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Assessment Task 1(BSBMGT517) Assessment Task 1 BSBMGT517 Manage operational plan Develop an operational plan Submission details Candidate’s name Phone no. Assessor’s name Phone no. Assessment site...

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Assessment Task 1(BSBMGT517)
Assessment Task 1    BSBMGT517 Manage operational plan
Develop an operational plan
Submission details
    Candidate’s name
    
    Phone no.
    
    Assessor’s name
    
    Phone no.
    
    Assessment site
    
    Assessment date/s
    
    Time/s
    
The assessment task is due on the date specified by your assessor. Any variations to this a
angement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
Performance objective
You will demonstrate skills and knowledge required to develop operational plans in consultation with key stakeholders.
Assessment description
In response to a simulated business scenario, you will research resource requirements and develop (or amend) an operational plan in consultation with relevant stakeholders. As a part of the development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance with organisational requirements.
Procedure
1. Read the BBQfun scenario information provided in Appendix 1 and the BBQfun simulated business documentation provided by your assessor.
2. Write a
ief summary of the BBQfun operational environment that includes:
a. an outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan (available on pages 14–16)
. an outline of the BBQfun policies and procedures that directly relate to the operational plan
c. an explanation of the role of an operational plan in achieving the successful implementation of the e-commerce strategy
d. a discussion of your intention to either develop a new operational plan for BBQfun, or to amend the existing operational plan; support your discussion with reference to different methods and models for developing operational plans – such as methods for setting goals, outlining actions, identifying risk and monitoring performance.
3. Research resource requirements for implementation of e-commerce strategy.
4. A
ange with your assessor to participate in two resourcing consultation role-plays.
5. Participate in consultation role-plays with relevant personnel to determine resourcing needs. You will role-play with the:
a. Sales and Marketing Manager – prepare to discuss human resourcing requirements
. Technology consultant – prepare to discuss physical resourcing requirements related to development of e-commerce website.
Note: During consultation, ask questions and encourage the personnel to provide information.
6. Develop an action plan for the implementation of the e-commerce strategy. In your plan include:
a. physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type)
. human resourcing (all major steps, e.g. recruiting, training, communication)
c. timelines and milestones for implementing the e-commerce strategy
d. consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders).
An example action plan template is provided in Appendix 2.
Ensure plans adhere to organisational requirements set out in the scenario and in relevant policies and procedures.
7. Develop performance indicators for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to e-commerce strategy. Develop a balanced scorecard for an e-commerce customer service representative including three KPIs and associated targets.
Note: The cu
ent budget and operational plan for BBQfun is located in Appendix 1. A balanced scorecard template is located in Appendix 3.
8. Identify at least three risks to the implementation of the operational plan and develop a contingency plan for each risk (you may use the contingency plan template provided in Appendix 4). Risks must include:
a. one risk due to employee underperformance
. one risk related to management of intellectual property (IP)
c. one risk due to
each of health and safety compliance responsibilities.
9. Develop a proposal for resourcing to be presented for approval to the Operations General Manager. Include in your proposal:
a. description of proposed implementation of resourcing
.
eakdown of costs
c. benefits to organisation
d. a list of different approaches to developing key performance indicators
e. risks to organisation by not implementing
f. outline of identified risks and contingency planning
g. description of sources of information used to develop proposal (use internet research on technical aspects of e-commerce and importance to retailers; use consultation, use company financial projections).
10. In a third role-play, present proposal for approval by the Operations General Manager.
11. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2
and 3 and for your own records.
Specifications
You must:
· participate in three role-plays:
· consult with the Sales and Marketing Manage
· consult with the technology consultant
· present the resourcing proposal for approval from the Operations General Manager
· submit a planning portfolio, including:
· a summary of the operational environment of BBQfun
· action plan
· performance indicators for operational and financial targets (in the new/amended operational plan)
· balanced scorecard for e-commerce customer service representative
· proposal for resourcing.
Your assessor will be looking for:
· reading and writing skills to use workplace information to write an operational plan that meets organisational requirements
· oral communication skills to present information in a clear and professional manner, listen and comprehend information and confirm understanding through questioning and active listening
