the ability of the individual to control the emotion and the impulses. This also ensure the people who self-regulate typically and don't allow themselves to become too angry or jealous and they don't make impulsive work careless decisions (Kanesan et al., 2019). This is an effective criterion that influences the strength and weakness of the emotions of an individual.
    3
    Motivation- People with high degree of emotional intelligence are usually motivated and this ensures the strength and weaknesses of an individual emotion. They are willing to defer immediate results for the long-term successes they are highly productive and love a challenge under very effective in whatever they do.
    4
    Empathy- People with the high degree of emotional intelligence are usually motivated and this is the effective criteria for ensuring the strength and weakness of an individual’s emotion. Empathy is also the ability to identify what an individual once or needs on the basis of the viewpoints of those around us. People with empathy also ensure for a good at recognising the feelings of others and it also ensure that they are empathetic towards managing relationships and listening to others (McCan, 2018).
B. Learning Journal
As a leader, you must lead by example. Furthermore, when supporting others in developing emotional intelligence, you should be aware of your emotional strengths and weaknesses.
This task will assist you in self-assess your emotional intelligence, helping you to determine areas for improvement.
Complete a learning journal (Template 1) by week 3 of class.
You will use this learning journal when completing task 3.1 in Assessment Task 3.
Complete the Learning Journal as instructed.
Template 1 – Learning journal
1. Emotional Diary
Keep a diary for three days. For each day:
· Document events related to your cu
ent workplace, your behaviour and the behaviour of others at work
· If you have not worked that day, document significant events from your daily life and interact with others
· Reflect on your diary entry at the end of each day
Note: overall, the diary should cover both your personal and professional life.
For each day, address all the following points:
· Describe the event and/or behaviour
· Describe any interaction with others
· Describe the feelings you felt
· Reflect on and describe the impact the event and/or behaviour had on you (positive and negative feelings)
· Reflect on and describe what impact you had on other people (positive and negative feelings)
· Reflect on what may have caused/triggered a positive and/or negative emotion in you
    Day
    Diary entry
    Reflection
    1
    I engage with an argument regarding particular aspect with one of my colleagues in the workplace. I try to force my understanding regarding a particular aspect to others in the workplace and focus on the things that I felt good for the situation that came up.
    I was very dominated at that point and never try to understand what the others was trying to contemplate about the particular situation. I was only determined about my understanding and my contemplation about the particular aspect. This was not only inherent on the perspective of I had in my mind but I never made a compromise to understand but others were trying to say. I was not able to control my feelings and reacted rudely which was indeed unwanted action that happens...