CHCMGT005 Facilitate workplace de
iefing and support processes
Assessment 1 Knowledge task
Assessment 1 Knowledge 3
Part A Short answer questions (70 words unless stated otherwise) 3
Part B Scenario and questions 4
Part C Extended answer question 4
Assessment 1 Knowledge
of (number of events)
Type of Assessment
Conditions of Assessment
Skills must be demonstrated in the workplace. Simulations and scenarios must be used where the full range of contexts cannot be provided. Simulations must reflect the workplace environment where these skills and knowledge would be performed.
Resources/Materials to be used
Facilities, equipment, resources and procedures as used in the workplace.
Modelling of industry operating conditions and contingencies.
ent legislation, regulations and codes of practice.
Organisation policies, procedures and protocols.
Recommended texts and resources
ectly and fully answer all questions
Criteria for successful completion
To achieve a satisfactory result you must answer each question with an appropriate response.
This knowledge assessment is used by the assessor to assess the learner’s knowledge. This assessment forms one piece of evidence and should be used in conjunction with other forms of evidence in the assessment process.
The learner must answer each question with an appropriate response to achieve a satisfactory result.
Part A Short answer questions (70 words unless stated otherwise)
What is Critical Incident Stress De
Briefly outline the two areas of Defusing and De
iefing after a Critical Incident.
Provide five examples of physical and emotional stress. Write two sentences to describe each.
How could a community service worker use self-assessment to monitor their stress and emotional wellbeing?
Discuss the difference between Chronic and Acute stress.
What is Post Traumatic Stress Disorder (PTSD)? AND Briefly discuss its management.
Burnout is an issue for Community Service workers. List five supervision strategies Supervisors can use to minimise Burnout in workers. Discuss these strategies.
Discuss the LASSIE strategy in managing challenging behaviours. What does each letter of the word LASSIE stand for and what happens during each stage? (150 words)
Explain the stages of Shock, Acute Mourning, and Restitution in ‘Grief and Loss’. (150 words)
How can Structured De
iefing be used as a tool for formative feedback in improving work practices? (150 words)
Part B Scenario and questions
(70 words per answer)
Peter is a Community Service worker in the field of Alcohol and Drug Addiction and has been involved in a Critical Incident at work. One of his clients, Alan, was drug affected when he came to the office. Alan refused to let Peter out of an interview room and hit Peter several times. Peter suffered serious
uising and a
oken collar bone. Two of Peter’s colleagues intervened and the police were called. Peter was on Work Cover for several months and slowly returned to his full time position after a transitional return to work phase over four months. Peter and the Team received Critical Incident Stress De
iefing (CISD) at the time.
Since returning to work, Peter’s supervisor Alex has noticed Peter is not coping well at work. Peter extends his lunch hours and often comes to work late. He is exhibiting symptoms of stress. Peter has been ve
ally angry with some of his colleagues and tells Alex he does not want to use the interview rooms when he sees clients. He says he wants to interview clients in the courtyard outside the office. Other Team Members have informed Alex that Peter is still talking about the Critical Incident and the Team think he should just ‘get over it and get on with it’. Alex believes Peter may be suffering Post Traumatic Stress Disorder (PTSD) and needs further support at work.
How would Alex use appropriate questioning to encourage Peter to explore any continuing stress issues he may be experiencing since his return to work.
Alex thinks Peter has PTSD. What external agency supports might Alex use to assist in making a co
ect diagnosis of Peter’s symptoms since his return to work?
How would a ‘Systematic Review of the Critical Incident’ benefit the Team in understanding that stress for workers may continue for some time after a Critical Incident?
How might the long term effects of PTSD or Chronic Stress affect Peter’s employment and long term health if they are not addressed by his supervisor?
Part C Extended answer question
‘It is critical that work place de
iefing be conducted in a safe environment for workers, and in a manner which allows for open discussion.’
Discuss this statement in terms of the physical environment needed to allow workers to feel safe after a Critical Incident, as well as the support workers need to be given by agencies in line with organisational standards and procedures.
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