how much would be the price?

REFLECTIVE JOURNAL - INDIVIDUAL ASSESSMENT
NEGOTIATION SKILLS AND ORGANISATIONAL COMMUNICATION
Table of Contents
Introduction    3
Negotiation Skills    3
Event and Experience where Negotiation Skills were used    3
Evaluating and Interpreting the Event from Personal Perspective    4
Reflection of Using this Knowledge in Future    6
Organisational Communication    7
Event and Experience where Negotiation Skills were used    7
Evaluating and Interpreting the Event from Personal Perspective    8
Reflection of Using this Knowledge in Future    9
Conclusion    10
References    11
    REFLECTIVE JOURNAL ON NEGOTIATION SKILLS AND ORGANISATIONAL COMMUNICATION
Introduction
Knowledge of Negotiation skills and organisation communication is a key to success in a business. Communication in organisation helps in developing strong relationship among team members and people of inter-department. Organisation communication and negotiation are considered strategic approach of the good business. These two elements have vast impact in develop building trust between organisation and clients, and management and employees.
The outcome of the product and quality of the work in organisation are depend on negotiation skills and organisation communication respectively. Use of both the skills and process of their reflection solely depend on either individual approach or organisational approach. Every individual has its own technique of using these two skills.
Negotiation Skills
Event and Experience where Negotiation Skills were used
Negotiation skills are the most common practise skills, which can be seen, in daily life at any organisation. As suggested by Chapman, Miles and Maurer (2017), negotiation skill is a type of skill used by organisations tries to ca
y out the best possible deals in favour of their organisation. Negotiation is a discussion conducted between two or more individual, and two or more organisations to reach an agreement mostly favourable to all the parties. I worked in the retail market. I am floor manager in the mall. My everyday dealing is with the various kind of customers.
Negotiation can be seen at every shop of the mall. As suggested by Niemi and Hirvonen (2018), price demanded by customers are carefully negotiated so that customer remain happy as well as company does not go into loss. I have seen various tactics used by customers to get the good deal in negotiation. As mentioned by Alavi, et al. (2018), the use of good leadership skill influences the negotiation with customers.
Customers might tell the sob story to do the negotiation. They recoil to check the reaction of salesperson. In one case to get the deal of the choice, customer told the salesperson about her struggle of life in order to develop sympathy in the eye of salesperson. After listening to their story, sales representatives gave a huge discount to the customer.
Evaluating and Interpreting the Event from Personal Perspective
On implementing the Gi
s cycle, I can think systematically about the situation. This gives the positive and negative factors of the situation. This helps the person to learn from the situation. As suggested by Holmes, et al. (2017), negotiation is influenced by the knowledge of the customers and strategy used by salesperson to manage the conflict arises while closing the deal. The negotiation seen between salesperson and customers helps in learning the strategy as well as in developing the negotiating skills.
Customer satisfaction is solely depending upon the outcome of negotiation in favour of the customer. Persuasion of the salesperson to realise them in getting good deal is the best strategy I have learned. As mentioned by Li, Ma and Zhou (2017), good negotiation helps in developing the loyalty among customers towards the shop. Loyal customers tend to get better deals in negotiation.
As noted by Zhang, Liu and Liu (2015), trust plays a crucial role in negotiation. A trustworthy relationship between salesperson and customers helpful in resolving the conflict and the outcome of the negotiation is favourable for both the parties. I have realised that trust, loyalty, strong leadership, and negotiation are the factors influence each other. I have seen that the loyal customers buy product from the shops, which they considered trustworthy, although other shops are offering discounts or better deals.
It is the common practise that the loyal customers, which buy product from their regular shops, get good services and better-quality products at reasonable prices. The salesperson gives more attention to their loyal customers. This loyalty and good deals have developed the trustworthy relationship. Customers have faith in shopkeeper that they are selling them good...