· planning and organisational skills to take responsibility for developing and implementing a plan to achieve operational goals including resource needs, strategy development, sequencing activities, identification of risks and impact on operational performance and generating contingency plans
· interaction skills to communicate and empathise with stakeholders during consultation processes and collaborate to achieve business outcomes
· numeracy skills to work with an existing budget to allocate and manage financial resources
· knowledge of models and methods for operational plans
· knowledge of the relationship between an operational plan and organisational objectives
· knowledge of budgeting processes
· knowledge of legislation and regulations relevant to the operational plan of the organisation
· knowledge of intellectual property rights and responsibilities relevant to the operational plan
· knowledge of using KPIs to develop business objectives.
Adjustment for distance-based learners
· The role-plays can be adjusted for distance learning. The role-plays for this task can be varied to take place using Skype conferencing (or any other video conferencing tool available to both you and the assessor).
· A follow-up interview may be required (at the discretion of the assessor).
· Documentation can be submitted electronically or posted in the mail.
Appendix 1: Scenario – e-Commerce strategy
Background to scenario
The BBQfun Board of Directors and the CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions.
You have been hired as an external consultant to manage operational planning activities for BBQfun’s e-commerce strategy.
Under the strategy, BBQfun would offer all products in an online store. Stock could be stored at no extra cost at existing stores. Customers would cover delivery costs.
Cu
ently, BBQfun has a website, but this website lacks e-commerce functionality. The website would need to be redeveloped to incorporate this functionality in line with relevant technical specifications. Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy. Additionally, assets, such as delivery vehicles would need to be acquired. New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets.
All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards – legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures.
Preliminary approval has been given to amend existing budget and operational planning to incorporate this strategy.
It is now 30 June 2013 and e-commerce operations are expected to be underway in one year and three months, by 1 October 2014.
Scenario task
As the external consultant, you will need to determine physical and human resourcing requirements. Review organisational documentation and undertake preliminary research on e-commerce. Consult with the following personnel to determine resourcing needs:
· Sales and Marketing Manage
· technology consultant.
You will then need to plan physical and human resourcing and establish associated performance measures and targets. You may consider the Management Team of BBQfun, including team leaders in warehouses, to be resources for the implementation. Use description of their roles in operational planning when assigning responsibilities.
Finally, you will need to propose resourcing and associated operational changes to the Operations General Manager, who will, in consultation with the CEO and Board of Directors, provide approval.
Resourcing and budget: e-Commerce strategy
After consulting with the management team at BBQfun, you determine:
· eight online sales and customer service people will be needed to manage increased online customers
· since stores are overstaffed, four of the required customer service staff could be sourced from existing employees at the two stores
· no cu
ent staff have any online customer service skills
· management would like to develop people through re-training rather than hire new staff to handle online sales
· six delivery trucks needed to enable distribution
· e-commerce website will take 50 days to develop
· three forklifts are needed
· four additional warehouse workers are needed
· six additional drivers are needed
· office space will need to be reconfigured.
The following operational costs are associated with e-commerce business strategy.
    Costs: e-Commerce strategy (initial investment)
    Resources
    Costs
    Plant and equipment
    · Delivery trucks $50,000 x 6 = $300,000
· Forklifts $10,000 x 3 = $30,000
    Promotional costs
    $300,000
    Website developers
    $100,000
    Staff training
    Online customer service training $3,000 per staff member = $24,000
    Recruitment costs
    $30,000
    Management change leadership training for store managers and team leaders
    $3,000 each = 1 Brisbane store manager, 4 Brisbane team leaders, 1 Gold Coast store manager and 3 Gold Coast team leaders x $3,000 = $27,000
    Warehouse and office reconfiguration
    $50,000
    Total
    $861,000
In addition, ongoing staff costs will be incu
ed.
The expected life of the initial investment is expected to be three years.
    Costs: e-Commerce strategy (ongoing)
    Resources
    Costs
    Additional staff:
    (At $40,000 year average annual salary)
    · 4 online staff
    4 x $40,000 ($160,000) per year for 3 years = $480,000
    4 warehouse staff
    4 x $40,000 ($160,000) per year for 3 years = $480,000
    6 delivery drivers
    6 x $40,000 = $240,000 per year for 3 years = $720,000
    Total
    $1,680,000
The following expenses should be incu
ed in the 2014 financial year and be included in associated financial targets for spending:
    Additional staff
    $400,000
    Additional marketing
    $300,000
    Additional training
    $51,000
    Recruitment
    $30,000
Benefits to business
According to financial projection prepared by the CFO, the business expects the proposed strategy to be profitable over three years.
    Profitability index over three years
    
