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A child has disclosed to you that they are being abused by an uncle on a regular basis. The accusation has been substantiated and an intervention plan has been put in place. As the child’s parents...

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A child has disclosed to you that they are being abused by an uncle on a regular basis. The accusation has been substantiated and an intervention plan has been put in place. As the child’s parents were not provided with the opportunity to take part in the decision making process they have now made a complaint.

  1. What is the best way to handle the complaint?
  2. What is the process to resolve a complaint?

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Q10 List the 7 (seven) steps to referral and discuss how strong communication processes are imperative to the referral process.

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Q11 Outline the measures that are taken to ensure information is kept in confidence and in line with organisation policy as swell as legislation

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 HYPERLINK "https://australis.instructure.com/courses/32/modules/items/17256" \o "CHCCSM007 Introduction to undertaking case management in a child protection framework" CHCCSM007 Introduction to undertaking case management in a child protection framework  Assessment one CHCCSM007 Short answer questions Please answer the following questions and write your answers under each questions. I have uploaded the learners guide for you. 250 words please Q6 A child has disclosed to you that they are being abused by an uncle on a regular basis. The accusation has been substantiated and an intervention plan has been put in place. As the child’s parents were not provided with the opportunity to take part in the decision making process they have now made a complaint. What is the best way to handle the complaint? What is the process to resolve a complaint? Write your answer here Q10 List the 7 (seven) steps to referral and discuss how strong communication processes are imperative to the referral process.  Write your answer here Q11 Outline the measures that are taken to ensure information is kept in confidence and in line with organisation policy as swell as legislation Write your answer here

Answered Same Day Dec 27, 2021

Solution

Robert answered on Dec 27 2021
126 Votes
6.1What is the best way to handle the complaint?
The best way to handle the complaint is to take them into confidence and tell them that many a
time counseling helps and that the offensive uncle would be directly spoken to or booked under
the child abuse act. The purpose of not telling the parent is quite simple. Try to handle the case
y a professional instead of allowing emotion to take control.
6.2
The process to resolve the complaint is by taking to a child worker and the...
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