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After reading the Southwest Airlines (A) case from the HBSP course pack and going through the lecture PPT, please answer the following questions.Questions to Answer:1) How would you describe the...

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After reading the Southwest Airlines (A) case from the HBSP course pack and going through the lecture PPT, please answer the following questions.Questions to Answer:1) How would you describe the culture of SWA?
2) Using Cameron & Quinn’s model of organizational culture, how would you classifythe SWA culture?
3) SWA Mission Statement: The Mission of SWA is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. What does SWA mission statement say about its culture and its ability to maintain its culture?
4) In light of some if their recent PR problems and new challenges, can SWA maintain its culture as they continue to grow and expand? Explain…
5) In light of some if their recent PR problems and new challenges, can SWA maintain its competitive advantage? Explain…

Answered 3 days After Jul 11, 2022

Solution

Shubham answered on Jul 14 2022
86 Votes
MGMT5320 – Organizational Behavior and Theory
Group Case Study: Southwest Airlines
After reading the Southwest Airlines (A) case from the HBSP course pack and going through the lecture PPT, please answer the following questions.
Questions to Answer:
1) How would you describe the culture of SWA?
The culture of SWA is focused on its employees. It ensures that employees are treated in a manner where they feel secure, appreciated, recognized and cele
ated. Their individuality and originality of work are the reason behind the success of the company in the market.
2)
Using Cameron & Quinn's model of organizational culture, how would you classify
the SWA culture?
Cameron and Quinn's model represents four quadrants namely clan, hierarchy, adhocracy and market. In the context...
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