    Profitability index (PI) =
    Present value (PV) of future cash flows
    
    Present value (PV) of initial investment
PI>1 indicates project should be undertaken
    
    FY 2014
    FY 2015
    FY 2016
    Cash flow from operations (minus ongoing operational costs associated with e-commerce such as additional staffing)
    $200,000
    $500,000
Answered Same Day Mar 07, 2020 BSBMGT517 Training.Gov.Au

Solution

Amar answered on Mar 09 2020
137 Votes
Running Header: Assessment Task 1 – Develop an Operational Plan         1
Assessment Task 1 – Develop an Operational Plan     14
Assessment Task 1 – Develop an Operational Plan
Assessment Task 1 – Develop an Operational Plan
Operational Environment – Summary
The applicable regulatory context as well as legislative context is critical elements to be reviewed for any new business initiatives. The same is on account of the fact that the compliances under legislations / regulations are non-negotiable and potential non-compliances have significant outcomes (Jacobs et al. 2014; Gevurtz 2014). In the context of BBQfun which plans to setup ecommerce operations the applicable regulatory context as well as legislative aspects of prime significance include the following –
· Consumer protection
· Data security
· Sustainability and environment related
· Employee rights protection
While these regulatory context as well as legislative context is identified to be applicable, it has to be noted that the company already has operations over years and all of these are anyway applicable to the company. In this context, the company’s existing policies / procedures concerning customer service delivery and standards, data and information security, sustainability policy and human resource related already address the compliances under these legislations / regulations. The company needs to adapt / amend them to incorporate the needs arising from the new ecommerce operations (Jacobs et al. 2014; Gevurtz 2014).
Any strategy requires a ground level, planning and blueprint to ensure effective implementation and suitable rollout / ensuing management of the same. In the context of the same the company’ ecommerce strategy lays down the objectives, direction and vision / mission of the company to support its long term strategy. The operational plan in this context essentially operationalized this strategy by way of planning, establishing and setting up resources, processes, procedures, approvals, internal controls, etc. (Jacobs et al. 2014; Gevurtz 2014).
The company has mature operation with well-established policies, processes and procedures. In this context it shall be prudent to capitalize on the company’s existing operational plan such that the same can be suitably amended to include the new ecommerce strategy.
Resource Requirements
The preliminary research as well as internal discussions with respect to this plan indicates the following resource needs to effectively implement the ecommerce strategy –
· 8 people resources for sales (online medium) as well as customer service (for online sales), 4 workers for new warehouses, and 6 drivers. Many of the staff requirement shall met by way of existing staff through suitable trainings.
· Redesign of the existing website with suitable capacity additions for supporting ecommerce sales
· Various materials, equipment and vehicles inclusive of 6 trucks (for delivery), and, 3 forklifts
· Reconfiguration of the office space.
Action Plan
Physical Resourcing
· Resource Requirement Documentation
· Documentation Approval
· Preparation of Request for Proposal (“RFP”)
· Issuing RFP
· Obtaining Quotes
· Quotes review and finalizing vendors / suppliers
· Contract & payments
· Receiving supplies
Human...
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